Directorate of National Consumer Rights Protection () is a quasi-judicial government department responsible for hearing and addressing consumer complaints over goods and services. It is headquartered in

Dhaka Dhaka ( or ; bn, ঢাকা, Ḍhākā, ), formerly known as Dacca, is the capital and largest city of Bangladesh, as well as the world's largest Bengali-speaking city. It is the eighth largest and sixth most densely populated city ...

with local offices in every divisional cities of

Bangladesh Bangladesh (}, ), officially the People's Republic of Bangladesh, is a country in South Asia. It is the eighth-most populous country in the world, with a population exceeding 165 million people in an area of . Bangladesh is among the mos ...

History

The Directorate of National Consumer Rights Protection was founded in 2009 through the Consumer Rights Protection Act, 2009. The act also created the supplementary National Consumer Right Protection Council. The Directorate of National Consumer Rights Protection is led by a Director General. Consumers can file complaint against business with the Directorate of National Consumer Rights Protection. The directorate after an investigation can place fines on the company if they find against the company. The directorate will give 25 percent of the fine to the complaint. The aggrieved consumer cannot take legal action against the responsible company without the explicit permission of the Directorate, which has drawn criticism from consumer advocacy groups that the law is actually against the interests of the consumers.

References

Government departments of Bangladesh Government agencies of Bangladesh 2009 establishments in Bangladesh Organisations based in Dhaka Consumer rights agencies {{Bangladesh-org-stub