NSL is an outsourcing company formed in Spring 2007 by the demerger of

NCP NCP may refer to: Science and medicine * Novel Coronavirus Pneumonia (a temporary name for COVID-19), an outbreak that was officially identified in late 2019. * HIV-1 nucleocapsid protein 7 (NCp7), a target of zinc finger inhibitors * Nucleosome ...

into two separate

businesses Business is the practice of making one's living or making money by producing or buying and selling products (such as goods and services). It is also "any activity or enterprise entered into for profit." Having a business name does not separat ...

. It provides parking services,

bus A bus (contracted from omnibus, with variants multibus, motorbus, autobus, etc.) is a road vehicle that carries significantly more passengers than an average car or van. It is most commonly used in public transport, but is also in use for cha ...

and

coach Coach may refer to: Guidance/instruction * Coach (sport), a director of athletes' training and activities * Coaching, the practice of guiding an individual through a process ** Acting coach, a teacher who trains performers Transportation * Co ...

operations, city centre

CCTV Closed-circuit television (CCTV), also known as video surveillance, is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors. It differs from broadcast television in that the signal is not openly t ...

monitoring, back office processing, streetscape consultancy and debt recovery. The company first demerged as NCP Services in 2007, and became NSL Services Group in April 2009. In January 2017 NSL was acquired by Marston Holdings.

Services

Passenger transport

NCP Challenger commenced trading on 12 November 2005, having successfully tendered to operate routes 33 and

419 Year 419 ( CDXIX) was a common year starting on Wednesday (link will display the full calendar) of the Julian calendar. At the time, it was known as the Year of the Consulship of Monaxius and Plinta (or, less frequently, year 1172 ''Ab urbe con ...

under contract to Transport for London. In April 2009, NCP Challenger was rebranded NSL Buses. On 13 November 2009, NSL buses was sold to

Transdev Transdev, formerly Veolia Transdev, is a French-based international private-sector company which operates public transport. It has operations in 17 countries and territories as of November 2020. History The group was formed by the merger of V ...

with operations taken over by its London United subsidiary.

Patient transport

NSL patient transport includes services for non-emergency, high-dependency, bariatric and secure/mental health patients. NSL is the largest private non-emergency patient transport provider in the UK, transporting over 2m patients to and from their appointments every year. NSL is a member of the Independent Ambulance Association (IAA). It was chosen by NHS Kent and Medway in January 2013 to provide non-emergency patient transport.

Other services

NSL also provide a number of other services. These include: * Park and ride sites in

Oxford Oxford () is a city in England. It is the county town and only city of Oxfordshire. In 2020, its population was estimated at 151,584. It is north-west of London, south-east of Birmingham and north-east of Bristol. The city is home to the ...

and

Durham Durham most commonly refers to: *Durham, England, a cathedral city and the county town of County Durham *County Durham, an English county *Durham County, North Carolina, a county in North Carolina, United States *Durham, North Carolina, a city in No ...

. * Planning and designing "streetscapes" through its consultancy arm, Project Centre. * Traffic rule enforcement,

parking Parking is the act of stopping and disengaging a vehicle and leaving it unoccupied. Parking on one or both sides of a road is often permitted, though sometimes with restrictions. Some buildings have parking facilities for use of the buildings' ...

and

traffic Traffic comprises pedestrians, vehicles, ridden or herded animals, trains, and other conveyances that use public ways (roads) for travel and transportation. Traffic laws govern and regulate traffic, while rules of the road include traffic ...

attendants. * Care services: patient transfers to the

NHS The National Health Service (NHS) is the umbrella term for the publicly funded healthcare systems of the United Kingdom (UK). Since 1948, they have been funded out of general taxation. There are three systems which are referred to using the " ...

Criticism

At a January 2012 employment tribunal, NSL was described as "predatory and dishonest". NSL has been subject to investigation into unfair practices by Channel 4's Cutting Edge programme. Westminster Council CEOs (outsourced to NSL) have also been filmed using illegal tactics to block cars. In January 2014 The Care Quality Commission (CQC) said the service did not meet mandatory standards in four out of five areas. It found patients had experienced long waits and some staff had not undergone criminal record checks. In April 2014 the

clinical commissioning group Clinical commissioning groups (CCGs) were NHS organisations set up by the Health and Social Care Act 2012 to organise the delivery of NHS services in each of their local areas in England. On 1 July 2022 they were abolished and replaced by Integra ...

s in Kent agreed to provide an extra £1.6m for their contract as part of a "last chance" deal to improve its performance. Ian Ayres, chief officer for West Kent Clinical Commissioning Group, which manages the contract on behalf of eight CCGs in Kent and Medway told the Kent County Council Scrutiny Committee; "the information which was available to commissioners drawing up the invitation to tender was incomplete, and therefore so was the specification."

References

External links

Official website
{{DEFAULTSORT:Nsl Services Group Companies based in Birmingham, West Midlands Private providers of NHS services