Interactive patient care (IPC) refers to an approach in health care that places the emphasis on providing entertainment and educational resources to the patient bedside via the in-room TV. However, momentum is growing for IPC to include more patient-facing interfaces such as mobile,
Smart TV
A smart TV, also known as a connected TV (CTV), is a traditional television set with integrated Internet and interactive Web 2.0 features, which allows users to stream music and videos, browse the internet, and view photos. Smart TVs are a techno ...
, and social applications as well as the self-service
patient portal
Patient portals are healthcare-related online applications that allow patients to interact and communicate with their healthcare providers, such as physicians and hospitals. Typically, portal services are available on the Internet at all hours o ...
. This evolution of IPC expands the engagement footprint beyond the bedside to include the entire continuum of a patient's care - primarily adding the home. These technologies can provide interactive services that are personalized to the patient’s condition and provide healthcare workers with patient education,
pain assessment and medication teaching. IPC solutions can also integrate with traditional
EMR and hospital IT systems such as Cerner, McKesson, and GE Healthcare, for example, but are more directly patient-centric applications, whose delivery helps hospitals meet service and quality requirements. In light of
meaningful use
The Health Information Technology for Economic and Clinical Health Act, abbreviated the HITECH Act, was enacted under Title XIII of the American Recovery and Reinvestment Act of 2009 (). Under the HITECH Act, the United States Department of Health ...
, it is also speculated that providing IPC through multiple technology modes will help US hospitals reach their 5% patient-utilization requirement expected in 2014.
Clinical use
* Patient Education
* Medication Teaching
* Patient Safety & Quality
* Patient Satisfaction
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Telehealth
Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, mon ...
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Telemedicine
Nonclinical use
* Discharge Planning
* Dietary Services
* Operational Efficiency
* Entertainment Amenities
* Marketing and Loyalty Programs
* Feedback and Service Recovery
Benefits
Interactive Patient Care improves the satisfaction and outcomes for both the patient and hospital. Patients experience improved outcomes through better education and empowerment to effect the care experience. Hospitals and caregivers are able improve their delivery of more efficient and targeted care to their patients while improving their understanding of patient requirements, satisfaction across the complete continuum of care.
The state of the market
Projections for the growth of the Interactive Patient Care market are optimistic, and much of this optimism is predicated upon the increasing demand from the growing elderly population as well as the newly insured population (created by the recent health care reform).
Due to the growing population, patient care is increased also optimizing the medications.
See also
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Health advocacy
Health advocacy or health activism encompasses direct service to the individual or family as well as activities that promote health and access to health care in communities and the larger public. Advocates support and promote the rights of the pa ...
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Patient advocacy
Patient advocacy is a process in health care concerned with advocacy for patients, survivors, and caregivers. The patient advocate may be an individual or an organization, concerned with healthcare standards or with one specific group of disor ...
References
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* {{cite book , title=The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications , edition=2nd , isbn=978-1-4106-1586-2 , editor1-first=Andrew , editor1-last=Sears , editor2-first=Julie A. , editor2-last=Jacko , publisher=CRC Press , date=2007 , series=Human Factors and Ergonomics , chapter=Human-Computer Interaction in Health Care , last1=Sainfort , first1=François , last2=Jacko , first2=Julie A. , last3=Edwards , first3=Paula J. , last4=Booske , first4=Bridget C. , pages=661–678 , chapter-url=https://books.google.com/books?id=A8TPF_O385AC&pg=PA661
Health care