The Commission for Complaints for Telecom-television Services (CCTS; French: ''Commission des plaintes relatives aux services de télécom-télévision'', CPRST) is

Canada's Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by total ...

national, independent and industry-funded organization created to resolve

telecommunication Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...

and

television Television, sometimes shortened to TV, is a telecommunication medium for transmitting moving images and sound. The term can refer to a television set, or the medium of television transmission. Television is a mass medium for advertisin ...

service complaints from consumers and small business customers fairly and free of charge. The CCTS was established in 2007 by the

Canadian Radio-television and Telecommunications Commission The Canadian Radio-television and Telecommunications Commission (CRTC; french: Conseil de la radiodiffusion et des télécommunications canadiennes, links=) is a public organization in Canada with mandate as a regulatory agency for broadcasti ...

, Canada's

telecommunications Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...

and

broadcasting Broadcasting is the distribution (business), distribution of sound, audio or video content to a dispersed audience via any electronic medium (communication), mass communications medium, but typically one using the electromagnetic spectrum (radio ...

regulator. All

and licensed television service providers must participate in the CCTS' complaint resolution process. In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services. Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services.

Bell A bell is a directly struck idiophone percussion instrument. Most bells have the shape of a hollow cup that when struck vibrates in a single strong strike tone, with its sides forming an efficient resonator. The strike may be made by an inter ...

represented 20% of all complaints, an eight percent decrease from the year prior.

Rogers Rogers may refer to: Places Canada *Rogers Pass (British Columbia) * Rogers Island (Nunavut) United States * Rogers, Arkansas, a city * Rogers, alternate name of Muroc, California, a former settlement * Rogers, Indiana, an unincorporated communit ...

was in second with 13.9%, Fido in third with 10% and

TELUS Telus Communications Inc. (TCI) is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voi ...

in fourth with 7% of all complaints. The CCTS is accused of unfairness and there are many conflict of interest issues: * CCTS gets its direct funding by telecommunication companies and pays CCTS salaries * CCTS has many employees that work also for the telecommunication companies * Many of CCTS Board members are employees of these telecommunication companies * CCTS forces all telecom complaints to be filed with them, even those who have already been handled by another complaints agency

References

Telecommunications in Canada Mass media complaints authorities Consumer organizations in Canada Regulation in Canada {{Canada-bcast-stub