New Era Tickets was an entertainment ticketing company located in

Exton, Pennsylvania Exton is a census-designated place (CDP) in West Whiteland Township, Chester County, Pennsylvania, United States. Its population was 5,622 at the 2020 census. The Exton Square Mall and Main Street at Exton are both located within Exton along wi ...

, United States . The company provided full-service ticketing and fan marketing solutions for public assembly facilities, sports organizations, and entertainment companies. New Era Tickets provided a ticketing platform with services that include internet ticket sales,

order fulfillment Order fulfillment (in British English: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes, it describes the more narrow act of distribution or the ...

, customer service, access control and print-at-home technology,

up-selling Upselling is a sales technique where a seller invites the customer to purchase more expensive items, upgrades, or other add-ons to generate more revenue. While it usually involves marketing more profitable services or products, it can be simply e ...

and

cross-selling Cross-selling is a sales technique involving the selling of an additional product or service to an existing customer. In practice, businesses define cross-selling in many different ways. Elements that might influence the definition might includ ...

, stored value technology, online

ticket exchange A ticket exchange, also known as a secondary ticket outlet, is a market where tickets are bought and sold. Ticket exchanges allow people to buy and sell tickets online. Typically, ticket exchanges are used by individuals wanting to buy or resell tic ...

, and ticket auctions. In addition to the ticketing services, New Era Tickets also provided database marketing tools and services designed to improve ticket sales, give a view of customers and prospects, and increase customer retention. New Era Tickets does this through email deliverability, ability to customize messages and offers across marketing channels, lead scoring, and multi-tenant database architecture. New Era Tickets was owned by

Comcast Spectacor Comcast Spectacor is a Philadelphia-based American sports and entertainment company. It owns the Philadelphia Flyers of the National Hockey League, the Maine Mariners of the ECHL, the Philadelphia Wings of the National Lacrosse League, the Phi ...

, a

Philadelphia Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Sinc ...

-based entertainment management company, and was headed by President and CEO Fred Maglione. The company uses technology provided by Paciolan and Neolane. Comcast Spectacor acquired Paciolan in 2010; New Era Tickets was merged into Paciolan in 2014.

References

On The MoveABC - Comcast Launches Ticket AgencyNew York Cosmos & New Era Tickets Announce New Partnership

External links

New Era Tickets
{{Comcast Entertainment companies of the United States Ticket sales companies