{{Infobox company , name = Fluency Voice Technology , logo = Fluency logo.png , type = Privately held , company_slogan = , foundation = 1998 , location_city =

London London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a majo ...

and

Philadelphia Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Sinc ...

, location_country = UK and US , industry = Enterprise Speech Technology,

Call Center A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

automation , key_people = Philip Padfield, CEO , products = On Premises Speech Applications, Hosted Speech Solutions , homepage
www.fluencyvoice.com
Fluency Voice Technology was a company that developed and sold packaged

speech recognition Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the m ...

solutions for use in

call centers A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

. Fluency's Speech Recognition solutions are used by call centers worldwide to improve customer service and significantly reduce costs and are available on-premises and hosted.

History

1998 – Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This R&D operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the

VXML VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service ...

standard.
2001 – Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency's VoiceRunner.
2002 to 2004 – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.
2003 – Fluency expanded into the USA. Fluency also acquires

Vocalis The thyroarytenoid muscle is a broad, thin muscle that forms the body of the vocal fold and that supports the wall of the ventricle and its appendix. It functions to shorten the vocal folds. Structure It arises in front from the lower half of the ...

of Cambridge, UK in August 2003.
2004 – Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global

OEM An original equipment manufacturer (OEM) is generally perceived as a company that produces non-aftermarket parts and equipment that may be marketed by another manufacturer. It is a common industry term recognized and used by many professional or ...

partnership with

Avaya Avaya Holdings Corp., often shortened to Avaya (), is an American multinational technology company headquartered in Durham, North Carolina, that provides cloud communications and workstream collaboration services. The company's platform includ ...

, and the acquisition of SRC Telecom.
2008 – Fluency is acquired by Syntellect Ltd

Customers

Call Centers around the world use Fluency to improve service and reduce costs. They include

Travelodge Travelodge (formerly TraveLodge) refers to several hotel chains around the world. Current operations include: the United States, Canada, the United Kingdom, Spain, Ireland, New Zealand, Australia and several countries in Asia. However, many of t ...

, Standard Life Bank,

Sutton and East Surrey Water Sutton (''south settlement'' or ''south town'' in Old English) may refer to: Places United Kingdom England In alphabetical order by county: * Sutton, Bedfordshire * Sutton, Berkshire, a List of United Kingdom locations: Stu-Sz#Su, location * S ...

Pizza Hut Pizza Hut is an American multinational restaurant chain and international franchise founded in 1958 in Wichita, Kansas by Dan and Frank Carney. They serve their signature pan pizza and other dishes including pasta, breadsticks and dessert at d ...

, CWT,

Barclays Barclays () is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services. Barclays traces ...

, Powergen, First Choice,

OutRight Outright was an accounting and bookkeeping application that assists small businesses and sole proprietors with managing their business's income and expenses. It also provided them with a means to organize and categorize expenses for filing a ...

, J D Williams, Capital Blue Cross,

Chelsea Building Society Chelsea Building Society is a trading name of Yorkshire Building Society based in Bradford, West Yorkshire. Chelsea merged with the Yorkshire in 2010, at which point Chelsea was the fourth largest building society in the United Kingdom, with as ...

EDF EDF may refer to: Organisations * Eclaireurs de France, a French Scouting association * Education for Development Foundation, a Thai charity * Électricité de France, a French energy company ** EDF Energy, their British subsidiary ** EDF Luminus, ...

, bss, TV Licensing and Capita Software Services. Speech recognition Companies established in 1998