Microsoft Dynamics is a line of Business Applications, containing
enterprise resource planning
Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software—typically a sui ...
(ERP) and
customer relationship management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a r ...
(CRM).
Microsoft
Microsoft Corporation is an American multinational corporation, multinational technology company, technology corporation producing Software, computer software, consumer electronics, personal computers, and related services headquartered at th ...
markets Dynamics applications through a network of reselling partners who provide specialized services.
[Microsoft Dynamics ERP](_blank)
/ref> Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure
Azure may refer to:
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** Shades of azure, shades and variations
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* ''Azure'' (Art Farmer and Fritz Pauer album), 1987
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...
and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector
The public sector, also called the state sector, is the part of the economy composed of both public services and public enterprises. Public sectors include the public goods and governmental services such as the military, law enforcement, in ...
. Microsoft Dynamics offers services for small, medium, and large businesses.[
]
Products
Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency
A currency, "in circulation", from la, currens, -entis, literally meaning "running" or "traversing" is a standardization of money in any form, in use or circulation as a medium of exchange, for example banknotes and coins.
A more general ...
, and legal entity capability. In recent years Microsoft Dynamics ERP has focused their marketing and innovation efforts on SaaS suites that includes the following products:
* Microsoft Dynamics 365 for Finance and Operations
Microsoft Dynamics 365 Finance is a Microsoft enterprise resource planning (ERP) system for medium to large organisations. The software, part of the Dynamics 365 product line, was first on general release in November 2016, initially branded as Dyn ...
Enterprise Edition (formerly Microsoft Dynamics AX) - ERP and CRM software-as-a-service product meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Enterprise, for Marketing
Marketing is the process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods and services; potentially including selection of a target audience; selection of certain attributes or themes to empha ...
, for Customer Service, for Field Service, for Project Service Automation. Easily connected with Office 365 and PowerBI.
* Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is an enterprise resource planning (ERP) system from Microsoft, part of the Microsoft Dynamics 365 product family.
The product is designed to assist with finance, manufacturing, customer relationship mana ...
(formerly Microsoft Dynamics NAV) - ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. Easily connected with Office 365 and PowerBI.
*Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards. It gives access to several modules such as direct chat, social channels, or live visual support like ViiBE.
Product updates
October 2018 update
The update released in October 2018 included new features for sales, marketing, customer service, and recruitment.
April 2019 update
This update was released on April 5, 2019. The features added after the update, included a user interface (UUI) to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the Xrm.Page.data.
February 2020 update
An update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update.
February 2021 update (Wave 1)
This update included a replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined documents numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.
Related products
Microsoft Dynamics includes a set of related products:
* Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
* Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS, QuickSell 2000 and Dynamics POS)
* Microsoft Dynamics for Marketing (formerly MDM and MarketingPilot 2012)
* Microsoft Dynamics Social Listening (formerly Netbreeze 2013)
* Power Automate, formerly Microsoft Flow (until 2019), a toolkit similar to IFTTT for implementing business workflow products.
* Power Automate Desktop, a robotic process automation
Robotic process automation (RPA) is a form of business process automation technology based on metaphorical software robots (bots) or on artificial intelligence (AI)/digital workers. It is sometimes referred to as ''software robotics'' (not to be ...
software for automating graphical user interfaces (acquired in May 2020)
* Parature customer engagement software in the customer support and service channels (acquired in January 2014)
Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers.
In July 2018, Microsoft announced Dynamics 365 AI for sales applications.
See also
* Microsoft Azure
* Microsoft Power Platform
*Microsoft Office
Microsoft Office, or simply Office, is the former name of a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a ma ...
* Microsoft Dataverse
* List of Microsoft software
References
External links
Microsoft Dynamics Official Website
Microsoft Dynamics AX 2012 Launches Worldwide
*
{{Microsoft
Dynamics
Computer-related introductions in 2018
Customer relationship management software
Cloud applications
Cloud platforms
ERP software
Enterprise software
Business software
Human resource management software