Microsoft Dynamics is a line of Business Applications, containing

enterprise resource planning Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of Business management tools, business management ...

(ERP) and

customer relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a ra ...

(CRM).

Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...

markets Dynamics applications through a network of reselling partners who provide specialized services.Microsoft Dynamics ERP
/ref> Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as

SharePoint SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. Launched in 2001, SharePoint is primarily sold as a document management and storage system, but the product is highly configurable and its usage v ...

Yammer Yammer () is an enterprise social networking service that is part of the Microsoft 365 family of products. It is used mainly for private communication within organizations but is also used for networks spanning various organizations. Access to ...

Office 365 Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft. It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name ...

, Azure and

Outlook Outlook or The Outlook may refer to: Computing * Microsoft Outlook, an e-mail and personal information management software product from Microsoft * Outlook.com, a web mail service from Microsoft * Outlook on the web, a suite of web applications ...

. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the

public sector The public sector, also called the state sector, is the part of the economy composed of both public services and public enterprises. Public sectors include the public goods and governmental services such as the military, law enforcement, infra ...

. Microsoft Dynamics offers services for small, medium, and large

business Business is the practice of making one's living or making money by producing or Trade, buying and selling Product (business), products (such as goods and Service (economics), services). It is also "any activity or enterprise entered into for pr ...

es.

Products

Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language,

currency A currency, "in circulation", from la, currens, -entis, literally meaning "running" or "traversing" is a standardization of money in any form, in use or circulation as a medium of exchange, for example banknotes and coins. A more general def ...

, and legal entity capability. In recent years Microsoft Dynamics ERP has focused their marketing and innovation efforts on SaaS suites that includes the following products: * Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (formerly

Microsoft Dynamics AX Microsoft Dynamics AX was one of Microsoft's enterprise resource planning software products. It is part of the Microsoft Dynamics family. In 2018, its thick-client interface was removed and the web product was rebranded as Microsoft Dynamics ...

) - ERP and CRM

software-as-a-service Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is cons ...

product meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Enterprise, for

Marketing Marketing is the process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods and services; potentially including selection of a target audience; selection of certain attributes or themes to emph ...

, for Customer Service, for Field Service, for Project Service Automation. Easily connected with

and

PowerBI Power BI is an interactive data visualization software product developed by Microsoft with a primary focus on business intelligence. It is part of the Microsoft Power Platform. Power BI is a collection of software services, apps, and connectors ...

. * Microsoft Dynamics 365 Business Central (formerly

Microsoft Dynamics NAV Microsoft Dynamics 365 Business Central is an enterprise resource planning (ERP) system from Microsoft, part of the Microsoft Dynamics 365 product family. The product is designed to assist with finance, manufacturing, customer relationship man ...

) - ERP and CRM

product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. Easily connected with

and

. *Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards. It gives access to several modules such as direct chat, social channels, or live visual support like ViiBE.

Product updates

October 2018 update

The update released in October 2018 included new features for sales, marketing, customer service, and recruitment.

April 2019 update

This update was released on April 5, 2019. The features added after the update, included a user interface (UUI) to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the Xrm.Page.data.

February 2020 update

An update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update.

February 2021 update (Wave 1)

This update included a replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined documents numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.

Related products

Microsoft Dynamics includes a set of related products: * Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server. * Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS, QuickSell 2000 and Dynamics POS) * Microsoft Dynamics for Marketing (formerly MDM and MarketingPilot 2012) * Microsoft Dynamics Social Listening (formerly Netbreeze 2013) *

Power Automate Microsoft Power Automate, formerly known as Microsoft Flow until November 2019, is an iPaaS platform by Microsoft for automation of recurring tasks. It is part of the Microsoft Power Platform line of products together with products such as Power ...

, formerly Microsoft Flow (until 2019), a toolkit similar to

IFTTT IFTTT (, an acronym of Conditional (computer programming)#If–then(–else), If This Then That) is a private commercial company that runs online digital automation Computing platform, platforms which it offers Platform as a service, as a servic ...

for implementing business workflow products. * Power Automate Desktop, a

robotic process automation Robotic process automation (RPA) is a form of business process automation technology based on metaphorical software robots (bots) or on artificial intelligence (AI)/digital workers. It is sometimes referred to as ''software robotics'' (not to be ...

software for automating graphical user interfaces (acquired in May 2020) * Parature customer engagement software in the customer support and service channels (acquired in January 2014) Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers. In July 2018, Microsoft announced Dynamics 365 AI for sales applications.

References

External links

Microsoft Dynamics Official Website

Microsoft Dynamics AX 2012 Launches Worldwide
* {{Microsoft Dynamics Computer-related introductions in 2018 Customer relationship management software Cloud applications Cloud platforms ERP software Enterprise software Business software Human resource management software