Dana Chisnell is an American public interest technologist, civic designer, adjunct lecturer and Fellow at the

Harvard Kennedy School The Harvard Kennedy School (HKS), officially the John F. Kennedy School of Government, is the school of public policy and government of Harvard University in Cambridge, Massachusetts. The school offers master's degrees in public policy, public ...

of Government.

Career

Chisnell began her career in 1987, working with banks, insurance companies, and tech companies as a designer and usability researcher. In 2001, Chisnell began consulting as UsabilityWorks. In 2013, Chisnell co-founded the Center for Civic Design, a non-profit focused on voter intent through design. Chisnell served as co-executive director with Whitney Quesenbery until January 2020. As part of the center, Chisnell led research on what became the Anywhere Ballot and was the originator and managing editor of the ''Field Guides to Ensuring Voter Intent.'' The Field Guides are featured in a collection on Design and Democracy hosted by the

Cooper Hewitt Museum Cooper Hewitt, Smithsonian Design Museum is a design museum housed within the Andrew Carnegie Mansion in Manhattan, New York City, along the Upper East Side's Museum Mile (New York City), Museum Mile. It is one of 19 museums that fall under the ...

and Smithsonian Design Museum. In 2014, Chisnell was a founding member of the

United States Digital Service The United States Digital Service is a technology unit housed within the Executive Office of the President of the United States. It provides consultation services to federal agencies on information technology. It seeks to improve and simplify dig ...

in the

Executive Office of the President The Executive Office of the President (EOP) comprises the offices and agencies that support the work of the president at the center of the executive branch of the United States federal government. The EOP consists of several offices and agenci ...

of the United States. Chisnell taught a course on Designing Government as an Adjunct Lecturer at the

from 2017 to 2020. Chisnell is the co-author of the ''Handbook of Usability Testing Second Edition'' (Wiley 2008).

Achievements and Awards

In 2019, Chisnell was named by Apolitical as one of the world's most influential people in digital government.

Bibliography

Books * Rubin, Jeffrey, Dana Chisnell, Jared M. Spool. ''Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests'' (). * Taylor, Lee & Dana Chisnell. ''FutureTense Texture: Effective Web Design in 3 Days'' () * Taylor, Lee & Jennifer Atkinson, Dana Chisnell. ''NetObjects Fusion 2.0: Effective Web Design in 3 Days'' () Articles * Chisnell, Dana. "Democracy is a design problem." Journal of Usability Studies 2016: 124-130 * Redish, Ginny & Dana Chisnell, Sharon Laskowski, Svetlana Lowry. "Plain language makes a difference when people vote." Journal of Usability Studies 2010: 81-103 *Chisnell, Dana. "Talking to strangers on the street: Recruiting through intercepting people." User Experience Magazine 2015 *Chisnell, Dana. "How to KJ: Setting priorities quickly." User Experience Magazine 2014 *Quesenbery, Whitney and Dana Chisnell. "Voting in New York City: Why is ballot design so hard to get right?" User Experience Magazine 2011

References

{{DEFAULTSORT:Chisnell, Dana Living people Year of birth missing (living people) Executive Office of the President of the United States American non-fiction writers