The Consumer Council for Water (CCWater) is a

non-departmental public body In the United Kingdom, non-departmental public body (NDPB) is a classification applied by the Cabinet Office, Treasury, the Scottish Government and the Northern Ireland Executive to public sector organisations that have a role in the process of n ...

whose sponsor department is

Defra DEFRA may refer to: * Deficit Reduction Act of 1984, United States law * Department for Environment, Food and Rural Affairs, United Kingdom government department {{Disambiguation ...

. CCWater is independent of both the regulator,

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, and the water companies. CCWater represents the interests of water and sewerage consumers in

England England is a country that is part of the United Kingdom. It shares land borders with Wales to its west and Scotland to its north. The Irish Sea lies northwest and the Celtic Sea to the southwest. It is separated from continental Europe b ...

and

Wales Wales ( cy, Cymru ) is a Countries of the United Kingdom, country that is part of the United Kingdom. It is bordered by England to the Wales–England border, east, the Irish Sea to the north and west, the Celtic Sea to the south west and the ...

. The organisation provides impartial advice and/or advocacy for aggrieved customers. It has a remit to support both household customers of water companies and business customers of licensed retailers. There are four regional committees in England (Northern, Central & Eastern, London & South East and Western) and one in Wales. Each committee oversees water companies and licensed retailers in their area. The head office is in

Victoria Square House Victoria Square House, is an office building on the south side of Victoria Square, Birmingham, England. It was formerly Birmingham's Head Post Office, designed in the French Renaissance style by architect for the Office of Works Henry Tanne ...

, Victoria Square,

Birmingham Birmingham ( ) is a city and metropolitan borough in the metropolitan county of West Midlands in England. It is the second-largest city in the United Kingdom with a population of 1.145 million in the city proper, 2.92 million in the West ...

and a second office is in

Cardiff Cardiff (; cy, Caerdydd ) is the capital and largest city of Wales. It forms a principal area, officially known as the City and County of Cardiff ( cy, Dinas a Sir Caerdydd, links=no), and the city is the eleventh-largest in the United Kingd ...

. In March 2010, CCWater added an online Consumer Support site where users can have their own questions/enquiries answered which can be accessed via its website.

External links

CCWater
{{United Kingdom water industry Department for Environment, Food and Rural Affairs Non-departmental public bodies of the United Kingdom government Water supply and sanitation in England and Wales