airline
An airline is a company that provides air transport services for traveling passengers and freight. Airlines use aircraft to supply these services and may form partnerships or alliances with other airlines for codeshare agreements, in wh ...
frequent flyer program
A frequent-flyer program (American English) or frequent-flyer programme (British English) is a loyalty program offered by an airline.
Many airlines have frequent-flyer programs designed to encourage airline customers enrolled in the program ...
owned and operated by the
Lufthansa Group
Deutsche Lufthansa AG (), commonly shortened to Lufthansa, is the flag carrier of Germany. When combined with its subsidiaries, it is the second- largest airline in Europe in terms of passengers carried. Lufthansa is one of the five founding ...
.
Member airlines
The following Lufthansa Group airlines are members of the Miles & More program:
* Lufthansa (since 1993)
*
Lufthansa CityLine
Lufthansa CityLine GmbH is a German airline with its headquarters on the grounds of Munich Airport. It is a wholly owned subsidiary of Lufthansa and maintains hubs at Frankfurt Airport and Munich Airport, from where it operates a dense domestic ...
(since 1993)
* Lufthansa Private Jet
*
Air Dolomiti
Air Dolomiti S.p.A. is an Italian regional airline with its head office in Dossobuono, Villafranca di Verona, Italy, operating base at Verona Villafranca Airport and focus cities at Munich Airport and Frankfurt Airport in Germany.Brussels Airlines (since 2009)
*
Austrian Airlines
Austrian Airlines AG, often shortened to Austrian, is the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered on the grounds of Vienna International Airport in Schwechat where it also maintains its ...
(since 2000)
*
Eurowings
Eurowings GmbH is a German low-cost carrier headquartered in Düsseldorf and a wholly owned subsidiary of the Lufthansa Group. Founded in 1996, it serves a network of domestic and European destinations and formerly also operated some long-hau ...
*
Eurowings Discover
Eurowings Discover is a German airline headquartered in Frankfurt. It is owned by the Lufthansa Group and serves leisure destinations around the Mediterranean, North America and the Caribbean from its bases at Frankfurt Airport and Munich Airpor ...
*
Swiss International Air Lines
Swiss International Air Lines AG, colloquially known as SWISS, is the flag carrier of Switzerland, operating scheduled services in Europe and to North America, South America, Africa and Asia. Zurich Airport serves as its sole hub and Geneva ...
(since 2006)
Additionally, the following airlines adopted Miles & More as their sole loyalty program despite not being owned by the Lufthansa Group:
*
Croatia Airlines
Croatia Airlines Ltd. is the state-owned flag carrier airline of Croatia. Its headquarters are in Buzin near Zagreb and operates domestic and international services mainly to European destinations. Its main hub is Zagreb International Airport ...
Star Alliance
Star Alliance is the world's largest global airline alliance. Founded on 14 May 1997, its CEO is Jeffrey Goh and its headquarters is located in Frankfurt am Main, Germany. , Star Alliance is the largest of the three global alliances by passenge ...
, of which Lufthansa is a founding member, accept Miles & More memberships. A few further airlines without the same alliance affiliation recognize the program as well.
Earning miles
There are two types of miles within the program. Award miles that can be collected in the account of a member and be used to buy flights, upgrades, and merchandise from Miles & More partners. Standard Miles & More members retain validity for 36 months, after which they expire. Status miles can only be earned when flying on fully integrated partner airlines or
Star Alliance
Star Alliance is the world's largest global airline alliance. Founded on 14 May 1997, its CEO is Jeffrey Goh and its headquarters is located in Frankfurt am Main, Germany. , Star Alliance is the largest of the three global alliances by passenge ...
members. There is no other way to earn these miles. In addition, status miles expire at the end of each calendar year. They are used to identify the frequent flyers and members that can qualify for a higher status based on the status miles that they have collected in one year.
There are additionally two special forms of Miles, Select and HON Circle: Select benefits are advantages that can be earned in addition to the status benefits, as part of the program called Miles & More Selections while the status is still valid. Once the member has reached specified mileage levels by flying, additional advantages can be selected. HON Circle miles can only be earned when flying in business or first class on the fully integrated partner airlines and Air-Rail trains in Germany (up to a total of 600,000 miles within two consecutive calendar years). They are necessary to attain the top-tier status on Miles & More – HON Circle.
The miles that a member receives after having completed a flight depend on the Airline issuing ticket, mileage flown, the class of service, and the booking class.Bot generated title --> /ref> There are other ways to collect award miles when not traveling. The Lufthansa Miles & More Credit Card can be subscribed to (which may be issued as a VISA, MasterCard, or American Express card, depending on the country in which it is issued). Award miles can be earned on certain Deutsche Bahn trains, when staying in certain hotels, shopping in certain shops (such as the LH Worldshop), renting cars, investing in certain funds, opening an account with certain banks, picking up a catalogue in a Bang & Olufsen store, and others.
In late 2022, Lufthansa announced that Miles&More will undergo a major revamp from January 2024, restructuring the entire program - besides other major changes, ''Miles'' will be replaced with ''Points'' which will additionally be calculated differently.faz.net (German) 16 December 2022
Redeeming miles
Once a member has collected the necessary number of miles, they can be used to buy flights, upgrades and products from the Lufthansa Worldshop.
Miles in a member's account can be exchanged for award flights on all the fully integrated airline partners and all of the Star Alliance carriers. The number of miles that is deducted from the account depends on the origin and destination of that flight. Additional fees and taxes will still apply for award flights (but can be paid by additional miles). Miles can also be redeemed for upgrades on all fully integrated carriers of Miles & More and on the following Star Alliance partners:
All Nippon Airways
, also known as ANA (''Ē-enu-ē'') or is an airline in Japan. Its headquarters are located in Shiodome City Center in the Shiodome area of Minato ward of Tokyo. It operates services to both domestic and international destinations and had m ...
(ANA),
Asiana Airlines
Asiana Airlines Inc. ( ) is a South Korean airline headquartered in Seoul.Home ." Asiana Airlines. Retrieved 13 September 2 ...
,
Singapore Airlines
Singapore Airlines ( abbreviation: SIA) is the flag carrier airline of the Republic of Singapore with its hub located at Singapore Changi Airport. The airline is notable for highlighting the Singapore Girl as its central figure in corporat ...
,
TAP Portugal
TAP Air Portugal is the currently state-owned flag carrier airline of Portugal, headquartered at Lisbon Airport which also serves as its hub. TAP – Transportes Aéreos Portugueses – has been a member of the Star Alliance since 2005 and opera ...
,
Thai Airways International
Thai Airways International Public Company Limited, trading as THAI (, th, บริษัท การบินไทย จำกัด (มหาชน)) is the flag carrier airline of Thailand. Formed in 1961, the airline has its corporate h ...
,
United Airlines
United Airlines, Inc. (commonly referred to as United), is a major American airline headquartered at the Willis Tower in Chicago, Illinois.
. Again the number of miles required depends on the destination of the flight.
Miles can be redeemed for a rental car, hotel, shopping, banks & insurance, telecommunications & electronics industries, etc. Members of the program also earn award miles when paying for their purchases with their Miles & More credit card.
Status
On Miles & More, all customers can build status by collecting status miles. The status miles from 1 year only count towards status. There are four status levels on Miles & More:
*Miles & More member: This is the entry status that a customer receives after they join the program. This status does not receive any officially documented privileges. A Miles & More member starts with a temporary paper card, which is usually cut out from one of the Lufthansa magazines or printed from the internet; a plastic card is sent once the member has credited at least one award mile to their Miles & More account.
*Frequent Traveller: The frequent traveler card is given to all Miles & More customers that received a total of over 35,000 status miles or had 30 flights. This status remains valid for two years and a member can requalify in any one of those two years.
*Senator: Having collected 100,000 Status Miles within one calendar year, Miles & More members will receive "Senator" Status with a validity of at least two years.
*HON Circle: Having collected 600,000 HON Circle Miles within two calendar years, Miles & More members receive HON Circle Status with validity of two years.