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Infobip provides full-stack communications platform-as-a-service with a global reach across six continents. Services include omnichannel communications, contact center, chatbot, customer engagement and customer data platforms as well as identity and security solutions. Infobip reaches over seven billion mobile devices and ‘things’ in more than 190 countries connected directly to over 700 telecoms networks. Infobip serves both mobile network operators and enterprises, notably banks, social networks and corporations, as well as non-profit organizations and public institutions. Infobip was founded in Croatia in 2006. Each year Infobip's platform sends more than 350 billion transactions. According to
Croatian Chamber of Economy Croatian Chamber of Economy ( hr, Hrvatska gospodarska komora, abbreviation HGK), is a professional association of businesspeople in Croatia, and the oldest institution of its kind on the Croatian territory. History It originates from the Chamber ...
, Infobip is one of the world's largest providers of A2P SMS services.


History

Infobip's global growth is linked to an entrepreneurial incubator for start-ups, established in the
Croatia , image_flag = Flag of Croatia.svg , image_coat = Coat of arms of Croatia.svg , anthem = "Lijepa naša domovino"("Our Beautiful Homeland") , image_map = , map_caption = , capit ...
n town of Pula during 2006, whereas the business idea started to grow through the work of a group of friends in the nearby
Vodnjan Vodnjan (; it, Dignano) is a town in Istria County, Croatia, located about 10 kilometers north of the largest city in Istria, Pula. History According to the legend, it developed out of the association of seven villas which were part of the colon ...
during 2002. Since 2009, the company has grown internationally, establishing offices and operations in global business hubs. In November 2014, the company announced €1.8 million investment in security, infrastructure, and data protection. It is a regular exhibitor at mobile, digital and telecommunications events worldwide.IT companies expanding globally
National business daily ''Poslovni dnevnik'', February 2012
Infobip is a member of
GSM Association The GSM Association (commonly referred to as 'the GSMA' or ''Global System for Mobile Communications'', originally ''Groupe Spécial Mobile'') is an industry organisation that represents the interests of mobile network operators worldwide. More ...
, trade groups like Mobile Ecosystem Forum, Mobile Marketing Association and Mobey Forum, and holds the
PCI DSS The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card scheme, card brands. The standard is administered by the Payment Card Industry Security Standards Council a ...
certificate, a confirmation of compliance of its messaging system with payment cards industry standards for handling sensitive financial information, like credit card PINs. In 2014 and 2015, the company saw further consolidation of its operations in Latin America and Asia-Pacific. Since 2015, the company has been hosting Infobip Dev Days, an annual developers conference for over 300 participants, both its own developers and guest delegates. Conference topics include
continuous delivery Continuous delivery (CD) is a software engineering approach in which teams produce software in short cycles, ensuring that the software can be reliably released at any time and, following a pipeline through a "production-like environment", withou ...
,
distributed systems A distributed system is a system whose components are located on different networked computers, which communicate and coordinate their actions by passing messages to one another from any system. Distributed computing is a field of computer sci ...
, principles and methodologies of
agile development In software development, agile (sometimes written Agile) practices include requirements discovery and solutions improvement through the collaborative effort of self-organizing and cross-functional teams with their customer(s)/ end user(s), a ...
etc. In 2020, Infobip raised $200 million in funding from One Equity Partners. Infobip's valuation thus surpassed $1 billion, making it the first Croatian
unicorn The unicorn is a legendary creature that has been described since antiquity as a beast with a single large, pointed, spiraling horn projecting from its forehead. In European literature and art, the unicorn has for the last thousand years o ...
company. During the same year, Infobip acquired OpenMarket, a company headquartered in
Seattle Seattle ( ) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With a 2020 population of 737,015, it is the largest city in both the state of Washington and the Pacific Northwest regio ...
,
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territori ...
. In May 2022, Infobip solutions announced it is now available on the Oracle cloud marketplace and that the company will enable Oracle Advertising and Customer experience customers to orchestrate consumer interaction tools using Oracle Digital Assistant. In July 2022, Infobip finalized its acquisition of Peerless Network, U.S.-based telecommunications provider founded in 2008. Infobip is a regular exhibitor at mobile, digital and telecommunications events worldwide. The company is a member of
GSM Association The GSM Association (commonly referred to as 'the GSMA' or ''Global System for Mobile Communications'', originally ''Groupe Spécial Mobile'') is an industry organisation that represents the interests of mobile network operators worldwide. More ...
, trade groups like Mobile Ecosystem Forum, Mobile Marketing Association and Mobey Forum, and holds the
PCI DSS The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card scheme, card brands. The standard is administered by the Payment Card Industry Security Standards Council a ...
certificate, a confirmation of compliance of its messaging system with payment cards industry standards for handling sensitive financial information, like credit card PINs.


Research & Development

The company employs 130 developers divided into 25 development teams in 5 R&D centers, and operates on a principle of continuous deployment, processing over 400 services on 6 globally distributed data centers. The company exposes its
REST Rest or REST may refer to: Relief from activity * Sleep ** Bed rest * Kneeling * Lying (position) * Sitting * Squatting position Structural support * Structural support ** Rest (cue sports) ** Armrest ** Headrest ** Footrest Arts and enter ...
API allowing developers to add telco-grade functionalities into their IT systems, mobile apps and web services.


Tech Campuses

In 2022, Infobip opened its second campus in Zagreb, called Alpha Centauri, designed by
3LHD 3LHD is an architectural firm based in Zagreb, Croatia. The studio was responsible for designing many public and business objects throughout the country and abroad, is known for its simplicity and contemporary visual look in architecture. 3LHD ...
architectural firm. The 20,000 square meter Alpha Centauri campus, which was named after the star system closest to Earth, is located near Zagreb’s Sveta Klara and Remetinec neighborhoods. In September 2017, the company opened its first high-tech campus, named Pangea, built on 17,000 square meters of land in Vodnjan, Croatia. It comprises a central building with offices and conference spaces (5,600 square meters), accommodation units for employees and partners, outdoor sports courts, parking area, and a Mediterranean park. The central building also has a fitness center, squash court, a restaurant for employees, and an education center for training and onboarding programs.


See also

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Cloud communications Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. C ...
*
Text messaging Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile devices, desktops/laptops, or another type of compatible comput ...
*
GSMA The GSM Association (commonly referred to as 'the GSMA' or ''Global System for Mobile Communications'', originally ''Groupe Spécial Mobile'') is an industry organisation that represents the interests of mobile network operators worldwide. More ...
*
SMS Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text ...
*
Telecommunication Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...


References


External links

* {{Official website, http://www.infobip.com Mobile telecommunication services Mobile technology Software companies of Croatia Technology companies established in 2006 Croatian brands Croatian companies established in 2006 Software companies established in 2010 Economy of Pula