Flame-war

Flaming or roasting is the act of posting insults, often including profanity or other offensive language, on the internet. This term should not be confused with the term trolling, which is the act of someone going online, or in person, and causing discord. Flaming emerged from the anonymity that Internet forums provide cover for users to act more aggressively. Anonymity can lead to disinhibition, which results in the swearing, offensive, and hostile language characteristic of flaming. Lack of social cues, less accountability of face-to-face communications, textual mediation and deindividualization are also likely factors. Deliberate flaming is carried out by individuals known as flamers, which are specifically motivated to incite flaming. These users specialize in flaming and target specific aspects of a controversial conversation

While these behaviors may be typical or expected in certain types of forums, they can have dramatic, adverse effects in others. Flame wars can have a lasting impact on some internet communities where even once a flame war has concluded a division or even dissolution may occur.

The pleasant commentaries within a chat room or message board can be limited by a "war of words" fight or "flaming" with the intent to seek out a negative reaction from the reader. Humphreys defines flaming as "the use of hostile language online, including swearing, insults and otherwise offensive language"etc. Flaming by perpetrators within the online community is commonly received by messaging through text and rarely by face to face or video communication. By basing their conversations on text and not taking full accountability as the "flamer", they have a reduced self-awareness of others feelings, emotions and reactions based on the comments that they provide within the virtual community. The reader now has the perception that this "flamer" is difficult, rude and possibly a bully. The flamer may have limited social cues, emotional intelligence to adapt to others reactions and lack of awareness of how they are being perceived. Their personal social norms, may be considered disrespectful to the reader that has different social norms, education and experience with what is and is not appropriate within virtual communities.

The individuals that create an environment of flaming and hostility, lead the readers to disengage with the offender and may potentially leave the message board and chat room. The continual use of flaming within the online community can create a disruptive and negative experience for those involved and can lead to limited involvement and engagement within the original chat room and program.

Purpose

Social researchers have investigated flaming, coming up with several different theories about the phenomenon. These include deindividuation and reduced awareness of other people's feelings (online disinhibition effect), conformance to perceived norms, miscommunication caused by the lack of social cues available in face-to-face communication, and anti-normative behavior.

Jacob Borders, in discussing participants' internal modeling of a discussion, says:

Mental models are fuzzy, incomplete, and imprecisely stated. Furthermore, within a single individual, mental models change with time, even during the flow of a single conversation. The human mind assembles a few relationships to fit the context of a discussion. As debate shifts, so do the mental models. Even when only a single topic is being discussed, each participant in a conversation employs a different mental model to interpret the subject. Fundamental assumptions differ but are never brought into the open. Goals are different but left unstated. It is little wonder that compromise takes so long. And even when consensus is reached, the underlying assumptions may be fallacies that lead to laws and programs that fail. The human mind is not adapted to understanding correctly the consequences implied by a mental model. A mental model may be correct in structure and assumptions but, even so, the human mind—either individually or as a group consensus—is apt to draw the wrong implications for the future.

Thus, online conversations often involve a variety of assumptions and motives unique to each individual user. Without social context, users are often helpless to know the intentions of their counterparts. In addition to the problems of conflicting mental models often present in online discussions, the inherent lack of face-to-face communication online can encourage hostility. Professor Norman Johnson, commenting on the propensity of Internet posters to flame one another, states:

The literature suggests that, compared to face-to-face, the increased incidence of flaming when using computer-mediated communication is due to reductions in the transfer of social cues, which decrease individuals' concern for social evaluation and fear of social sanctions or reprisals. When social identity and ingroup status are salient, computer mediation can decrease flaming because individuals focus their attention on the social context (and associated norms) rather than themselves.

A lack of social context creates an element of anonymity, which allows users to feel insulated from the forms of punishment they might receive in a more conventional setting. Johnson identifies several precursors to flaming between users, whom he refers to as "negotiation partners," since Internet communication typically involves back-and-forth interactions similar to a negotiation. Flaming incidents usually arise in response to a perception of one or more negotiation partners being unfair. Perceived unfairness can include a lack of consideration for an individual's vested interests, unfavorable treatment (especially when the flamer has been considerate of other users), and misunderstandings aggravated by the inability to convey subtle indicators like non-verbal cues and facial expressions.

Factors

There are multiple factors that play into why people would get involved with flaming. For instance, there is the anonymity factor and that people can use different means to have their identity hidden. Through the hiding of one's identity people can build a new persona and act in a way that they normally would not when they have their identity known. Another factor in flaming is proactive aggression "which is initiated without perceived threat or provocation" and those who are recipients of flaming may counter with flaming of their own and utilize reactive aggression. Another factor that goes into flaming are the different communication variables. For instance, offline communications networks can impact the way people act online and can lead them to engage in flaming. Finally, there is the factor of verbal aggression and how people who engage in verbal aggression will use those tactics when they engage in flaming online.

Flaming can range from subtle to extremely aggressive in online behaviors, such as derogatory images, certain emojis used in combination, and even the use of capital letters. These things can show a pattern of behavior used to convey certain emotions online. Victims should do their best to avoid fighting back in an attempt to prevent a war of words. Flaming extends past social media interactions. Flaming can also take place through emails, and it may not matter so much whether someone calls an email a "flame", is based on whether she or he considers an email to be hostile, aggressive, insulting, or offensive. What matters is how the person receives the interaction. So much is lost in translation when communicating online versus in person, that it is hard to distinguish someone's intent.Anna K. Turnage, Email Flaming Behaviors and Organizational Conflict, Journal of Computer-Mediated Communication, Volume 13, Issue 1, 1 October 2007, Pages 43–59, https://doi.org/10.1111/j.1083-6101.2007.00385.x

History

Evidence of debates which resulted in insults being exchanged quickly back and forth between two parties can be found throughout history. Arguments over the ratification of the United States Constitution were often socially and emotionally heated and intense, with many attacking one another through local newspapers. Such interactions have always been part of literary criticism. For example, Ralph Waldo Emerson's contempt for Jane Austen's works often extended to the author herself, with Emerson describing her as "without genius, wit, or knowledge of the world". In turn, Thomas Carlyle called Emerson a "hoary-headed toothless baboon"

In the modern era, "flaming" was used at East Coast engineering schools in the United States as a present participle in a crude expression to describe an irascible individual and by extension to such individuals on the earliest Internet chat rooms and message boards. Internet flaming was mostly observed in Usenet newsgroups although it was known to occur in the WWIVnet

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