Knowledge-intensive services, abbreviated as KIS, are services that involve activities that are intended to result in the creation, accumulation, or dissemination of knowledge, where knowledge-intensiveness refers to how knowledge is produced and delivered with highly intellectual value-add.

Knowledge intensive business services Knowledge Intensive Business Services (commonly known as KIBS) are services and business operations heavily reliant on professional knowledge. They are mainly concerned with providing knowledge-intensive support for the business processes of other ...

(commonly known as KIBS) are the knowledge-intensive service activities for developing a customized service or product solution to satisfy the client's needs and they are provided mainly for other companies or organizations. These concepts are continuously discussed, formulated, and developed as a part of the constantly evolving academic discipline of

knowledge management Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making ...

. Knowledge-intensive services occupy a central position as an integrator of the innovation system, which by knowledge-intensive processes enables information, people, and systems to interact and where companies, research institutions, and other innovative organizations drive technological and

service innovation Service innovation is used to refer to many things. These include but not limited to: # Innovation in services, in ''service products'' – new or improved service products (commodities or public services). Often this is contrasted with “te ...

s forward for the advancement of

research and development Research and development (R&D or R+D), known in Europe as research and technological development (RTD), is the set of innovative activities undertaken by corporations or governments in developing new services or products, and improving existi ...

and for business and entrepreneurial purposes. Knowledge-intensive services are a specialized part of knowledge-work and

knowledge economy The knowledge economy (or the knowledge-based economy) is an economic system in which the production of goods and services is based principally on knowledge-intensive activities that contribute to advancement in technical and scientific inno ...

, where the main capital of a knowledge worker is the ability to develop and use knowledge at knowledge organizations or knowledge-intensive companies, also known as KICs. The role of knowledge-intensive services is enabled by numerous and versatile contacts with different actors at

knowledge market A knowledge market is a mechanism for distributing knowledge resources. There are two views on knowledge and how knowledge markets can function. One view uses a legal construct of intellectual property to artificial scarcity, make knowledge a typic ...

. Knowledge-intensive services could act as an external knowledge source and contribute to innovations in client companies and introduce internal innovations and contribute to the actors’ economic performance and growth. Knowledge-intensive service activities, abbreviated as KISA, play several important roles in innovation processes. They serve as ''sources'' of innovation by initiating and developing innovation activities in client organizations. Secondly, they serve as ''facilitators'' of innovation when they support an organization in the innovation process. Thirdly, they serve as ''carriers'' of innovation when they aid in transferring existing knowledge among or within organizations, industries, or networks so that it can be applied in a new context. Knowledge-intensive services can be described as activities that are based on knowledge and know-how resources and are service oriented. This is a more descriptive concept than a specific industry: the information creates value for different stakeholders. Typical knowledge-intensive services activities features are, that information plays a significant role in the production of services and that the services are based on professional competence. The new knowledge is created and shared in a close interaction between the customer and the service provider. The end products are usually very innovative, intangible, and complex by their technical solutions.

Knowledge work

Knowledge work is one of the forms in knowledge-intensive services. One of the most valuable assets of a 21st-century institution is its knowledge workers and their productivity. Knowledge workers can be defined as workers, who create knowledge or use knowledge as their main resource. Knowledge work does not involve the transformation of materials into another form but transforming knowledge from one form to another.

Service thinking

Service thinking is a new theoretical philosophy for enterprise value creation. It aims to improve the customer experience and interactions by marketing and designing services. Service thinking combines different methods and tools from various disciplines. Service thinking approaches, like service logic, customer-dominant logic, service-dominant logic, and goods-dominant logic, help explain value creation.

Service design

Service design is a customer-driven approach to service development. It aims to implement the service thinking theory. Service thinking helps to innovate and improve services to make them more desirable for clients.

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Knowledge work

Service thinking

Service design

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