Majorel is an international service company, specializing in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members and operates in 45 countries on five continents. It was formed in 2019 through the merger of the

customer relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a ra ...

businesses of

Bertelsmann Bertelsmann SE & Co. KGaA () is a German private multinational conglomerate corporation based in Gütersloh, North Rhine-Westphalia, Germany. It is one of the world's largest media conglomerates, and is also active in the service sector and ...

and the .

History

In September 2018, Bertelsmann and Saham announced plans to

merge Merge, merging, or merger may refer to: Concepts * Merge (traffic), the reduction of the number of lanes on a road * Merge (linguistics), a basic syntactic operation in generative syntax in the Minimalist Program * Merger (politics), the comb ...

their global customer services businesses. The two companies had already worked together successfully in this area. Following approval by the relevant

antitrust Competition law is the field of law that promotes or seeks to maintain market competition by regulating anti-competitive conduct by companies. Competition law is implemented through public and private enforcement. It is also known as antitrust l ...

authorities, the transaction was completed at the beginning of 2019. The result was a company "with enormous clout", becoming the market leader in

Europe, the Middle East and Africa EMEA is a shorthand designation meaning Europe, the Middle East and Africa. The acronym is used by institutions and governments, as well as in marketing and business when referring to this region: it is a shorthand way of referencing the two ...

, and a strong presence in America and Asia. The Majorel brand was introduced in February 2019. Since then, the company focused on global expansion.

Structure

The headquarters of Majorel are located in

Luxembourg City Luxembourg ( lb, Lëtzebuerg; french: Luxembourg; german: Luxemburg), also known as Luxembourg City ( lb, Stad Lëtzebuerg, link=no or ; french: Ville de Luxembourg, link=no; german: Stadt Luxemburg, link=no or ), is the capital city of the Lu ...

. The company operates as a

Société Anonyme The abbreviation S.A. or SA designates a type of limited company in certain countries, most of which have a Romance language as their official language and employ civil law. Originally, shareholders could be literally anonymous and collect div ...

(SA). On September 24, 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ). Thomas Mackenbrock (

Chief Executive Officer A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...

) leads the management team.

Services

Majorel is a

business-to-business Business-to-business (B2B or, in some countries, BtoB) is a situation where one business makes a commercial transaction with another. This typically occurs when: * A business is sourcing materials for their production process for output (e.g., a ...

provider whose services span the entire customer lifecycle, including

front Front may refer to: Arts, entertainment, and media Films * ''The Front'' (1943 film), a 1943 Soviet drama film * ''The Front'', 1976 film Music * The Front (band), an American rock band signed to Columbia Records and active in the 1980s and e ...

and

back office A back office in most corporations is where work that supports ''front office'' work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and client ...

processes. Its vertical industry expertise includes the automotive and

financial industry Financial services are the economic services provided by the finance industry, which encompasses a broad range of businesses that manage money, including credit unions, banks, credit-card companies, insurance companies, accountancy companies, ...

, as well as many others.

Notes and references

External links

* {{Official website, https://www.majorel.com Companies of Luxembourg Bertelsmann Financial services companies of Luxembourg Luxembourgian companies established in 2018 Financial services companies established in 2000