Consumer Watchdog is a division of Business & Enterprise Solutions Botswana (Pty) Ltd, a privately owned company registered in

Botswana Botswana (, ), officially the Republic of Botswana ( tn, Lefatshe la Botswana, label= Setswana, ), is a landlocked country in Southern Africa. Botswana is topographically flat, with approximately 70 percent of its territory being the Kalaha ...

and based in

Gaborone Gaborone ( , , ) is the capital and largest city of Botswana with a population of 246,325 based on the 2022 census, about 10% of the total population of Botswana. Its agglomeration is home to 421,907 inhabitants at the 2011 census. Gaboron ...

. With newspaper columns in both the national daily newspaper ''

Mmegi ''Mmegi'' is an English-language national newspaper in Botswana, with occasional articles or comments in Setswana. Established in 1984, it is now published daily online and weekly on print format by Dikgang Publishing House in the capital, Gabor ...

'' and the country's best-selling newspaper ''

The Voice The Voice may refer to: Fictional entities * The Voice or Presence, a fictional representation of God in DC Comics * The Voice (''Dune''), a fictional ability in the ''Dune'' universe * The Voice, a character in the American TV series ''Cleo ...

'' every Friday, as well as a

blog A blog (a truncation of "weblog") is a discussion or informational website published on the World Wide Web consisting of discrete, often informal diary-style text entries (posts). Posts are typically displayed in reverse chronological order s ...

, Consumer Watchdog has a wide reach regarding consumer issues in Botswana. Originally set up in 2004, Watchdog has the following stated aims: * To campaign for legislation to protect the consumer * To represent consumers and advocate on their behalf * To make service providers in Botswana accountable * To educate consumers about their choices, their rights, their responsibilities Services delivered by BES, the parent company of Consumer Watchdog, include

customer service training Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience Any employee who interacts with a customer is a candidate for customer service training. I ...

, organisational review and

mystery shopping Mystery shopping (related terms: mystery shopper, mystery consumer, mystery research, secret shopper and secret shopping and auditor) is a method used by marketing research companies and organizations that wish to measure quality of sales and s ...

. On 31 May 2007, Consumer Watchdog celebrated its second birthday party, with the President of Botswana

Festus Mogae Festus Gontebanye Mogae (born 21 August 1939) is a Botswana politician and economist who served as the third President of Botswana from 1998 to 2008. He succeeded Quett Masire as President in 1998 and was re-elected in October 2004; after ten y ...

as guest of honour. 180 customer service champions were celebrated in front of the president, the press and the people. Consumer Watchdog representatives have worked widely with companies in Botswana and southern Africa, including major banks in Botswana. They also work with the government, insurance companies, retail outlets and restaurants.

References

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External links

Official website

Consumer Watchdog blog
Economy of Botswana Organisations based in Botswana Consumer organizations based in Africa