HTC Global Services, established in 1990 and headquartered in

Troy, Michigan Troy is a city in Oakland County, Michigan, United States. Its population was 87,294 at the 2020 U.S. census, making Troy the most populous city in the county and the 13th most-populous municipality in the state. Troy is a northern suburb of Me ...

is a provider of information technology and business process services.

History

HTC Global Services Inc., was founded in 1990 by Indian entrepreneur, Madhava Reddy, as a

Michigan Michigan () is a U.S. state, state in the Great Lakes region, Great Lakes region of the Upper Midwest, upper Midwestern United States. With a population of nearly 10.12 million and an area of nearly , Michigan is the List of U.S. states and ...

, USA based privately owned

information technology Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of Data (computing), data . and information. IT forms part of information and communications technology (ICT). An information te ...

and business process outsourcing services company and currently has centers in

Chennai Chennai (, ), formerly known as Madras ( the official name until 1996), is the capital city of Tamil Nadu, the southernmost Indian state. The largest city of the state in area and population, Chennai is located on the Coromandel Coast of th ...

Hyderabad Hyderabad ( ; , ) is the capital and largest city of the Indian state of Telangana and the ''de jure'' capital of Andhra Pradesh. It occupies on the Deccan Plateau along the banks of the Musi River, in the northern part of Southern India ...

and Bengaluru in

India India, officially the Republic of India (Hindi: ), is a country in South Asia. It is the seventh-largest country by area, the second-most populous country, and the most populous democracy in the world. Bounded by the Indian Ocean on the so ...

. Madhava Reddy is the President and CEO of the company. Currently the company has 11,000 employees globally including from Ciber and CareTech, which it has acquired in 2017 and 2014 respectively. In 2018,the company had invested ₹100 crore (100million

Indian rupee The Indian rupee ( symbol: ₹; code: INR) is the official currency in the republic of India. The rupee is subdivided into 100 ''paise'' (singular: ''paisa''), though as of 2022, coins of denomination of 1 rupee are the lowest value in use w ...

s) in a 4,500-seat development center located in Vandalur, to the south of

which will support the company's IT operations and business process outsourcing growth. In India it has centers in

and

with other places of operations being

(US),

Singapore Singapore (), officially the Republic of Singapore, is a sovereign island country and city-state in maritime Southeast Asia. It lies about one degree of latitude () north of the equator, off the southern tip of the Malay Peninsula, bor ...

, Australia,

Middle-East The Middle East ( ar, الشرق الأوسط, ISO 233: ) is a geopolitical region commonly encompassing Arabian Peninsula, Arabia (including the Arabian Peninsula and Bahrain), Anatolia, Asia Minor (Asian part of Turkey except Hatay Pro ...

and

Malaysia Malaysia ( ; ) is a country in Southeast Asia. The federation, federal constitutional monarchy consists of States and federal territories of Malaysia, thirteen states and three federal territories, separated by the South China Sea into two r ...

Acquisitions

In 2014, the company acquired CareTech Solutions, a US based Healthcare IT services provider. CareTech now operates as a wholly owned subsidiary of HTC and provides IT services primarily to the Healthcare providers in

USA The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territori ...

. In May 2017, HTC Global Services acquired

Ciber Ciber Global, now a part of HTC Global Services, is a global information technology consulting In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consult ...

which is a global information technology consulting, services and outsourcing company for 93 million US dollars, headquartered in Greenwood Village, Colorado, US. In 2021, HTC Global Services unified its subsidiaries CareTech and Ciber under one company name, HTC Global Services.

Services

The company deals in application services, application maintenance and support services, mobile applications,

Artificial Intelligence Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by animals and humans. Example tasks in which this is done include speech r ...

digital transformation Digital transformation is the adoption of digital technology by an organization to digitize non-digital products, services or operations. The goal for its implementation is to increase value through innovation, invention, customer experience or e ...

, data management and analytics, and ERP, EGrAMS, HTC CMS. HTC also deals in content digitization, eBook conversion, and

back office A back office in most corporations is where work that supports ''front office'' work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and client ...

services. In 2022, HTC partnered with Guidewire as a Consulting Select partner for the Americas to help insurers adapt to a rapidly changing industry. In 2021, HTC partnered with Informatica as its value-added distributor for the India market to accelerate digital transformation through cloud adoption. In September 2018, company had inked a pact with Automation Anywhere, a developer of robotic process automation software based in

California California is a state in the Western United States, located along the Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the most populous U.S. state and the 3rd largest by area. It is also the m ...

, to further boost HTC's RPA (robotic process automation) services, by building BOT-based industry-specific solutions with cognitive abilities. It had developed software service offers and product developments for sectors in the field of analytics, mobility, infrastructure services and emerging technologies and its global clients include

JP Morgan JPMorgan Chase & Co. is an American Multinational corporation, multinational Investment banking, investment bank and financial services holding company headquartered in City of New York, New York City and Delaware General Corporation Law, inco ...

Canon Canon or Canons may refer to: Arts and entertainment * Canon (fiction), the conceptual material accepted as official in a fictional universe by its fan base * Literary canon, an accepted body of works considered as high culture ** Western ca ...

Reserve Bank of India The Reserve Bank of India, chiefly known as RBI, is India's central bank and regulatory body responsible for regulation of the Indian banking system. It is under the ownership of Ministry of Finance, Government of India. It is responsible f ...

Bank of America The Bank of America Corporation (often abbreviated BofA or BoA) is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina. The bank ...

, MRF and Electronics Corporation of Tamil Nadu.

Products

The company offers grant management software that automates the grant management process. HTC has installed Enterprise Grants Management System (EGrAMS) for various states and state agencies in USA. HTC also provide
CMS
platform designed for healthcare organizations and web-based and hosted hardware solution
iDoc™
for content management. HTC is a Tier 2 investment partner of Kuali Foundation to develop and deliver next-generation library management system for various universities.

Awards and recognition

# In 2021, HTC was profiled in the Novarica Market Navigator™ IT Services Providers for Insurers 2021 as one of the major IT services providers to North American insurers # In 2019, HTC's EGrAMS was recognized in the 2019 Gartner Market Guide for U.S. State and Local Grant Management Solutions # In 2018, HTC was listed in CRN's 2018 Solution Provider 500, the list of top solution providers in North America, ranked by revenue # In 2017, HTC was listed in CRN's 2017 Solution Provider 500, the list of top solution providers in North America, ranked by revenue # In 2015, HTC awarded the Salute to Diversity Award by the Corp! magazine in 2015 # In 2011 HTC was listed in the 2011 Global Services 100: Defining Leadership in Global IT and Business Process Outsourcing (GS100: 2011 Global Services Compendium) # In 2010, HTC was listed in the Crain's List: Private 200 in 2010 (Crain’s Detroit Business) # HTC was listed as a 5-Time Honorees in the Inc. 500 Hall of Fame

References