Amelia, formerly known as IPsoft, is an American

technology company A technology company (or tech company) is an electronics-based technological company, including, for example, business relating to digital electronics, software, and internet-related services, such as e-commerce services. Details According to ''Fo ...

. It primarily focuses on

artificial intelligence Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by animals and humans. Example tasks in which this is done include speech re ...

and

cognitive Cognition refers to "the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses". It encompasses all aspects of intellectual functions and processes such as: perception, attention, thought, ...

and autonomic products for business. Its main products are Amelia, a conversational AI platform, and Amelia HyperAutomation Platform (formerly 1Desk), an autonomic framework for IT operations. The company is headquartered in

New York City New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...

and has offices in 13 countries.

History

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at

New York University New York University (NYU) is a private research university in New York City. Chartered in 1831 by the New York State Legislature, NYU was founded by a group of New Yorkers led by then-Secretary of the Treasury Albert Gallatin. In 1832, the ...

at the

Courant Institute of Mathematical Sciences The Courant Institute of Mathematical Sciences (commonly known as Courant or CIMS) is the mathematics research school of New York University (NYU), and is among the most prestigious mathematics schools and mathematical sciences research cente ...

. The company rebranded to Amelia in October, 2020.

Products

Amelia

Amelia is an AI-based digital assistant. The underlying technology is text-based, with

text-to-speech Speech synthesis is the artificial production of human speech. A computer system used for this purpose is called a speech synthesizer, and can be implemented in software or hardware products. A text-to-speech (TTS) system converts normal languag ...

capability. The avatar is based on Lauren Hayes, a professional model. Amelia was first released in 2014. Version 3.0 was released on June 1st, 2017. By 2018, Amelia had been deployed in some capacity for customer care by about 25 companies, including

SEB Group Skandinaviska Enskilda Banken AB (, abbreviated SEB, is a northern European financial services group headquartered in Stockholm, Sweden. In Sweden and the Baltic countries, SEB has a full financial service offering. In Denmark, Finland, Norway, ...

, and

Accenture Accenture plc is an Irish-American professional services company based in Dublin, specializing in information technology (IT) services and consulting. A ''Fortune'' Global 500 company, it reported revenues of $61.6 billion in 2022. Accentur ...

Amelia HyperAutomation Platform

Released in 2017, Amelia HyperAutomation Platform (formerly 1Desk) is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface. Amelia HyperAutomation Platform features an integration framework to connect with any existing platform with an open API. Its proprietary

Machine Learning Machine learning (ML) is a field of inquiry devoted to understanding and building methods that 'learn', that is, methods that leverage data to improve performance on some set of tasks. It is seen as a part of artificial intelligence. Machine ...

functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.

IPcenter

IPcenter, a predecessor of the Amelia HyperAutomation Platform, was an autonomic IT management platform that automated monitoring and remediation of network services. It was first released in 1999. IPcenter contains a library of more than 20,000 automations routines for network management, which are branded as "virtual engineers".

References

External links

* Software companies established in 1998 Technology companies established in 1998 Multinational companies headquartered in the United States Privately held companies based in New York City {{DEFAULTSORT:Amelia, an IPsoft Company