Electronic services delivery or ESD refers to providing government services through the

Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...

or other electronic means. It is related to

e-services E-services (electronic services) are services which make use of information and communication technologies (ICTs). The three main components of e-services are: # service provider; # service receiver; and # the channels of service delivery (i.e., t ...

and

e-government E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. E-government offers new ...

Defining e-service

E-service (or eservice) is a highly generic term usually referring to ‘The provision of services via the Internet (the prefix 'e' standing for ‘electronic’, as it does in many other usages), thus e-Service may also include e-Commerce, although it may also include non-commercial services (online), which is usually provided by the government.’ (Alexei Pavlichev & G. David Garson, 2004: 169-170; Muhammad Rais & Nazariah, 2003: 59, 70-71). ‘An umbrella term for services available on the Internet, e-Service include e-Commerce transaction services for handling online orders, application hosting by application service providers (ASPs) and any processing capability that is obtainable on the Web.’ (Computer Desktop Encyclopedia, 2009) E-Service or 'electronic service' constitutes the online services available on the Internet, whereby a valid transaction of buying and selling (procurement) is possible, as opposed to the traditional websites, whereby only descriptive information are available, and no online transaction is made possible.' (Jeong, 2007).

External links

United Nations E-government projectGEOMunicipal
- e-services for Local governments

References

{{DEFAULTSORT:Electronic services delivery Open government Public administration