Chordiant, formerly known as Chordiant Software and J. Frank Consulting, was an American software company which offered

enterprise software Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, ...

to help other companies improve

customer experience Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described th ...

. Now owned by

Pegasystems Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). The company has been publicly tr ...

, they were headquartered in

Cupertino, California Cupertino ( ) is a city in Santa Clara County, California, United States, directly west of San Jose on the western edge of the Santa Clara Valley with portions extending into the foothills of the Santa Cruz Mountains. The population was 57,82 ...

. Chordiant provided

Business Process Management Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business p ...

(BPM),

Customer relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study big data, large amounts of information. CRM systems data collectio ...

(CRM), and

Enterprise Decision Management Decision management, also known as enterprise decision management (EDM) or business decision management (BDM) entails all aspects of designing, building and managing the automated decision-making systems that an organization uses to manage its inter ...

(EDM) software, which enables building applications that enhances customer interaction. Applications built using the company's framework were widely used by large organisations in the United States and Europe.

History

Chordiant originally began under the name J. Frank Consulting, a consulting company. In 1997, they transformed into a software company and re-branded as Chordiant Software. In February 2000, they went public and traded under NASDAQ. The company's stock hit an initial high point of $53 shortly after going public, but soon crashed to single digits months later as the software industry in general suffered a significant decline. Initially, Chordiant's software was developed on Forte 4GL platform. After seeing the promise of the emerging

Java EE Jakarta EE, formerly Java Platform, Enterprise Edition (Java EE) and Java 2 Platform, Enterprise Edition (J2EE), is a set of specifications, extending Java SE with specifications for enterprise features such as distributed computing and web ser ...

technologies, the company moved their software to a

Java Java (; id, Jawa, ; jv, ꦗꦮ; su, ) is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea to the north. With a population of 151.6 million people, Java is the world's mos ...

-based platform and became one of the first packaged enterprise software vendors to ship a completely Java EE-based product suite. On March 15, 2010,

, a competing company, announced it had acquired Chordiant for a price of approximately $161.5 million.

References

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External links

Official website
Software companies based in the San Francisco Bay Area Defunct companies based in the San Francisco Bay Area Companies based in Cupertino, California Software companies established in 1997 Software companies disestablished in 2010 Customer relationship management software companies Defunct software companies of the United States 2010 mergers and acquisitions