Mobile Seva is an UN award-winning
e-governance
Electronic governance or e-governance is the application of information technology for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citiz ...
initiative by
government of India
The Government of India (ISO: ; often abbreviated as GoI), known as the Union Government or Central Government but often simply as the Centre, is the national government of the Republic of India, a federal democracy located in South Asia, c ...
.
This programme was launched in 2011,
by
Department of Electronics and Information Technology
The Ministry of Electronics and Information Technology (MeitY) is an executive agency of the Union Government of the Republic of India. It was carved out of the Ministry of Communications and Information Technology on 19 July 2016 as a standalon ...
,
Government of India
The Government of India (ISO: ; often abbreviated as GoI), known as the Union Government or Central Government but often simply as the Centre, is the national government of the Republic of India, a federal democracy located in South Asia, c ...
. This programme includes a Mobile Applications Store that by December, 2013, contained 240 applications available free.
The programme takes benefit of ubiquitous mobile phone use all over India, to enable interaction between the Indian government and its citizens.
Services offered
By the end of May, 2014, more than 1000 government bodies from all over India had integrated their services through Mobile Seva, this integration was enabled through various methods such as text messages, mobile applications, Unstructured Supplementary Service Data, and Interactive Voice Response System. The system by May 2014 had delivered 930 million mobile text messages to Indian citizens. 318 "pull based" services were available. The MobileAppStore hosted on the Mobile e-governance Service Delivery Gateway provides 300 mobile applications for 24x7 service.
Amongst applications available are those related to tracking of
Right to Information
The Right to Information (RTI) is an act of the Parliament of India which sets out the rules and procedures regarding citizens' right to information. It replaced the former Freedom of information act of 2002 (India), Freedom of Information Act ...
, passport applications, status of voters lists, locating of hospitals, police stations,
ATMs, post offices, railway stations, hostels, sending of alerts in emergencies, downloading of various statutory documents such as birth, death certificates, pension forms, remote monitoring of health parameters by health professionals, maintenance of health records, processing of loud speaker permits.
Awards
Mobile Seva is second place co-winner of the 2014
United Nations Public Service Awards
The United Nations (UN) Public Service Award is the most prestigious international recognition of excellence in public service. It rewards the creative achievements and contributions of public service institutions that lead to a more effective and ...
.
This award was won under the category "promoting whole of government approaches in the information age"
See also
*
MyGov.in
MyGov (Hindi ''Merī Sarkār'') is a citizen engagement platform launched by the Government of India on 26 July 2014 to promote the active participation of Indian citizens in their country's governance and development. It is aimed at creating ...
References
External links
* {{Official website, https://mgov.gov.in/
E-government in India
Ministry of Communications and Information Technology (India)