Kampyle (software)
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Kampyle is a software and website
feedback Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handled ...
analytics company founded in 2007 and based in
Ramat Gan Ramat Gan ( he, רָמַת גַּן or , ) is a city in the Tel Aviv District of Israel, located east of the municipality of Tel Aviv and part of the Tel Aviv metropolitan area. It is home to one of the world's major diamond exchanges, and many ...
, Israel. Kampyle's feedback service is used to improve a company's ability to understand their website users and
customer analytics In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for ...
. Kampyle was acquired by
Medallia Medallia is an American customer and employee experience management company based in San Francisco, California, with offices in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin and Sydney. Medallia provides soft ...
in October 2016.


Overview

The company's instant
feedback Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handled ...
is enabled in part by the use of a feedback button that can be placed on websites, or a survey as a feedback option. The software also has a rater, whereby users can rate a website per their satisfaction with it on a scale of one to five. Such feedback can enable companies and webmasters to assess consumer satisfaction with websites and can aid in the discovery of problems on websites. Kampyle's service also enables companies to generate sales
lead generation In marketing, lead generation () is the initiation of consumer interest or enquiry into products or services of a business. A lead is the contact information and, in some cases, demographic information of a customer who is interested in a spec ...
from customers that "identify themselves as sales prospects". The feedback platform has 60 language translations. In 2008, Kampyle's feedback base was usable in unison with
Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand. Google launched the service in November 2005 after acquiring Urchin. As o ...
, a web analytics service provided by
Google Google LLC () is an American multinational technology company focusing on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. ...
that tracks and reports website traffic, and Nuconomy, enabling "side-by-side analysis of user feedback and website analytics". The company's software is also used on mobile phones and in retail stores.


History

Kampyle was founded in 2007 by Ariel Finkelstein, Eylon Steiner and Eran Savir, and began providing its products to consumers in 2008. The company was acquired by
Medallia Medallia is an American customer and employee experience management company based in San Francisco, California, with offices in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin and Sydney. Medallia provides soft ...
in October 2016, which later was acquired by
Thoma Bravo Thoma Bravo, LP, is an American private equity and growth capital firm with offices in San Francisco, Chicago and Miami. It is known for being particularly active in acquiring software companies and has over $114 billion in assets under manage ...
.


See also

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Customer feedback management services Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback ...
*
Landing page optimization In online marketing, a landing page, sometimes known as a "lead capture page", "single property page", "static page", "squeeze page" or a "destination page", is a single web page that appears in response to clicking on a search engine optimized se ...
*
Web analytics Web analytics is the measurement, data collection, collection, analysis, and reporting of web Data (computing), data to understand and optimize web usage. Web analytics is not just a process for measuring web traffic but can be used as a tool fo ...
*
Web usability Web usability of a website are broad goals of usability and presentation of information and choices in a clear and concise way, a lack of ambiguity and the placement of important items in appropriate areas as well as ensuring that the content work ...


References


Further reading


''Performance Marketing with Google Analytics''
John Wiley and Sons John Wiley & Sons, Inc., commonly known as Wiley (), is an American multinational publishing company founded in 1807 that focuses on academic publishing and instructional materials. The company produces books, journals, and encyclopedias, in p ...
. pp. 216–217.
Kampyle Ties User Feedback to Website Analytics
*


External links

* {{DEFAULTSORT:Kampyle Web analytics User interfaces Web design companies Digital marketing companies of Israel Cloud applications Companies based in Ramat Gan Software companies established in 2007 Israeli companies established in 2007 2016 mergers and acquisitions