The office of the Housing Ombudsman is an executive
non-departmental public body
In the United Kingdom, non-departmental public body (NDPB) is a classification applied by the Cabinet Office, Treasury, the Scottish Government and the Northern Ireland Executive to public sector organisations that have a role in the process of n ...
of the
government of the United Kingdom
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, sponsored by the
Ministry of Housing, Communities and Local Government.
The Housing Ombudsman Service looks at complaints about registered providers of
social housing, for example
housing association
In Ireland and the United Kingdom, housing associations are private, Non-profit organization, non-profit making organisations that provide low-cost "Public housing in the United Kingdom, social housing" for people in need of a home. Any budge ...
s, and other landlords, managers and agents. The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils.
In June 2018, the
All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent
UK ombudsman schemes to cover private house-builders. It recommended a single entry point for ombudsman services spanning the entire residential sector, which would cover the conduct of estate agents (covered by The Property Ombudsman) through to social housing. Within this overarching service, there would be either a number of specialist ombudsmen or specialist divisions – one of which would cover new homes.
References
External links
* https://www.gov.uk/government/organisations/housing-ombudsman
* http://www.housing-ombudsman.org.uk/
Non-departmental public bodies of the United Kingdom government
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