NHS Professionals supplies clinical and non-clinical temporary staff to the NHS and provides workforce services to health and care organisations. It operates a membership base of healthcare professionals (known as 'Bank Members') who work flexible shifts and longer-term placements at more than 130 acute and community NHS Trusts and other health and care organisations across the UK and the Channel Islands.
The company reports its Bank Members worked 4.6 million shifts and provided 39 million hours of care in the 2021–22 financial year.
NHS Professionals was incorporated as a private limited company in 2008. It is now self-funding but remains wholly owned by the
Department of Health and Social Care.
Its headquarters are at Breakspear Park in Hemel Hempstead, Hertfordshire, United Kingdom. It also has regional offices and on-site teams based at NHS Trusts across England.
History
NHS Professionals was originally formed as a national staffing service in 2001 by the Department of Health in response to concerns about the cost and quality of temporary nursing staff in the NHS. Its formation also recognised that some NHS staff wish to work more flexibly.
Between 2001 and 2003, NHS Professionals services were provided via four host NHS Trusts. However, to reduce variation of performance across the Trusts, the Department of Health established NHS Professionals as a
Special Health Authority
A special health authority is a type of NHS body which provide services on behalf of the National Health Service in England. Unlike other types of trust, they operate nationally rather than serve a specific geographical area.
They are a type of " ...
in 2004.
In a further reorganisation, NHS Professionals was incorporated as a private limited company in September 2008, owned by the Department of Health.
In 2016, the government decided to sell a 75% stake in NHS Professionals, but following considerable criticism the Minister of Health
Philip Dunne announced on 7 September 2017 that these plans had been abandoned.
Later in 2017, the Department of Health confirmed that NHS Professionals would remain in 'wholly public ownership'.
While NHS Professionals is owned by the
Department of Health and Social Care, it is self-funding and no longer receives financial support from the department. It generates income from fees charged to Client NHS Trusts to manage their flexible workforce requirements and to cover operating costs.
In 2021–2022, it returned an £18 million dividend back to the department as its sole shareholder.
In 2016, NHS Professionals launched two sub-divisions: Doctors Direct, a dedicated locum recruitment service, and NHS Professionals International, which recruits overseas nurses and midwives into the NHS. More recently it launched an 'Academy' to provide Members and Clients with education and training services.
Organisation and Services
NHS Professionals' clinical Bank Members comprise UK nationals and professionals recruited overseas and include nurses, midwives, healthcare support workers, doctors, allied healthcare professionals, healthcare scientists and social workers. Non-clinical Bank Members include finance, estates and facilities, management, administration and clerical and information technology.
NHS Professionals also provides workforce services at scale to NHS Trusts, Integrated Care Systems and other health and care organisations. For example, its 'Managed Service Provider' function takes over operational management of a Client's temporary workforce requirements including recruitment and shift fill, training and compliance, reductions in private staffing agency costs, on-site support and communications and marketing.
COVID-19 response
During the pandemic's peak phases between 2019 and 2021, NHS Professionals worked with the
Department of Health and Social Care and
NHS England and Improvement to deliver additional healthcare workers into the NHS ''
itation pending'.
In March 2020 it launched a 'Rapid Response' service and reported that it recruited 20,000 healthcare workers into the NHS, drawn from its Bank Members and a pool of retired, trainee and private sector staff. It also reported that it recruited 10,000 staff for the
Government's '
Test and Trace' programme, 17,000 people into the National Vaccination Programme and additional staff into
NHS Nightingale Hospitals
COVID-19 hospitals in the United Kingdom are temporary hospitals set up in the United Kingdom and overseas territories as part of the response to the COVID-19 pandemic.
They principally include the seven NHS England Nightingale Hospitals, NH ...
''
itation pending'.
People
NHS Professionals employs approximately 1,150 corporate staff. Its chief executive officer is Nicola McQueen and its chairman is Dr Helen Phillips.
References
{{Reflist
External links
Official websiteCompanies HouseNational Audit OfficeDepartment of Health and Social CareNHS England and Improvement
Department of Health and Social Care
Government-owned companies of England
National Health Service (England)
Temporary employment agencies
Medical outsourcing