Exetel is an Australian

ISP An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise private ...

which provides

ADSL Asymmetric digital subscriber line (ADSL) is a type of digital subscriber line (DSL) technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. ...

web hosting A web hosting service is a type of Internet hosting service that hosts websites for clients, i.e. it offers the facilities required for them to create and maintain a site and makes it accessible on the World Wide Web. Companies providing web h ...

VoIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...

, and other internet services to customers across Australia. Exetel's headquarters are in offices in

Sydney Sydney ( ) is the capital city of the state of New South Wales, and the most populous city in both Australia and Oceania. Located on Australia's east coast, the metropolis surrounds Sydney Harbour and extends about towards the Blue Mountain ...

, and its switching centres are distributed in capital city secure data centre facilities around mainland Australia. Exetel resells products from

NBN Co NBN Co Limited, known as simply nbn, is a publicly owned corporation of the Australian Government, tasked to design, build and operate Australia's National Broadband Network as the nation's wholesale broadband provider. The corporation reports ...

Telstra Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 ...

Optus Singtel Optus Pty Limited (commonly referred to as Optus) is an Australian Telecommunications in Australia, telecommunications company headquartered in Macquarie Park, New South Wales, Australia. It is a wholly owned subsidiary of Singapore, Si ...

and AAPT. Many of the larger Australian ISPs have chosen to deploy their own infrastructure (including wireless) in order to provide faster and less expensive services than Telstra offers. Exetel does not deploy its own infrastructure outside of its own switching centres. Instead, it is a wholesale customer of Tier 1 wholesale telco providers who provide IP Transit, Inter-capital Transmission and various Residential and Business Grade Access Network products that Exetel integrate and manage for its customers.

History

Exetel began operating in the early 1990s as a technology consulting company, providing technical and management consulting services until December 2003. At that time the Exetel administration decided to become a service provider of data and telephone communications services. It began offering ADSL1 services in mid-February 2004, SHDSL corporate services in April 2004 and wireless broadband through

Unwired Unwired Australia Pty Ltd was an Australian company dedicated to fixed wireless telecommunications network offering carrier grade Internet services. They provided coverage in Melbourne and Sydney. Unwired had 52,320 customers and 97 employe ...

in June 2004. Towards the end of 2004 Exetel added wire line telephony services using the

Verizon Verizon Communications Inc., commonly known as Verizon, is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is headquartered at 1095 Avenue of the Americas in ...

network and mobile services using the

Vodafone Vodafone Group Public limited company, plc () is a British Multinational corporation, multinational Telephone company, telecommunications company. Its registered office and Headquarters, global headquarters are in Newbury, Berkshire, England. It ...

network. Exetel activated its own VoIP switches in March 2006 and began offering ADSL2+ services on 20 July 2006. Exetel has

PoPs Pops may refer to: Name or nickname * Pops, an informal term of address for a father or elder * Pops (nickname), a list of people * Pops (Muppet), a Muppets character * Pops (Johnny Bravo), a character from the Cartoon Network animated television ...

New South Wales ) , nickname = , image_map = New South Wales in Australia.svg , map_caption = Location of New South Wales in AustraliaCoordinates: , subdivision_type = Country , subdivision_name = Australia , established_title = Before federation , es ...

Victoria Victoria most commonly refers to: * Victoria (Australia), a state of the Commonwealth of Australia * Victoria, British Columbia, provincial capital of British Columbia, Canada * Victoria (mythology), Roman goddess of Victory * Victoria, Seychelle ...

Queensland ) , nickname = Sunshine State , image_map = Queensland in Australia.svg , map_caption = Location of Queensland in Australia , subdivision_type = Country , subdivision_name = Australia , established_title = Before federation , established_ ...

South Australia South Australia (commonly abbreviated as SA) is a state in the southern central part of Australia. It covers some of the most arid parts of the country. With a total land area of , it is the fourth-largest of Australia's states and territories ...

Western Australia Western Australia (commonly abbreviated as WA) is a state of Australia occupying the western percent of the land area of Australia excluding external territories. It is bounded by the Indian Ocean to the north and west, the Southern Ocean to th ...

Australian Capital Territory The Australian Capital Territory (commonly abbreviated as ACT), known as the Federal Capital Territory (FCT) until 1938, is a landlocked federal territory of Australia containing the national capital Canberra and some surrounding townships. ...

and

Auckland Auckland (pronounced ) ( mi, Tāmaki Makaurau) is a large metropolitan city in the North Island of New Zealand. The List of New Zealand urban areas by population, most populous urban area in the country and the List of cities in Oceania by po ...

. On 18 November 2007 Exetel was included in the

Deloitte Deloitte Touche Tohmatsu Limited (), commonly referred to as Deloitte, is an international professional services network headquartered in London, England. Deloitte is the largest professional services network by revenue and number of profession ...

's Rising Star listings as one of the fastest growing 50 Australian technology companies with a cumulative growth of 159% in that two-year period. In June 2021, Superloop acquired Exetel for $110 million in cash and shares.

Services

Exetel offers the following internet related services: * NBN using all access technologies except Satellite *Mobile Voice Services *Mobile Broadband Services *Home Wireless Broadband Services *

ADSL2+ G.992.5 (also referred to as ADSL2+, G.dmt.bis+, and G.adslplus) is an ITU-T standard for asymmetric digital subscriber line (ADSL) broadband Internet access. The standard has a maximum theoretical downstream sync speed of 24 megabits per second ...

Wireless Ethernet Wi-Fi () is a family of wireless network protocols, based on the IEEE 802.11 family of standards, which are commonly used for local area networking of devices and Internet access, allowing nearby digital devices to exchange data by radio wave ...

* Mid-Band Ethernet/Ethernet over Copper * Ethernet over Fibre * Residential and business web hosting *

* POTS telephony

Bandwidth management

Exetel has over 300Gbit/s of bandwidth linking its customers to Exetel and over 300Gbit/s+ of bandwidth linking Exetel to national and international internet networks. Multiple 10Gbit connections to numerous peering networks are used to ensure maximum content availability and network adjacency. Since it began operating, Exetel has implemented various practices to provide the maximum levels of on-net content to ensure the best possible end-user experience including Google, Akamai and Netflix caches.

Uncounted/off-peak period

When it began operating Exetel took the unusual step of providing users with significant "free" data in an attempt to manage its bandwidth more effectively. It actively encourages users to carry out their heavy downloads during what is currently called either the "uncounted" or "off-peak" period. Times and allowances during this period have also varied since the policy was first implemented in February 2004. As of 21 July 2009 the off-peak period extends from midnight to midday

AEST Australia uses three main time zones: Australian Western Standard Time (AWST; UTC+08:00), Australian Central Standard Time (ACST; UTC+09:30), and Australian Eastern Standard Time (AEST; UTC+10:00). Time is regulated by the individual state gov ...

and the allowance within this period is 60GB per month. (refer plan table pages) This period and its allowance is available to all residential

and

customers, except those on bundled ADSL plans or zero quota ADSL2+ plans. Despite there being a defined limit in the uncounted/off-peak period, Exetel does not actively prevent customers from downloading beyond that limit. While it used to discourage such action by placing users who exceed the limit in any month into separate bandwidth pools for the remainder of the month it, as of 1 February 2008, began applying excess charges to any downloads beyond the off-peak limit. , there are new terms for broadband, NBN and mobile that include various data limits including free/unlimited data options.

References

External links

* {{Internet service providers of Australia Companies based in Sydney Internet service providers of Australia Privately held companies of Australia Telecommunications companies established in 2001 2001 establishments in Australia