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''Delivering Happiness: A Path to Profits, Passion, and Purpose'' (2010) is a book by
Zappos Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an ...
CEO
Tony Hsieh Anthony Hsieh ( ; December 12, 1973November 27, 2020) was an American internet entrepreneur and venture capitalist. He retired as the CEO of the online shoe and clothing company Zappos in August 2020 after 21 years. Prior to joining Zappos, ...
. It details his life as an
entrepreneur Entrepreneurship is the creation or extraction of economic value. With this definition, entrepreneurship is viewed as change, generally entailing risk beyond what is normally encountered in starting a business, which may include other values t ...
, with emphasis on the founding of
LinkExchange LinkExchange was a popular Internet advertising cooperative, similar in function to a webring, originally known as Internet Link Exchange or ILE. It was founded in March 1996 by 23-year-old Harvard graduates Tony Hsieh (who later went on to inves ...
and Zappos.


Background

In 2009, Hsieh began writing ''Delivering Happiness'' over Labor Day in Lake Tahoe. He wrote most of the book
stream of consciousness In literary criticism, stream of consciousness is a narrative mode or method that attempts "to depict the multitudinous thoughts and feelings which pass through the mind" of a narrator. The term was coined by Daniel Oliver in 1840 in ''First L ...
, often completing 3,000 word chunks a day that he would send to his editor in
New York City New York, often called New York City or NYC, is the most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the most densely populated major city in the Un ...
.Abel, Kati
Reading Tony Hsieh
''Footwear News''. June 1, 2010.
While writing the book, Hsieh was still acting CEO of Zappos as well as a corporate speaker. Due to this gruelling schedule, he would often write for 20 to 24 hours at a time, sleep for four hours or less, and then resume working. To stay awake, Hsieh says that “we tried coffee. And alcohol. And then coffee and alcohol. We actually put coffee beans in a vodka bottle.” The entire writing process took two and a half weeks.Through the Eyes of Our Editor
''Delivering Happiness Blog''. April 29, 2010.


Synopsis

The book is divided into three sections: Profits; Profits and Passion; and Profits, Passion, and Purpose. It is written in
narrative A narrative, story, or tale is any account of a series of related events or experiences, whether nonfictional (memoir, biography, news report, documentary, travelogue, etc.) or fictional ( fairy tale, fable, legend, thriller, novel, etc. ...
form and includes short 1-2 page entries from Hsieh's friends and employees. In the first section, Hsieh details his entrepreneurial adventures from when he was young until he was in college. These include his attempt to start an earthworm breeding business at the age of 9, a mail order button business in middle school, and a grille at
Harvard University Harvard University is a private Ivy League research university in Cambridge, Massachusetts. Founded in 1636 as Harvard College and named for its first benefactor, the Puritan clergyman John Harvard, it is the oldest institution of high ...
. After college, Hsieh founded
LinkExchange LinkExchange was a popular Internet advertising cooperative, similar in function to a webring, originally known as Internet Link Exchange or ILE. It was founded in March 1996 by 23-year-old Harvard graduates Tony Hsieh (who later went on to inves ...
, which he sold to
Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washin ...
for $265 million two years later. He founded Venture Frogs, an investment fund, of which Zappos was one of the investments. The second section, Profits and Passion, details Hsieh's involvement with Zappos, beginning with joining the company full-time as CEO in 2000. The third section, Profits, Passion, and Purpose, covers Zappos sale to
Amazon Amazon most often refers to: * Amazons, a tribe of female warriors in Greek mythology * Amazon rainforest, a rainforest covering most of the Amazon basin * Amazon River, in South America * Amazon (company), an American multinational technolog ...
, as well as lessons Hsieh learned in public relations and public speaking.


Release and reception

Before the release of ''Delivering Happiness'', Hsieh gave away free copies of the book to bloggers in exchange for a review and the ability to give away a free book.DeNardis, Nic
Book Review: Delivering Happiness
''Dot Edu Guru''. June 7, 2010.
Hsieh and his team also partnered with
Livestrong The Livestrong Foundation is a United States nonprofit organization that provides support for people affected by cancer. The foundation, based in Austin, Texas, was established in 1997 by cancer survivor and former professional road racing c ...
, with the goal of raising $33,333 for cancer research.Baer, Ja
Delivering Happiness Delivers Indeed
''Convince & Convert''. June 7, 2010.
For a $33 donation to the fund, entries got a copy of the book as well as a chance to win a trip to
New York City New York, often called New York City or NYC, is the most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the most densely populated major city in the Un ...
. ''Delivering Happiness'' was profiled in ''
The Washington Post ''The Washington Post'' (also known as the ''Post'' and, informally, ''WaPo'') is an American daily newspaper published in Washington, D.C. It is the most widely circulated newspaper within the Washington metropolitan area and has a large nati ...
'',
CNBC CNBC (formerly Consumer News and Business Channel) is an American basic cable business news channel. It provides business news programming on weekdays from 5:00 a.m. to 7:00 p.m., Eastern Time, while broadcasting talk sho ...
,
TechCrunch TechCrunch is an American online newspaper focusing on high tech and startup companies. It was founded in June 2005 by Archimedes Ventures, led by partners Michael Arrington and Keith Teare. In 2010, AOL acquired the company for approximately $ ...
, ''
The Huffington Post ''HuffPost'' (formerly ''The Huffington Post'' until 2017 and sometimes abbreviated ''HuffPo'') is an American progressive news website, with localized and international editions. The site offers news, satire, blogs, and original content, and ...
'', and ''
The Wall Street Journal ''The Wall Street Journal'' is an American business-focused, international daily newspaper based in New York City, with international editions also available in Chinese and Japanese. The ''Journal'', along with its Asian editions, is published ...
''McDonough-Taub, Glori
Top Books: Delivering Happiness
''CNBC''. August 19, 2010.
Delivering Happiness: A Movement
''
TechCrunch TechCrunch is an American online newspaper focusing on high tech and startup companies. It was founded in June 2005 by Archimedes Ventures, led by partners Michael Arrington and Keith Teare. In 2010, AOL acquired the company for approximately $ ...
''. May 1, 2010.
Carrol, Pau
Getting a Foothold Online
''
The Wall Street Journal ''The Wall Street Journal'' is an American business-focused, international daily newspaper based in New York City, with international editions also available in Chinese and Japanese. The ''Journal'', along with its Asian editions, is published ...
''. June 7, 2010.
It debuted at #1 on the New York Times Best Seller List, and stayed on the list for 27 consecutive weeks. It also spent nine weeks in the
USA Today ''USA Today'' (stylized in all uppercase) is an American daily middle-market newspaper and news broadcasting company. Founded by Al Neuharth on September 15, 1982, the newspaper operates from Gannett's corporate headquarters in Tysons, Virgi ...
Besteller list, where it peaked at 9, and was one of the Top 10 Amazon Bestsellers for June and July. At least part of the commercial success of ''Delivering Happiness'' can be attributed to
ResultSource ResultSource is a San Diego-based book marketing company that conducts "bestseller campaigns" on behalf of authors. The company states "'We create campaigns that reach a specific goal, like: "On the bestsellers list," or "100,000 copies sold.'" ...
, who undertake best-seller campaigns on behalf of authors, meaning they purchase books in bulk to game
The New York Times bestseller list ''The New York Times'' Best Seller list is widely considered the preeminent list of best-selling books in the United States. John Bear, ''The #1 New York Times Best Seller: intriguing facts about the 484 books that have been #1 New York Times ...
and others. Hsieh is quoted on ResultSource's homepage as stating that ResultSource was "a key to the success of my book".ResultSource
Accessed 15 March 2013


References

{{Reflist, 2 2010 non-fiction books Business books