The Kraybill Conflict Style Inventory (KCSI, also known by the book title ''Style Matters'') is a
conflict style inventory developed in the 1980s by Dr. Ronald S. Kraybill. Like the widely used
Thomas Kilmann Inventory (TKI), it is built around the
Mouton-Blake grid and identifies five styles of responding to conflict, in this case: directing, harmonizing, avoiding, cooperating, and compromising.
The Kraybill model takes into consideration conflict response styles when things are going well ("calm") and when conflict increases ("storm"). KCSI is different from predecessors in the Mouton-Blake tradition in encouraging users to consider options for
cultural adaptability, taking into account variation in participants' responses as appropriate to
individualistic or
collectivistic cultures.
Questions are in
Likert Scale
A Likert scale ( , commonly mispronounced as ) is a psychometric scale commonly involved in research that employs questionnaires. It is the most widely used approach to scaling responses in survey research, such that the term (or more fully the ...
format, with users choosing a response on a scale of 1–7. Interpretation pages give principles for interpretation and tips for maximizing effectiveness of each style.
According to the publisher's website, a PhD study in 2004 found it valid and reliable, however the research sample was small, less than a dozen subjects. In a second larger study, researchers at
West Chester University of Pennsylvania administered Style Matters to more than 300 subjects and rated the inventory well on validity and reliability, standard benchmarks of consistency and accuracy of measurement in testing.
In his 2015 doctoral thesis, "The Effect of Student-Generated Case Studies on Conflict Resolution Style Development", David Nemitz used the Style Matters inventory to assess the impact of conflict resolution training on graduate students.
[{{Cite web, url = http://digitalcommons.liberty.edu/cgi/viewcontent.cgi?article=2053&context=doctoral, title = The Effect of Student-Generated Case Studies on Conflict Resolution Style Development, last = Nemitz, first = David, date = 2015, website = Digital Commons, Liberty University, publisher =, access-date =]
See also
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Conflict style inventory
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Conflict resolution research
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Interpersonal communication
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Negotiation
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Nonviolent Communication
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Peace and conflict studies
Peace and conflict studies is a social science field that identifies and analyzes violent and nonviolent behaviours as well as the structural mechanisms attending conflicts (including social conflicts), with a view towards understanding those pro ...
References
External links
RiverhouseEpress.com- the publisher's website.
Dispute resolution
Personality tests