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Dee Ward Hock (March 21, 1929 – July 16, 2022) was the founder and
CEO A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...
of the Visa credit card association.


Career

Hock was born in
North Ogden, Utah North Ogden is a city in Weber County, Utah, United States. The population was 20,916 at the 2020 census. North Ogden is on SR-235, three miles north of Ogden. It is a suburb of that city and is part of the Ogden- Clearfield, Utah Metropolita ...
, in 1929 and attended
Weber State University Weber State University (pronounced ) is a public university in Ogden, Utah. It was founded in 1889 as Weber Stake Academy. It is accredited by the Northwest Commission on Colleges and Universities. History Weber State University was founded ...
where he graduated in 1949. In 1968, Hock was a vice president of National Bank of Commerce, a local
Seattle, Washington Seattle ( ) is a port, seaport city on the West Coast of the United States. It is the county seat, seat of King County, Washington, King County, Washington (state), Washington. With a 2020 population of 737,015, it is the largest city in bo ...
bank that was
franchise Franchise may refer to: Business and law * Franchising, a business method that involves licensing of trademarks and methods of doing business to franchisees * Franchise, a privilege to operate a type of business such as a cable television p ...
d by
Bank of America The Bank of America Corporation (often abbreviated BofA or BoA) is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina. The bank w ...
to issue its
credit card A credit card is a payment card issued to users (cardholders) to enable the cardholder to pay a merchant for goods and services based on the cardholder's accrued debt (i.e., promise to the card issuer to pay them for the amounts plus the o ...
brand,
BankAmericard Visa Inc. (; stylized as ''VISA'') is an American multinational financial services corporation headquartered in San Francisco, California. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded cred ...
. Through a series of unlikely accidents, Hock helped invent and became chief executive of the credit system that became
VISA International Visa Inc. (; stylized as ''VISA'') is an American multinational financial services corporation headquartered in San Francisco, California. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded cre ...
. Early on, he convinced Bank of America to give up ownership and control of their BankAmericard credit card licensing program, forming a new company, National BankAmerica, that was owned by its member banks. The name was changed to Visa in 1976.Cleveland, Harlan. "A Philosophical Wallop." The Futurist 34.4 (2000): 56-7. ProQuest. Web. March 1, 2014. In May 1984, Hock resigned his management role with Visa, retiring to spend almost ten years in relative isolation working a parcel of land on the Pacific coast to the west of
Silicon Valley Silicon Valley is a region in Northern California that serves as a global center for high technology and innovation. Located in the southern part of the San Francisco Bay Area, it corresponds roughly to the geographical areas San Mateo County ...
. He was inducted into Junior Achievement's
U.S. Business Hall of Fame The Global Business Hall of Fame, powered by JA Worldwide, was established by Junior Achievement in 1975 as the U.S. Business Hall of Fame, the result of an idea by Willard F. Rockwell, Jr. (former chairman and CEO of Rockwell International) and ...
in 1991, and the ''Money'' magazine hall of fame in 1992. In his 1991 Business Hall of Fame acceptance speech Hock explained: Hock had built Visa as a deliberately decentralized organization. In March 1993, Hock gave a dinner speech at the
Santa Fe Institute The Santa Fe Institute (SFI) is an independent, nonprofit theoretical research institute located in Santa Fe, New Mexico, United States and dedicated to the multidisciplinary study of the fundamental principles of complex adaptive systems, includ ...
where, based on his experiences founding and operating Visa International, he described systems that are both chaotic and ordered, using the term "chaordic" from the words "chaos" and "order". In February 1994, Hock accepted a grant from the
Joyce Foundation The Joyce Foundation is a non-operating private foundation based in Chicago, Illinois. As of 2021, it had assets of approximately $1.1 billion and distributes $50 million in grants per year and primarily funds organizations in the Great Lakes re ...
for his travel expenses to study the possibilities of implementing chaordic organizations. The non-profit Alliance for Community Liberty was formed in 1994 by Hock to develop, disseminate and implement these new concepts of organization, and was renamed The Chaordic Alliance in 1996.In spring 2001 The Chaordic Commons - a 501c3 nonprofit organization - was formed to supersede the Chaordic Alliance. Hock died on July 16, 2022 at the age of 93.


Impact on organization development

In addition to his career in the financial industry, Hock has been active in developing new models of social and business organization. He has been particularly interested in forms of organization that are neither rigidly controlled nor
anarchic Anarchy is a society without a government. It may also refer to a society or group of people that entirely rejects a set hierarchy. ''Anarchy'' was first used in English in 1539, meaning "an absence of government". Pierre-Joseph Proudhon adopted ...
, a hybrid form he terms ''chaordic''. Hock has authored a book on the subject, ''Birth of the Chaordic Age'' (1999) with an edition named ''One from Many: VISA and the Rise of Chaordic Organization'' (2005) which includes two new chapters.


Personal life

Hock married his high school girlfriend, Ferol Delors Cragun, when he was 20. She died in 2018. At the time of his death, he was survived by two children, seven grandchildren, and seven great grandchildren.


References


External links


Plazm interviewFamous Quotes from Dee Hock
{{DEFAULTSORT:Hock, Dee 1929 births 2022 deaths American financial businesspeople People from North Ogden, Utah