Microsoft Bob
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Microsoft Bob is a
Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...
software Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists ...
product intended to provide a more user-friendly interface for the
Windows 3.1x Windows 3.1 is a major release of Microsoft Windows. It was released to manufacturing on April 6, 1992, as a successor to Windows 3.0. Like its predecessors, the Windows 3.1 series ran as a shell on top of MS-DOS. Codenamed Janus, Windows 3 ...
,
Windows 95 Windows 95 is a consumer-oriented operating system developed by Microsoft as part of its Windows 9x family of operating systems. The first operating system in the 9x family, it is the successor to Windows 3.1x, and was released to manufacturi ...
and
Windows NT Windows NT is a proprietary graphical operating system produced by Microsoft, the first version of which was released on July 27, 1993. It is a processor-independent, multiprocessing and multi-user operating system. The first version of Win ...
operating systems, supplanting the Windows
Program Manager Program Manager is the shell of Windows 3.x and Windows NT 3.x operating systems. This shell exposed a task-oriented graphical user interface (GUI), consisting of ''icons'' (shortcuts for programs) arranged into ''program groups''. It replaced ' ...
. The program was released on March 11, 1995, and discontinued in early 1996. Microsoft Bob presented screens showing a "house", with "rooms" that the user could go to containing familiar objects corresponding to computer applications—for instance, a desk with pen and paper, a checkbook, and other items. In this case, clicking on the pen and paper would open the
word processor A word processor (WP) is a device or computer program that provides for input, editing, formatting, and output of text, often with some additional features. Word processor (electronic device), Early word processors were stand-alone devices ded ...
. A cartoon dog named Rover and other cartoon characters provided guidance using
speech balloon Speech balloons (also speech bubbles, dialogue balloons, or word balloons) are a graphic convention used most commonly in comic books, comics, and cartoons to allow words (and much less often, pictures) to be understood as representing a char ...
s. Upon release, Microsoft Bob was criticized in the media and did not gain wide acceptance with users, which resulted in its discontinuation. Its legacy would be observed in future Microsoft products, notably the use of virtual assistants. The Microsoft Bob character Rover appeared as a
Windows XP Windows XP is a major release of Microsoft's Windows NT operating system. It was released to manufacturing on August 24, 2001, and later to retail on October 25, 2001. It is a direct upgrade to its predecessors, Windows 2000 for high-end and ...
search companion and Clippit, nicknamed "Clippy" the anthropomorphized paperclip as a digital assistant for
Microsoft Office Microsoft Office, or simply Office, is the former name of a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a marketin ...
.


History

Microsoft Bob was released in March 1995 (before Windows 95 was released), although it had been widely publicized prior to that date under the codename "Utopia". The project leader for Bob was Karen Fries, a Microsoft researcher. The design was based on research by Professors
Clifford Nass Clifford Ivar Nass (April 3, 1958 – November 2, 2013) was a professor of communication at Stanford University, co-creator of ''The Media Equation'' theory, and a renowned authority on human-computer interaction (HCI). He was also known for his ...
and Byron Reeves of
Stanford University Stanford University, officially Leland Stanford Junior University, is a private research university in Stanford, California. The campus occupies , among the largest in the United States, and enrolls over 17,000 students. Stanford is consider ...
.
Melinda Gates Melinda French Gates (born Melinda Ann French; August 15, 1964) is an American philanthropist and former multimedia product developer and manager at Microsoft. French Gates has consistently been ranked as one of the world's most powerful women ...
, then wife of
Bill Gates William Henry Gates III (born October 28, 1955) is an American business magnate and philanthropist. He is a co-founder of Microsoft, along with his late childhood friend Paul Allen. During his career at Microsoft, Gates held the positions ...
, was marketing manager for the product. Microsoft originally purchased the
domain name A domain name is a string that identifies a realm of administrative autonomy, authority or control within the Internet. Domain names are often used to identify services provided through the Internet, such as websites, email services and more. As ...
bob.com from Boston-area techie Bob Antia, but later traded it to Bob Kerstein for the windows2000.com domain name.


Applications

Bob included various office suite programs such as a finance application and a
word processor A word processor (WP) is a device or computer program that provides for input, editing, formatting, and output of text, often with some additional features. Word processor (electronic device), Early word processors were stand-alone devices ded ...
. The user interface was designed to simplify the navigational experience for novice computer users. Similar to early graphical shells like
Jane Jane may refer to: * Jane (given name), a feminine given name * Jane (surname), related to the given name Film and television * ''Jane'' (1915 film), a silent comedy film directed by Frank Lloyd * ''Jane'' (2016 film), a South Korean drama fil ...
, the main interface is portrayed as the inside of a house, with different rooms corresponding to common real-world room styles such as a kitchen or family room. Each room contains decorations and furniture, as well as
icons An icon () is a religious work of art, most commonly a painting, in the cultures of the Eastern Orthodox, Oriental Orthodox, and Catholic churches. They are not simply artworks; "an icon is a sacred image used in religious devotion". The most ...
that represent applications. Bob offers the user the option of fully customizing the entire house. The user has full control over decorating each room, and can add, remove, or reposition all objects. The user can also add or remove rooms from the house and change the destinations of each door. There is also a feature in which Bob offers multiple themes for room designs and decorations, such as contemporary and postmodern. The applications built into Bob are represented by matching decorations – for example, clicking on a clock opens the calendar, while a pen and paper represent the word processor. The user can also add shortcuts to applications on their computer. These shortcuts display the icon inside various styles of decorations such as boxes and picture frames. Bob included the ability to install new applications, but because of the failure of the product only a single add-on application package, Microsoft Great Greetings, was ever released. Released right as the Internet was beginning to become popular, Bob offered an email client with which a user could subscribe to
MCI Mail MCI Mail was one of the first ever commercial email services in the United States and one of the largest telecommunication services in the world. Operated by MCI Communications Corp. from 1983 to 2003, MCI Mail offered its customers a low cost and ...
, a dial-up email account. The price was $5.00 per month to send up to 15 emails per month. Each email was limited to 5000 characters, and each additional email after the limit was reached was an additional 45 cents. A
toll-free phone number A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefi ...
had to be called to set up the account. Bob features "Assistants", cartoon characters intended to help the user navigate the virtual house or perform tasks in the main interface or within the built-in applications.


Gateway 2000 edition

An edition of Microsoft Bob was bundled with the
Gateway 2000 Gateway, Inc., previously Gateway 2000, is an American computer hardware company. The company developed, manufactured, supported, and marketed a wide range of personal computers, computer monitors, servers, and computer accessories. It was acq ...
computer around 1995. The Gateway Edition contained Gateway branding on the login screen along with additional rooms and backgrounds not seen in the retail version. One additional room was the attic, which contained the box to a Gateway 2000 computer. Along with the additional rooms, there were more icons that appeared by default in the new rooms.


Reception and legacy

Although the Consumer Electronics Show demonstration was met with generally positive reactions, reviewers given copies of the software in advance of its launch generally derided it, and Microsoft Bob was one of Microsoft's more visible product failures. ''
The New York Times ''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid ...
'' found the characters irritating and the home design apparently the work of an "esthetically challenged sixth-grader", criticized the software's hardware requirements and the choice of file formats in which it stores its data, and concluded that it was not as simple as Microsoft advertised. ''
The Washington Post ''The Washington Post'' (also known as the ''Post'' and, informally, ''WaPo'') is an American daily newspaper published in Washington, D.C. It is the most widely circulated newspaper within the Washington metropolitan area and has a large nati ...
'' called the home environment "sterile" and "lifeless", said that the characters' cuteness wore thin quickly, and criticized the scarce customization and access to Windows components. According to
PC Data PC Data was an American market research and point of sale tracking firm founded in 1991 and based in Reston, Virginia. Its founder, Ann Stephens, had worked previously as the head researcher for the Software Publishers Association. Initially, t ...
, the real sales from its release until its discontinuation were only about 58,000—far short of Microsoft's estimate that it would sell millions like
Microsoft Works Microsoft Works was a productivity software suite developed by Microsoft and sold from 1987 to 2009. Its core functionality included a word processor, a spreadsheet and a database management system. Later versions had a calendar application and ...
and ''
Encarta ''Microsoft Encarta'' is a discontinued digital multimedia encyclopedia published by Microsoft from 1993 to 2009. Originally sold on CD-ROM or DVD, it was also available on the World Wide Web via an annual subscription, although later articles ...
''. Despite being discontinued just one year after launch, Microsoft Bob continued to be severely criticized in reviews and popular media. In 2017, Melinda Gates acknowledged that the software "needed a more powerful computer than most people had back then". Bob received the 7th place in ''
PC World ''PC World'' (stylized as PCWorld) is a global computer magazine published monthly by IDG. Since 2013, it has been an online only publication. It offers advice on various aspects of PCs and related items, the Internet, and other personal tech ...
'' magazine's list of the 25 worst tech products of all time, number one worst product of the decade by CNET.com, and a spot in a list of the 50 worst inventions published by ''
Time Time is the continued sequence of existence and events that occurs in an apparently irreversible succession from the past, through the present, into the future. It is a component quantity of various measurements used to sequence events, to ...
'' magazine, who called Bob "overly cutesy" and an "operating system designed around
Clippy The Office Assistant is a discontinued intelligent user interface for Microsoft Office that assisted users by way of an interactive animated character which interfaced with the Office help content. It was included in Microsoft Office for Window ...
". Microsoft's
Steve Ballmer Steven Anthony Ballmer (; March 24, 1956) is an American business magnate and investor who served as the chief executive officer of Microsoft from 2000 to 2014. He is the current owner of the Los Angeles Clippers of the National Basketball Associ ...
mentioned Bob as an example of a situation in which "we decided that we have not succeeded and let's stop ow. Microsoft employee
Raymond Chen Raymond T. Chen (born 1968) is a United States circuit judge of the United States Court of Appeals for the Federal Circuit. Biography He joined the intellectual property law firm of Knobbe, Martens, Olson & Bear in Irvine, California. He prose ...
wrote in an article that an encrypted copy of Bob was included on
Windows XP Windows XP is a major release of Microsoft's Windows NT operating system. It was released to manufacturing on August 24, 2001, and later to retail on October 25, 2001. It is a direct upgrade to its predecessors, Windows 2000 for high-end and ...
install CDs to consume space to prevent piracy. It was thought that adding an additional 30 megabytes to the disc (in the era of dial up internet) would slow users of 56k modems when they attempted to download the software illegally. In November 2020, retired Microsoft engineer David Plummer confessed to be the one who put an encrypted copy of Microsoft Bob onto the Windows XP installation media. The installer would check for the "blob of Bob" and if you had the "OEM blob" you could only use an
OEM An original equipment manufacturer (OEM) is generally perceived as a company that produces non-aftermarket parts and equipment that may be marketed by another manufacturer. It is a common industry term recognized and used by many professional or ...
product key. Tech journalist
Harry McCracken Harry McCracken is technology editor for ''Fast Company'' and the founder of Technologizer, a website about personal technology. He was an editor at large for ''Time'', covering technology, from February 2012 to June 2014. McCracken is also a for ...
called the story "a delightfully urban legend-y tale" and noted its similarities to an
April Fools' Day April Fools' Day or All Fools' Day is an annual custom on 1 April consisting of practical jokes and hoaxes. Jokesters often expose their actions by shouting "April Fools!" at the recipient. Mass media can be involved in these pranks, which may ...
joke claiming Bob was hidden in Windows Vista. The use of virtual assistants in Microsoft Bob later inspired Clippit, nicknamed "Clippy" the paperclip, the default Office Assistant in
Microsoft Office Microsoft Office, or simply Office, is the former name of a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a marketin ...
. Rover, the software's dog mascot, became a "search companion" for Windows XP's File Search function. Microsoft graphic designer Vincent Connare designed the typeface
Comic Sans Comic Sans MS is a sans-serif typeface designed by Vincent Connare and released in 1994 by Microsoft Corporation. It is a non-connecting script inspired by comic book lettering, intended for use in cartoon speech bubbles, as well as in other ca ...
when he noticed that Rover's speech was written in
Times New Roman Times New Roman is a serif typeface. It was commissioned by the British newspaper ''The Times'' in 1931 and conceived by Stanley Morison, the artistic adviser to the British branch of the printing equipment company Monotype, in collaboration w ...
, which he felt seemed inappropriate for a cartoon dog. Although Connare's font did not appear in the final release of Microsoft Bob for the technical reason that the letters did not fit on any of the typographical grids, it did debut in Microsoft's 3D Movie Maker, and later emerged as an additional typeface for
Windows 95 Windows 95 is a consumer-oriented operating system developed by Microsoft as part of its Windows 9x family of operating systems. The first operating system in the 9x family, it is the successor to Windows 3.1x, and was released to manufacturi ...
.


See also

*
Orphaned technology Orphaned technology is a descriptive term for computer products, programs, and platforms that have been abandoned by their original developers. Orphaned technology refers to software, such as abandonware and antique software, but also to comput ...
*
Packard Bell Navigator Packard Bell Navigator is an alternative shell for the Windows 3.1 and Windows 95 operating systems that shipped with Packard Bell computers. The shell was designed to be simpler to use for computer novices by representing applications as object ...
*
eWorld eWorld was an online service operated by Apple Inc. between June 1994 and March 1996. The services included email (eMail Center), news, software installs and a bulletin board system (Community Center). Users of eWorld were often referred to as ...
Microsoft *
Microsoft Agent Microsoft Agent was a technology developed by Microsoft which employed animated characters, Speech synthesis, text-to-speech engines, and speech recognition software to enhance interaction with computer users. Thus it was an example of an embodie ...
* Cortana


References


External links


Microsoft Bob Review




Examining Bob in the context of other graphical user interfaces

* ttp://www.winhistory.de/more/bob.htm A more in-depth article about Microsoft Bob * {{Authority control
Bob Bob, BOB, or B.O.B. may refer to: Places * Mount Bob, New York, United States *Bob Island, Palmer Archipelago, Antarctica People, fictional characters, and named animals *Bob (given name), a list of people and fictional characters *Bob (surname ...
Computer-related introductions in 1995 1995 software Object-oriented operating systems 3D GUIs Products and services discontinued in 1996