The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as
IT service management
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-or ...
(ITSM) and
IT asset management
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes ''Business service management'' and planning for the future.
Historically, ''data center management'' wa ...
(ITAM) that focus on aligning IT services with the needs of business.
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by
AXELOS, a
joint venture
A joint venture (JV) is a business entity created by two or more parties, generally characterized by shared ownership, shared returns and risks, and shared governance. Companies typically pursue joint ventures for one of four reasons: to acces ...
between
Capita and the UK
Cabinet Office
The Cabinet Office is a department of His Majesty's Government responsible for supporting the prime minister and Cabinet. It is composed of various units that support Cabinet committees and which co-ordinate the delivery of government objecti ...
.
History
Responding to growing dependence on IT, the UK Government's
Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardise IT management practices across government functions, built around a ''process model''-based view of controlling and managing operations often credited to
W. Edwards Deming
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical ...
and his
plan-do-check-act (PDCA) cycle.
* In April 2001, the CCTA was merged into the
Office of Government Commerce (OGC), an office of the
UK Treasury.
* In 2001, the ITIL Version 2 glossary was published.
* In May 2007, this organization issued ITIL Version 3 (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
* In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.
* ITIL version 4 was launched in February 2019. The main changes were: to consider end-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps and Lean, and to reduce the emphasis on IT Service Management in favour of general Service Management.
In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.
See also
*
Application Services Library – A similar framework for
application management
*
Business Information Services Library (BiSL) – A similar framework for
information management
Information management (IM) concerns a cycle of organizational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposal throug ...
and
functional management
*
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
ISO/IEC 20000, lik ...
– An international standard for IT service management
*
Tudor IT Process Assessment – A framework for assessment of IT service management maturity
References
External links
*
{{Authority control
Method engineering