Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with

Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washin ...

customer service employees over the

Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...

. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list: *

Windows Windows is a group of several proprietary graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for ser ...

Office An office is a space where an organization's employees perform administrative work in order to support and realize objects and goals of the organization. The word "office" may also denote a position within an organization with specific du ...

Xbox Xbox is a video gaming brand created and owned by Microsoft. The brand consists of five video game consoles, as well as applications (games), streaming services, an online service by the name of Xbox network, and the development arm by the ...

*Office for Mac,

iOS iOS (formerly iPhone OS) is a mobile operating system created and developed by Apple Inc. exclusively for its hardware. It is the operating system that powers many of the company's mobile devices, including the iPhone; the term also include ...

, or Android *

Skype Skype () is a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for VoIP-based videotelephony, videoconferencing and voice calls. It also has instant messaging, file transfer, deb ...

OneDrive Microsoft OneDrive (formerly SkyDrive) is a file hosting service operated by Microsoft. First launched in August 2007, it enables registered users to share and synchronize their files. OneDrive also works as the storage backend of the web vers ...

Microsoft Store Microsoft Store (formerly known as Windows Store) is a digital distribution platform operated by Microsoft. It started as an app store for Windows 8 and Windows Server 2012 as the primary means of distributing Universal Windows Platform app ...

Excel ExCeL London (an abbreviation for Exhibition Centre London) is an exhibition centre, international convention centre and former hospital in the Custom House area of Newham, East London. It is situated on a site on the northern quay of the ...

PowerPoint Microsoft PowerPoint is a presentation program, created by Robert Gaskins and Dennis Austin at a software company named Forethought, Inc. It was released on April 20, 1987, initially for Macintosh computers only. Microsoft acquired PowerPo ...

Word A word is a basic element of language that carries an objective or practical meaning, can be used on its own, and is uninterruptible. Despite the fact that language speakers often have an intuitive grasp of what a word is, there is no conse ...

Outlook Outlook or The Outlook may refer to: Computing * Microsoft Outlook, an e-mail and personal information management software product from Microsoft * Outlook.com, a web mail service from Microsoft * Outlook on the web, a suite of web applications ...

* OneNote * Azure *

Band Band or BAND may refer to: Places *Bánd, a village in Hungary *Band, Iran, a village in Urmia County, West Azerbaijan Province, Iran * Band, Mureș, a commune in Romania *Band-e Majid Khan, a village in Bukan County, West Azerbaijan Province, I ...

Microsoft Rewards Microsoft Bing (commonly known as Bing) is a web search engine owned and operated by Microsoft. The service has its origins in Microsoft's previous search engines: MSN Search, Windows Live Search and later Live Search. Bing provides a variety ...

*Business, IT & developer * Dynamics *

Edge Edge or EDGE may refer to: Technology Computing * Edge computing, a network load-balancing system * Edge device, an entry point to a computer network * Adobe Edge, a graphical development application * Microsoft Edge, a web browser developed ...

Exchange server Microsoft Exchange Server is a mail server and calendaring server developed by Microsoft. It runs exclusively on Windows Server operating systems. The first version was called Exchange Server 4.0, to position it as the successor to the related ...

HealthVault Microsoft HealthVault (2007–2019) was a web-based personal health record created by Microsoft, in October 2007, to store and maintain health and fitness information. This website was for use by both individuals and healthcare professionals, and ...

HoloLens Microsoft HoloLens is an augmented reality (AR)/ mixed reality (MR) headset developed and manufactured by Microsoft. HoloLens runs the Windows Mixed Reality platform under the Windows 10 operating system. Some of the positional tracking tech ...

Internet Explorer Internet Explorer (formerly Microsoft Internet Explorer and Windows Internet Explorer, commonly abbreviated IE or MSIE) is a series of graphical web browsers developed by Microsoft which was used in the Windows line of operating systems ( ...

* Minecraft Education *Mobile Devices *Mouse, keyboard *

MSDN Microsoft Developer Network (MSDN) was the division of Microsoft responsible for managing the firm's relationship with developers and testers, such as hardware developers interested in the operating system (OS), and software developers developing ...

Subscriptions *

MSN MSN (meaning Microsoft Network) is a web portal and related collection of Internet services and apps for Windows and mobile devices, provided by Microsoft and launched on August 24, 1995, alongside the release of Windows 95. The Microsoft Net ...

* Outlook.com * SharePoint server * SQL Server *

Surface A surface, as the term is most generally used, is the outermost or uppermost layer of a physical object or space. It is the portion or region of the object that can first be perceived by an observer using the senses of sight and touch, and is ...

* Visio *

Visual Studio Visual Studio is an integrated development environment (IDE) from Microsoft. It is used to develop computer programs including websites, web apps, web services and mobile apps. Visual Studio uses Microsoft software development platforms such ...

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by

instant message Instant messaging (IM) technology is a type of online chat allowing real-time text transmission over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and trigge ...

. Like Quick Assist, Get Help is updated through

Windows Update Windows Update is a Microsoft service for the Windows 9x and Windows NT families of operating system, which automates downloading and installing Microsoft Windows software updates over the Internet. The service delivers software updates for Wind ...

, not

, even though Get Help is built from the

Universal Windows Platform Universal Windows Platform (UWP) is a computing platform created by Microsoft and first introduced in Windows 10. The purpose of this platform is to help develop universal apps that run on Windows 10, Windows 10 Mobile (discontinued), Windo ...

References

Windows software {{Windows-stub

See also

References