Marriott International, Inc. is an American
multinational company that operates, franchises, and licenses
lodging
Lodging refers to the use of a short-term dwelling, usually by renting the living space or sometimes through some other arrangement. People who travel and stay away from home for more than a day need lodging for sleep, rest, food, safety, shel ...
including
hotel
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a ref ...
, residential, and
timeshare
A timeshare (sometimes called vacation ownership) is a property with a divided form of ownership or use rights. These properties are typically resort condominium units, in which multiple parties hold rights to use the property, and each owner ...
properties.
[ It is headquartered in ]Bethesda, Maryland
Bethesda () is an unincorporated, census-designated place in southern Montgomery County, Maryland. It is located just northwest of Washington, D.C. It takes its name from a local church, the Bethesda Meeting House (1820, rebuilt 1849), which in ...
. The company was founded by J. Willard Marriott
John Willard Marriott, Sr. (September 17, 1900 – August 13, 1985) was an American entrepreneur and businessman. He was the founder of the Marriott Corporation (which became Marriott International in 1993), the parent company of the world's l ...
and his wife Alice Marriott
Alice Sheets Marriott (October 19, 1907 – April 17, 2000) was an American entrepreneur and philanthropist. She was married to J. Willard Marriott, founder of the hospitality company Marriott Corp.
Early life and career
Marriott was born in ...
.
Profile
Marriott is the largest hotel chain in the world by the number of available rooms. It has 30 brands with 8,000 properties containing 1,423,044 rooms in 131 countries and territories. Of these 8,000 properties, 2,149 are operated by Marriott, and 5,493 are operated by others pursuant to franchise agreement A franchise agreement is a legal, binding contract between a franchisor and franchisee. In the United States franchise agreements are enforced at the State level.
Prior to a franchisee signing a contract, the US Federal Trade Commission regulates ...
s. The company also operates 20 hotel reservation centers.
Marriott International, Inc. was formed in 1993 when Marriott Corporation
Marriott Corporation was a hospitality company that operated from 1927 until 1993, founded by J. Willard Marriott and Frank J. Kimball as Hot Shoppes, Inc. In 1957, Marriott Corporation opened its first hotel in Arlington County, Virginia, Ar ...
split into two companies: Marriott International, Inc., which franchises and manages properties, and Host Marriott Corporation (now Host Hotels & Resorts
Host Hotels & Resorts, Inc. is an American real estate investment trust that invests in hotels. As of February 19, 2021, the company owned 80 upscale hotels containing approximately 46,500 rooms in the United States, Brazil, and Canada.
History
I ...
), which owns properties.[
Since the founders were ]Mormon missionaries
Missionaries of the Church of Jesus Christ of Latter-day Saints (LDS Church)—widely known as Mormon missionaries—are volunteer representatives of the church who engage variously in proselytizing, church service, humanitarian aid, and commu ...
, copies of the ''Book of Mormon
The Book of Mormon is a religious text of the Latter Day Saint movement, which, according to Latter Day Saint theology, contains writings of ancient prophets who lived on the American continent from 600 BC to AD 421 and during an interlude date ...
'' are provided in hotel rooms in addition to the Bible
The Bible (from Koine Greek , , 'the books') is a collection of religious texts or scriptures that are held to be sacred in Christianity, Judaism, Samaritanism, and many other religions. The Bible is an anthologya compilation of texts of a ...
.
History
Founding and early years
Marriott Corporation was founded by John Willard Marriott in 1927 when he and his wife, Alice Marriott, opened a root beer
Root beer is a sweet North American soft drink traditionally made using the root bark of the sassafras tree ''Sassafras albidum'' or the vine of ''Smilax ornata'' (known as sarsaparilla, also used to make a soft drink, Sarsaparilla (soft drink ...
stand in Washington, D.C.
)
, image_skyline =
, image_caption = Clockwise from top left: the Washington Monument and Lincoln Memorial on the National Mall, United States Capitol, Logan Circle, Jefferson Memorial, White House, Adams Morgan, ...
After serving a Mormon mission in New England, Marriott traveled to Washington, D.C. where he experienced the humid summer weather of the city. Marriott was convinced that what residents of the city needed was a place to get a cool drink, and so after returning to Utah and graduating from The University of Utah, Marriott purchased the rights to franchise an A&W root beer stand in Columbia Heights. The first summer saw brisk business, but as cold weather approached they realized the seasonal nature of their business and received permission from A&W to start selling food. He named the restaurant Hot Shoppes and watched as it grew in popularity. Always looking for new ways to improve his company, he bought the vacant lot next to one of his Hot Shoppes, removed the curb, and began offering the first drive-in service on the East Coast. This move popularized the restaurants, and by 1932, the Marriott's owned 7 Hot Shoppes in the D.C. area. In 1953, Hot Shoppes, Inc. became a public company
A public company is a company whose ownership is organized via shares of stock which are intended to be freely traded on a stock exchange or in over-the-counter markets. A public (publicly traded) company can be listed on a stock exchange (l ...
via an initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investment ...
.
The company opened its first hotel, the Twin Bridges Motor Hotel
The Twin Bridges Motor Hotel, later known as the Twin Bridges Marriott was the first lodging facility operated by what would become Marriott International. It opened on about January 18, 1957, shortly before the second inauguration of President ...
, in Arlington, Virginia
Arlington County is a county in the Commonwealth of Virginia. The county is situated in Northern Virginia on the southwestern bank of the Potomac River directly across from the District of Columbia, of which it was once a part. The county is ...
, on January 16, 1957. It cost $9 per night, plus an extra $1 for every person that was in the car. Its second hotel, the Key Bridge Marriott in Rosslyn, Arlington, Virginia
Rosslyn ( ) is a heavily urbanized Unincorporated area (United States), unincorporated area in Northern Virginia located in the northeastern corner of Arlington County, Virginia, north of Arlington National Cemetery and directly across the Potoma ...
, was opened in 1959 and is Marriott International's longest continuously operating hotel.
Hot Shoppes, Inc. was renamed the Marriott Corporation in 1967.
In 1976, the company opened two theme parks named Marriott's Great America in California
California is a U.S. state, state in the Western United States, located along the West Coast of the United States, Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the List of states and territori ...
and in Illinois
Illinois ( ) is a U.S. state, state in the Midwestern United States, Midwestern United States. Its largest metropolitan areas include the Chicago metropolitan area, and the Metro East section, of Greater St. Louis. Other smaller metropolita ...
. Six Flags
Six Flags Entertainment Corporation is an American amusement park corporation, headquartered in Arlington, Texas. It has properties in Canada, Mexico, and the United States. Six Flags owns the most theme parks and waterparks combined of any amu ...
acquired the latter in 1984,["Bally's adds Great America to network"](_blank)
''Southern Illinoisan'', April 27, 1984. while Cedar Fair
Cedar Fair, L.P., formally Cedar Fair Entertainment Company, is a publicly traded master limited partnership headquartered at its Cedar Point amusement park in Sandusky, Ohio. The company owns and operates eleven amusement parks, nine included-w ...
has owned the California park since 2006.
Marriott International
Marriott International, Inc. was formed in 1993 when Marriott Corporation split into two companies: Marriott International, Inc., which franchises and manages properties, and Host Marriott Corporation (now Host Hotels & Resorts
Host Hotels & Resorts, Inc. is an American real estate investment trust that invests in hotels. As of February 19, 2021, the company owned 80 upscale hotels containing approximately 46,500 rooms in the United States, Brazil, and Canada.
History
I ...
), which owns properties.
In 1995, Marriott was the first hotel company to offer online reservations.
In April 1995, Marriott acquired a 49% interest in The Ritz-Carlton Hotel Company
The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addit ...
. Marriott believed that it could increase sales and profit margins for The Ritz-Carlton, a troubled chain with many properties either losing money or barely breaking even. The cost to Marriott was estimated to have been about $200million in cash and assumed debt. The next year, Marriott spent $331million to acquire The Ritz-Carlton, Atlanta, and buy a majority interest in two properties owned by William Johnson, a real estate developer who had purchased The Ritz-Carlton, Boston
Boston (), officially the City of Boston, is the state capital and most populous city of the Commonwealth of Massachusetts, as well as the cultural and financial center of the New England region of the United States. It is the 24th- mo ...
in 1983 and expanded his Ritz-Carlton holdings over the next twenty years. Ritz-Carlton expanded into the timeshare market. Ritz Carlton benefited from Marriott's reservation system and buying power. In 1998, Marriott acquired majority ownership of The Ritz-Carlton.
In 1997, the company acquired the Renaissance Hotels
Renaissance Hotels is a luxury hotel brand of Marriott International. It was founded in 1981 as Ramada Renaissance, an upscale brand of Ramada Inns. In 1989 the brand was relaunched as Renaissance Hotels. It was bought by Marriott in 1997. As o ...
and Ramada
Ramada is a large American multinational hotel chain owned by Wyndham Hotels and Resorts. As of December 31, 2018, it operates 811 hotels with 114,614 rooms across 63 countries under the Ramada brand.
Name
The ''Ramada'' name derives from t ...
brands from Chow Tai Fook
Chow Tai Fook group is a Hong Kong–based, privately-owned conglomerate with holdings in the jewellery, property development, hotel, department store, transportation, energy, telecommunications, port, casino, and other businesses. Despite the ...
Group and its associate company, New World Development
New World Development Company Limited (NWD), is a Hong Kong-based company focused on property developer in Hong Kong, property, hotels, infrastructure and services and department stores. It was established on 29 May 1970 by Cheng Yu-tung. The ...
. Marriott International also signed an agreement to manage hotels owned by New World Development.
In 2001, the Marriott World Trade Center
The Marriott World Trade Center was a 22-story, 825-room hotel at 3 World Trade Center within the World Trade Center complex in Manhattan, New York City. It opened in April 1981 as the Vista International Hotel and was the first major hotel t ...
was destroyed during the September 11 attacks
The September 11 attacks, commonly known as 9/11, were four coordinated suicide terrorist attacks carried out by al-Qaeda against the United States on Tuesday, September 11, 2001. That morning, nineteen terrorists hijacked four commercia ...
.
In 2003, the company completed the corporate spin-off
A corporate spin-off, also known as a spin-out, or starburst or hive-off, is a type of corporate action where a company "splits off" a section as a separate business or creates a second incarnation, even if the first is still active.
Characte ...
of its senior living properties (now part of Sunrise Senior Living
Sunrise Senior Living is an American operator of senior living communities. As of 2022, it operates over more than 270 assisted living facilities throughout the United States and Canada making it the sixth-largest senior living provider in the U.S ...
) and Marriott Distribution Services.
In 2004, the company sold its right to the Ramada
Ramada is a large American multinational hotel chain owned by Wyndham Hotels and Resorts. As of December 31, 2018, it operates 811 hotels with 114,614 rooms across 63 countries under the Ramada brand.
Name
The ''Ramada'' name derives from t ...
brand to Cendant
Cendant Corporation was an American provider of business and consumer services, primarily within the real estate and travel industries. In 2005 and 2006, it broke up and spun off or sold its constituent businesses. Although it was based in New Yo ...
, acquired in 1997.
In 2005, Marriott International and Marriott Vacation Club
Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. The brand comprises around 70 Marriott Vacation Club properties throughout the United States, Caribbean, Central America, Europe, and Asia. Marriott ...
International were two of the 53 entities that contributed the maximum of $250,000 to the Second inauguration of George W. Bush
The second inauguration of George W. Bush as the 43rd president of the United States took place on Thursday, January 20, 2005, at the West Front of the United States Capitol in Washington, D.C. This was the 55th inauguration and marked the be ...
.
On July 19, 2006, Marriott implemented a smoking ban
Smoking bans, or smoke-free laws, are public policies, including criminal laws and occupational safety and health regulations, that prohibit tobacco smoking in certain spaces. The spaces most commonly affected by smoking bans are indoor work ...
in all buildings it operated in the United States and Canada effective September 2006.
In 2007, Marriott became the first hotel chain to serve food that is completely free of trans fat
Trans fat, also called trans-unsaturated fatty acids, or trans fatty acids, is a type of unsaturated fat that naturally occurs in small amounts in meat and milk fat. It became widely produced as an unintentional byproduct in the industrial pro ...
s at all of its North American properties.
Hotels franchised or operated by the company were affected by the 2003 Marriott Hotel bombing
The 2003 Marriott Hotel bombing occurred on August 5, 2003 in Mega Kuningan, South Jakarta, Indonesia. A suicide bomber detonated a car bomb outside the lobby of the JW Marriott Hotel, killing 12 people and injuring 150. Those killed including ...
, the Islamabad Marriott Hotel bombing
The Islamabad Marriott Hotel bombing occurred on the night of 20 September 2008, when a dumper truck filled with explosives was detonated in front of the Marriott Hotel in the Pakistani capital Islamabad, killing at least 54 people, injuring ...
in 2008, and the 2009 Jakarta bombings
The 2009 Jakarta Bombings were a terrorist attack which took place in Jakarta, Indonesia on 17 July 2009. At around 07:47 until 07:57 WIB (00:47-00:57 UTC), the JW Marriott and Ritz-Carlton Hotels in Setiabudi, South Jakarta, were hit by separa ...
.
On November 11, 2010, Marriott announced plans to add over 600 hotel properties by 2015, primarily in emerging market
An emerging market (or an emerging country or an emerging economy) is a market that has some characteristics of a developed market, but does not fully meet its standards. This includes markets that may become developed markets in the future or were ...
s: India, where it planned to have 100 hotel properties, China, and Southeast Asia.
On January 21, 2011, Marriott said that adult movies would not be included in the entertainment offered at new hotels, which would use an Internet-based video on demand
Video on demand (VOD) is a media distribution system that allows users to access videos without a traditional video playback device and the constraints of a typical static broadcasting schedule. In the 20th century, broadcasting in the form of o ...
system.
Effective March 31, 2012, Bill Marriott assumed the role of executive chairman of the company and relinquished the role of chief executive officer to Arne Sorenson.
In 2011, Mitt Romney
Willard Mitt Romney (born March 12, 1947) is an American politician, businessman, and lawyer serving as the junior United States senator from Utah since January 2019, succeeding Orrin Hatch. He served as the 70th governor of Massachusetts f ...
received $260,390 in director's fees from Marriott International, despite the fact that he had already stepped down from the board of directors to run for President of the United States
The president of the United States (POTUS) is the head of state and head of government of the United States of America. The president directs the executive branch of the federal government and is the commander-in-chief of the United Stat ...
. His released 2010 tax returns showed earnings in 2010 of $113,881 in director's fees from Marriott. In February 2012, ''Bloomberg News
Bloomberg News (originally Bloomberg Business News) is an international news agency headquartered in New York City and a division of Bloomberg L.P. Content produced by Bloomberg News is disseminated through Bloomberg Terminals, Bloomberg Televi ...
'' reported on Romney's years overseeing tax matters for Marriott, which had included several "scams" (quoting John McCain
John Sidney McCain III (August 29, 1936 – August 25, 2018) was an American politician and United States Navy officer who served as a United States senator from Arizona from 1987 until his death in 2018. He previously served two terms ...
) and legal actions brought against Marriott, which Marriott lost in court, over its manipulations of the U.S. Tax Code.
In December 2012, Guinness World Records
''Guinness World Records'', known from its inception in 1955 until 1999 as ''The Guinness Book of Records'' and in previous United States editions as ''The Guinness Book of World Records'', is a reference book published annually, listing world ...
recognized the JW Marriott Marquis Dubai
The JW Marriott Marquis Dubai Hotel is the world's second tallest hotel, a 72-storey, twin-tower skyscraper complex in Dubai, United Arab Emirates. The AED1.8 billion complex features a 1,608-room hotel run by Marriott International.
Histor ...
, a five star hotel
Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experie ...
, as the tallest hotel in the world.
On October 3, 2014, the Federal Communications Commission
The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...
(FCC) fined Marriott $600,000 for unlawful use of a "containment" feature of a Wi-Fi monitoring system to deliberately interfere with client-owned networks in the convention space of its Gaylord Opryland Resort & Convention Center
Gaylord Opryland Resort & Convention Center, formerly known as Opryland Hotel, is a hotel and convention center located in Nashville, Tennessee. It is owned by Ryman Hospitality Properties (formerly known as Gaylord Entertainment Company), and o ...
in Nashville
Nashville is the capital city of the U.S. state of Tennessee and the seat of Davidson County. With a population of 689,447 at the 2020 U.S. census, Nashville is the most populous city in the state, 21st most-populous city in the U.S., and the ...
. The scheme disrupted operation of clients' mobile phone
A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive calls over a radio frequency link whil ...
hotspots via Wi-Fi deauthentication attack A Wi-Fi deauthentication attack is a type of denial-of-service attack that targets communication between a user and a Wi-Fi wireless access point.
Technical details
Unlike most radio jammers, deauthentication acts in a unique way. The IEEE 802.11 ...
s. Marriott International, Inc., the American Hotel and Lodging Association
The American Hotel and Lodging Association (formerly American Hotel and Motel Association, and before that American Hotel Association) is an industry trade group with thousands of members including hotel brands, owners, management companies, Real E ...
and Ryman Hospitality Properties responded by unsuccessfully petitioning the FCC to change the rules to allow them to continue jamming client-owned networks, a position which they were forced to abandon in early 2015 in response to backlash from clients, mainstream media, major technology companies, and mobile carriers. The incident drew unfavorable publicity to Marriott's practice of charging exorbitant fees for Wi-Fi
Wi-Fi () is a family of wireless network protocols, based on the IEEE 802.11 family of standards, which are commonly used for local area networking of devices and Internet access, allowing nearby digital devices to exchange data by radio wave ...
.
On April 1, 2015, Marriott acquired Canadian hotel chain Delta Hotels
Delta Hotels by Marriott is a four-star brand of hotels and resorts located primarily in North America.
Canadian institution Beginnings
In June 1962, William Pattison and his business partners opened the 68-room Delport Inn in Richmond, BC. Tha ...
, which operated 38 hotels at that time.
On November 16, 2015, Marriott announced the acquisition of Starwood
Starwood Hotels and Resorts Worldwide, Inc. was one of the largest companies that owned, operated, franchised and managed hotels, resorts, spas, residences, and vacation ownership properties. It was acquired by Marriott International in 2016.
...
for $13billion. A higher offer for Starwood at $14billion from a consortium led by China's Anbang Insurance Group
Anbang Insurance Group () was a Chinese holding company whose subsidiaries mainly deal with insurance, banking, and financial services based in Beijing. As of February 2017, the company had assets worth more than (US$301 billion). The ''Financi ...
was announced March 3, 2016. After Marriott raised its bid to $13.6billion on March 21, Starwood terminated the Anbang agreement and proceeded with the merger with Marriott. Following receipt of regulatory approvals, Marriott closed the merger with Starwood on September 23, 2016, creating the world's largest hotel company with over 5700 properties, 1.1million rooms, and a portfolio of 30 brands. The Starwood acquisition gave Marriott a larger non-US presence; approximately 75% of Starwood's revenues were from non-US markets.
On November 30, 2018, Marriott disclosed that the former Starwood brands had been subject to a data breach
A data breach is a security violation, in which sensitive, protected or confidential data is copied, transmitted, viewed, stolen or used by an individual unauthorized to do so. Other terms are unintentional information disclosure, data leak, info ...
. After the disclosure, Attorney General of New York
The attorney general of New York is the chief legal officer of the U.S. state of New York and head of the Department of Law of the state government. The office has been in existence in some form since 1626, under the Dutch colonial government o ...
Barbara Underwood
Barbara Dale Underwood (born August 16, 1944) is an American lawyer currently serving as the Solicitor General of New York. She was first appointed to the position in January 2007 by Andrew Cuomo, who was then serving as the state's Attorney Gen ...
announced an investigation into the data breach. The cyberattack
A cyberattack is any offensive maneuver that targets computer information systems, computer networks, infrastructures, or personal computer devices. An attacker is a person or process that attempts to access data, functions, or other restricted ...
was found to be a part of a Chinese intelligence-gathering effort that also hacked health insurers and the security clearance files of millions more Americans. The hackers are suspected of working on behalf of the Ministry of State Security, the country's Communist-controlled civilian spy agency. Initially, Marriott said that 500 million customers' personal information had been exposed. In January 2019, the company updated the number of guests affected to "less than 383 million" customers, and claimed many of the customer's payment cards had expired.
In December 2019, the company acquired Elegant Hotels, operator of 7 hotels in Barbados
Barbados is an island country in the Lesser Antilles of the West Indies, in the Caribbean region of the Americas, and the most easterly of the Caribbean Islands. It occupies an area of and has a population of about 287,000 (2019 estimate). ...
.
In February 2020, the company discovered a data breach that included the theft of contact information for 5.2 million customers.
In April 2020, during the COVID-19 pandemic
The COVID-19 pandemic, also known as the coronavirus pandemic, is an ongoing global pandemic of coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The novel virus was first identif ...
, the company instituted additional cleanliness standards, including requiring the use of electrostatic sprayers with disinfectant
A disinfectant is a chemical substance or compound used to inactivate or destroy microorganisms on inert surfaces. Disinfection does not necessarily kill all microorganisms, especially resistant bacterial spores; it is less effective than st ...
, adding disinfecting wipes in all hotel rooms, and removing or re-arranging furniture in public areas to allow more space for social distancing
In public health, social distancing, also called physical distancing, (NB. Regula Venske is president of the PEN Centre Germany.) is a set of non-pharmaceutical interventions or measures intended to prevent the spread of a contagious disea ...
. During the pandemic, global occupancy fell as low as 31%.
President and CEO Arne Sorenson died on February 15, 2021, from pancreatic cancer
Pancreatic cancer arises when cell (biology), cells in the pancreas, a glandular organ behind the stomach, begin to multiply out of control and form a Neoplasm, mass. These cancerous cells have the malignant, ability to invade other parts of t ...
. On February 23, 2021, Anthony Capuano was appointed to fill Sorensen's vacancy as CEO and Director, having previously served as Marriott's group president of global development, design and operations.
In November 2021, the company was criticized for refusing to host the World Uyghur Congress
The World Uyghur Congress (WUC) is an international organization of exiled Uyghur groups that claims to "represent the collective interest of the Uyghur people" both inside and outside of the Xinjiang Uyghur Autonomous Region of the People's R ...
at one of its properties in Prague, citing reasons of "political neutrality".
In August 2022, employees began moving into the company's new 21-story, 785,000-square-foot headquarters building on Wisconsin Avenue
Wisconsin Avenue is a major thoroughfare in Washington, D.C., and its Maryland suburbs. The southern terminus begins in Georgetown just north of the Potomac River, at an intersection with K Street under the elevated Whitehurst Freeway. The se ...
, ahead of an official opening on September 21. The new building was constructed over four years as part of a $600 million downtown Bethesda campus, together with the adjacent Marriott Bethesda Downtown hotel.
Senior leadership
* ''Executive Chairman:'' David Marriott (since May 2022)
* ''Chief Executive:'' Anthony Capuano (since February 2021)
List of former chairmen
# J. Willard Marriott
John Willard Marriott, Sr. (September 17, 1900 – August 13, 1985) was an American entrepreneur and businessman. He was the founder of the Marriott Corporation (which became Marriott International in 1993), the parent company of the world's l ...
(1927–1985)
# Bill Marriott
John Willard "Bill" Marriott Jr. (born March 25, 1932) is an American billionaire businessman who is the executive chairman of Marriott International, of which he owns 11.28%.
Early life and education
Marriott was born in Washington, D.C., th ...
(1985–2022)
List of former chief executives
# J. Willard Marriott
John Willard Marriott, Sr. (September 17, 1900 – August 13, 1985) was an American entrepreneur and businessman. He was the founder of the Marriott Corporation (which became Marriott International in 1993), the parent company of the world's l ...
(1927–1972)
# Bill Marriott
John Willard "Bill" Marriott Jr. (born March 25, 1932) is an American billionaire businessman who is the executive chairman of Marriott International, of which he owns 11.28%.
Early life and education
Marriott was born in Washington, D.C., th ...
(1972–2012)
# Arne Sorenson (2012–2021)
Awards
* In November 2020, Marriott International was named as one of the "Top 75 Companies for Executive Women" by ''Working Mother
''Working Mother'' was a magazine for working mothers launched in 1979 by Founding Publisher Milton Lieberman, who was succeeded by Carol Evans . The founding editor of the magazine was Vivian Cadden, who retired as editor in 1990. Subsequent edi ...
''.
* In June 2022, Marriott was recognized by the International Hospitality Institute on the Global 100 in Hospitality, a list featuring the 100 Most Powerful People in Global Hospitality.
Finances
Carbon footprint
Marriott International reported Total CO2e emissions (Direct + Indirect) for the twelve months ending 31 December 2020 at 5,166 Kt (-1,643 /-24.1% y-o-y)[Alt URL]
/ref> and aims to reach net zero emissions by 2050.
The Luxury Collection
The Luxury Collection is a hotel brand of Marriott International with several notable hotels including Hotel Alfonso XIII
Hotel Alfonso XIII is a historic hotel in Seville, Spain, located on Calle San Fernando, next to the University of Seville. Designed by the architect José Espiau y Muñoz, it was built between 1916 and 1928 especially for the Ibero-American Exp ...
, Gritti Palace Hotel The Palazzo Pisani Gritti is a Venetian Gothic palazzo located on the north side of the Grand Canal, opposite the Church of the Salute, between the Campo del Traghetto and the , in the Sestieri of San Marco, Venice, Italy. It was the residence o ...
, IVY Hotel + Residences
Hotel Ivy + Residences, which integrates the historic Ivy Tower, is a skyscraper in Minneapolis, Minnesota. It was completed in summer of 2008 and has 25 floors, 6 elevators and 136 hotel rooms and 91 residential units.
The Hotel Ivy is t ...
, Hotel Imperial
The Hotel Imperial, also known as The Imperial, is a five-star luxury hotel in Vienna, Austria. It is located on the Vienna Ring Road (''Ringstraße'') at Kärntner Ring 16, in the Innere Stadt district.
Description
The Hotel Imperial's façade ...
, ITC Grand Chola, Marqués de Riscal Hotel
The Marqués de Riscal Hotel, also known as the Marqués de Riscal Vineyard Hotel, is a luxury hotel located in Elciego, Spain. It is part of The Luxury Collection. The hotel was designed by Frank Gehry using methods previously employed in the Gu ...
, The Nines
''The Nines'' is a 2007 science fiction psychological thriller film written and directed by John August, starring Ryan Reynolds, Hope Davis, Melissa McCarthy, and Elle Fanning. The film debuted at the 2007 Sundance Film Festival and made $63 ...
, Palace Hotel, San Francisco
The Palace Hotel is a landmark historic hotel in San Francisco, California, located at the southwest corner of Market and New Montgomery streets. The hotel is also referred to as the "new" Palace Hotel to distinguish it from the original 1875 P ...
, The Park Tower Knightsbridge Hotel
The Park Tower Knightsbridge Hotel is a luxury 5-star hotel in London, England. It is situated at 101 Knightsbridge near Hyde Park, in the Belgravian district of the Royal Borough of Kensington and Chelsea.
History
The hotel was designed by Ric ...
, Phoenician Resort, Hotel President Wilson
The Hotel President Wilson is located in Geneva, Switzerland, near the United Nations building on Lake Geneva.
History
The hotel opened on May 18, 1962, as the Hotel President. In 1980, it was acquired by a joint venture between Swissair and ...
, The St. Anthony Hotel
The St. Anthony, a Luxury Collection Hotel, San Antonio is a historic 10-story hotel in downtown San Antonio, Texas, USA. Built in 1909, it was considered one of the most luxurious hotels in the United States and hosted a wide range of film stars, ...
, and Royal Hawaiian Hotel
The Royal Hawaiian Hotel is a beachfront luxury hotel located in Waikiki in Honolulu, Hawaii, on the island of Oahu. It is part of The Luxury Collection brand of Marriott International. One of the first hotels established in Waikiki, the Royal ...
. As of December 31, 2020, there were 118 hotels comprising 23,243 rooms operating under the brand. The Luxury Collection is notable as the first "soft brand" hotel chain.
Most hotels of the brand are located in converted historic buildings, including palaces or older hotels. The brand also enlists notable designers to craft luxury travel accessories that are available exclusively on the brand's website.
The Royal Penthouse Suite at Hotel President Wilson
The Hotel President Wilson is located in Geneva, Switzerland, near the United Nations building on Lake Geneva.
History
The hotel opened on May 18, 1962, as the Hotel President. In 1980, it was acquired by a joint venture between Swissair and ...
in Geneva
Geneva ( ; french: Genève ) frp, Genèva ; german: link=no, Genf ; it, Ginevra ; rm, Genevra is the List of cities in Switzerland, second-most populous city in Switzerland (after Zürich) and the most populous city of Romandy, the French-speaki ...
, part of The Luxury Collection, billed at per night, is listed at the top of the World's 15 Most Expensive Hotel Suites list compiled by CNN
CNN (Cable News Network) is a multinational cable news channel headquartered in Atlanta, Georgia, U.S. Founded in 1980 by American media proprietor Ted Turner and Reese Schonfeld as a 24-hour cable news channel, and presently owned by the M ...
in 2012.
History
The Luxury Collection brand began on January 13, 1992, when ITT Sheraton designated 28 of its most expensive hotels and 33 of the Sheraton Towers, as the ITT Sheraton Luxury Collection.
In February 1994, ITT Sheraton Hotels and Resorts
Sheraton Hotels and Resorts is an international semi-luxury hotel chain owned by Marriott International. As of June 30, 2020, Sheraton operates 446 hotels with 155,617 rooms globally, including locations in North America, Africa, Asia Pacific, Cen ...
acquired a controlling interest in CIGA (Compagnia Italiana Grandi Alberghi, or Italian Grand Hotels Company), an Italian international hotel chain that owned several luxury properties in Europe. The majority of the CIGA hotels were folded into The Luxury Collection. CIGA's original logo, the four horses of St. Mark, was kept for The Luxury Collection brand logo until 2010; each Luxury Collection hotel now uses its own logo.
In 2011, it embarked on an advertising campaign.
In 2012, the brand announced a major expansion in Asia, particularly in China.
In 2014, the brand signed Danish supermodel Helena Christensen
Helena Christensen (born 25 December 1968) is a Danish model and photographer. She is a former Victoria's Secret Angel, clothing designer and beauty queen. Christensen was also the co-founder and original creative director for ''Nylon'' magazine, ...
as spokesperson.
In 2015, the company launched a $700 million program to renovate properties.
Marriott brands
Marriott operates 30 brands internationally.
Luxury
Classic
* JW Marriott Hotels
JW Marriott is a luxury hotel brand owned by Marriott International.
History
The JW Marriott brand was established in 1984, with the opening of the first hotel in Washington, D.C. It was named as a tribute to J.W. Marriott, the founder of Marr ...
* The Ritz-Carlton
The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addi ...
* St. Regis Hotels & Resorts
Distinctive
* Edition Hotels
* Bulgari Hotels & Resorts
* The Luxury Collection
* W Hotels
W Hotels is an American upscale lifestyle hotel chain owned by Marriott International that is marketed towards a younger age group.
History
W Hotels was launched in 1998 with W New York, a conversion of the former Doral Inn hotel on Lexingto ...
Premium
Classic
* Delta Hotels
Delta Hotels by Marriott is a four-star brand of hotels and resorts located primarily in North America.
Canadian institution Beginnings
In June 1962, William Pattison and his business partners opened the 68-room Delport Inn in Richmond, BC. Tha ...
* Marriott Hotels & Resorts
Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 16 ...
* Marriott Vacation Club
Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. The brand comprises around 70 Marriott Vacation Club properties throughout the United States, Caribbean, Central America, Europe, and Asia. Marriott ...
* Sheraton Hotels and Resorts
Sheraton Hotels and Resorts is an international semi-luxury hotel chain owned by Marriott International. As of June 30, 2020, Sheraton operates 446 hotels with 155,617 rooms globally, including locations in North America, Africa, Asia Pacific, Cen ...
Distinctive
* Le Méridien
Le Méridien is an upscale, design-focused international hotel brand with a European perspective. It was originally founded by Air France in 1972 and was later based in the United Kingdom. Marriott International now owns the chain. As of June 202 ...
* Renaissance Hotels
Renaissance Hotels is a luxury hotel brand of Marriott International. It was founded in 1981 as Ramada Renaissance, an upscale brand of Ramada Inns. In 1989 the brand was relaunched as Renaissance Hotels. It was bought by Marriott in 1997. As o ...
* Westin Hotels
Westin Hotels & Resorts is an American upscale hotel chain owned by Marriott International. , the Westin Brand has 226 properties with 82,608 rooms in multiple countries in addition to 58 hotels with 15,741 rooms in the pipeline.
History Wester ...
* Gaylord Hotels
Gaylord Hotels is the large convention hotel brand of Marriott International. As of June 30, 2020, it consists of five large hotels with a total of 9,918 rooms, along with attached convention centers and one overflow support hotel property, in ad ...
Select
Classic
* Courtyard by Marriott
Courtyard by Marriott is a brand of hotels owned by Marriott International. One of Marriott's mid-priced brands, the hotels are primarily targeted to business travelers, but also accommodate traveling families. Rooms have desks, couches, and fre ...
* Fairfield by Marriott
Fairfield by Marriott is a franchised economy to midscale hotel brand of Marriott International. The properties target guests willing to accept fewer amenities for lower prices. Cost-saving measures included standardized building architecture a ...
* Four Points by Sheraton
Four Points by Sheraton is a multinational hotel brand operated by Marriott International that targets business travelers and small conventions. As of June 30, 2020, Marriott operated 291 properties worldwide under the Four Points by Sheraton bran ...
* Protea Hotels by Marriott
Protea Hotels by Marriott is a South African hotel and leisure company headquartered in Cape Town, South Africa. As of December 31, 2018, it was the largest hotel company on the African continent, with 80 properties in ten countries with 8,497 r ...
* SpringHill Suites
SpringHill Suites is a brand operated by Marriott International offering all-suite hotels that target the upper-moderate lodging tier of the industry. As of June 30, 2020, it has 470 hotels with 55,595 rooms in addition to 187 hotels with 21,307 ...
* City Express
Distinctive
* AC Hotels
AC Hotels by Marriott is a chain of hotels in Austria, Brazil, Chile, Denmark, France, Germany, Italy, Malaysia, Portugal, Latvia, Poland, Slovakia, Spain, Turkey, Jamaica, the United Kingdom, and North America. The brand's amenities include accom ...
by Marriott
* Aloft Hotels
Aloft Hotels is a hotel chain based in North America, owned by Marriott International. The first hotel opened at the Trudeau International Airport in Montreal in 2008.
* Moxy Hotels
Long Stay
Classic
* Marriott Executive Apartments
* Residence Inn by Marriott
Residence Inn by Marriott is a brand of extended stay hotels. , there were 874 Residence Inn hotels in the United States, Canada and Mexico with 107,680 rooms, plus an additional 243 hotels with 30,417 rooms in the development pipeline. The brand ...
* TownePlace Suites
TownePlace Suites is a brand operated by Marriott International. The chain is part of the mid-tier extended stay lodging segment of the hospitality industry and consists of all-suites hotels. As of year-end 2018, TownePlace Suites operated 433 h ...
* Apartments by Marriott Bonvoy
Distinctive
* Element Hotels
* Homes & Villas by Marriott International
Collections
* Autograph Collection
Autograph Collection is a group of independent upper-upscale to luxury hotels within the Marriott International portfolio. The properties are independently owned and operated under the Autograph Collection name.
History
To grow in the post-200 ...
* Design Hotels
Design Hotels comprises more than 300 independent, design-driven hotels located around the globe. The company was founded in 1993 as a California Corporation, Design Hotels Inc., by J. Peter Schweitzer and Claus Sendlinger. In 2004, after several ...
* Tribute Portfolio
Great America parks
Marriott developed three theme parks, of which two opened: Marriott's Great America in Santa Clara, California
Santa Clara (; Spanish for " Saint Clare") is a city in Santa Clara County, California. The city's population was 127,647 at the 2020 census, making it the eighth-most populous city in the Bay Area. Located in the southern Bay Area, the cit ...
and Marriott's Great America in Gurnee, Illinois
Gurnee ( ) is a village in Lake County, Illinois, United States. Its population was 30,706 as of the 2020 census. It borders the city of Waukegan, and is a popular tourist attraction within the Chicago metropolitan area.
Best known for being th ...
. A third site was proposed but never built in the Washington D.C. area, but was cancelled due to strong opposition by surrounding residents. The parks were operated by Marriott from 1976 until 1984, and were themed to celebrate American history. The American-themed areas under Marriott's tenure of ownership included "Carousel Plaza" (the first section beyond the main gates); small-town-themed "Hometown Square"; "The Great Midwest Livestock Exposition At County Fair" with a Turn of the Century rural-fair theme; "Yankee Harbor", inspired by a 19th-century New England port; "Yukon Territory," resembling a Canadian/Alaskan logging camp; and the French Quarter-modeled "Orleans Place". At the opening, the parks had nearly identical layouts.
In 1984, Marriott disposed of its theme park division; both parks were sold and today are associated with national theme park chains. The Gurnee location was sold to Six Flags
Six Flags Entertainment Corporation is an American amusement park corporation, headquartered in Arlington, Texas. It has properties in Canada, Mexico, and the United States. Six Flags owns the most theme parks and waterparks combined of any amu ...
where it operates today as Six Flags Great America
Six Flags Great America is a amusement park located in Gurnee, Illinois, within the northern Chicago metropolitan area. The amusement park originally opened as Marriott's Great America on May 29, 1976, as one of two theme parks built by the Ma ...
. The Santa Clara location was sold to the City of Santa Clara, who retained the underlying property and sold the park to Kings Entertainment Company
Kings Entertainment Company (KECO) owned and/or operated six theme parks around the world. The company was originally owned by Taft Broadcasting and in 1984 was purchased for $167.5 million by senior executives and general managers of Taft's Amuse ...
, renamed Paramount Parks
Paramount Parks was the operator of Paramount's Kings Island, Paramount's Kings Dominion, Paramount's Great America, Paramount's Carowinds, and Paramount Canada's Wonderland, which annually attracted about 13 million patrons. National Amuseme ...
in 1993. From 1993 to 2006, the Santa Clara location was known as Paramount's Great America. In 2006, Paramount Parks was acquired by Cedar Fair Entertainment Company
Cedar Fair, L.P., formally Cedar Fair Entertainment Company, is a publicly traded master limited partnership headquartered at its Cedar Point amusement park in Sandusky, Ohio. The company owns and operates eleven amusement parks, nine included-w ...
; the Santa Clara park operates today as California's Great America
California's Great America, often shortened to Great America, is a amusement park located in Santa Clara, California. Owned and operated by Cedar Fair, it originally opened in 1976 as one of two parks built by the Marriott Corporation. Califor ...
. In the years after their sale, the layouts of both of the parks have diverged substantially.
Loyalty program
Marriott Bonvoy is Marriott's loyalty program
A loyalty program is a marketing strategy designed to encourage customers to continue to shop at or use the services of a business associated with the program. Today, such programs cover most types of commerce, each having varying features and ...
and was formed in the February 2019 merger of its three former rewards programs: Marriott Rewards, Ritz-Carlton Rewards, and Starwood Preferred Guest.
Marriott Rewards was founded in 1983.
Former loyalty programs
Starwood Preferred Guest (also known as SPG) was founded in 1999 as the first in the industry to enforce a policy of no blackout dates, no capacity controls, and online redemption. In 2012, Starwood Preferred Guest began offering lifetime status and a dedicated Starwood ambassador for loyal members.
Ritz-Carlton Rewards was founded in 2010. Members were able to receive air miles instead of reward points and able to earn ten points (or two miles) for every dollar spent on any Ritz-Carlton room rates. Despite the restriction of membership to only one of the two programs, members of Ritz-Carlton Rewards were able to earn points in other Marriott hotels, while Marriott Rewards members were able to earn points at a Ritz-Carlton.
See also
* 2018 Marriott Hotels strike
References
Further reading
*
* Marriott, John Willard, Jr., and Kathi Ann Brown. ''The Spirit to Serve: Marriott's Way''. First ed. New York: Harper Business, 1997.
External links
*
*
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1927 establishments in Washington, D.C.
American companies established in 1927
Companies based in Bethesda, Maryland
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Hospitality companies
Hospitality companies established in 1927
Hospitality companies of the United States
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