Context-sensitive help is a kind of
online help
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. The purpose of most online help is to assist in using a software application, web application or operating sys ...
that is obtained from a specific point in the state of the software, providing help for the situation that is associated with that state.
[US patent 5285709]
Context-sensitive help, as opposed to general online help or online manuals, does not need to be accessible for reading as a whole. Each topic is supposed to describe extensively one state, situation, or feature of the software.
Context-sensitive help can be implemented using
tooltip
The tooltip, also known as infotip or hint, is a common graphical user interface (GUI) element in which, when hovering over a screen element or component, a text box displays information about that element, such as a description of a button's f ...
s, which either provide a terse description of a
GUI widget
A graphical widget (also graphical control element or control) in a graphical user interface is an element of interaction, such as a button or a scroll bar. Controls are software components that a computer user interacts with through direct ...
or display a complete topic from the help file. Other commonly used ways to access context-sensitive help start by clicking a button. One way uses a per widget button that displays the help immediately. Another way changes the
pointer shape to a question mark, and then, after the user clicks a widget, the help appears.
Context-sensitive help is most used in, but is not limited to,
GUI
The GUI ( "UI" by itself is still usually pronounced . or ), graphical user interface, is a form of user interface that allows users to interact with electronic devices through graphical icons and audio indicator such as primary notation, inste ...
environments. Examples include
Apple's System 7
System 7, codenamed "Big Bang", and also known as Mac OS 7, is a graphical user interface-based operating system for Macintosh computers and is part of the classic Mac OS series of operating systems. It was introduced on May 13, 1991, by Apple C ...
Balloon help,
Microsoft's
Microsoft Corporation is an American multinational corporation, multinational technology company, technology corporation producing Software, computer software, consumer electronics, personal computers, and related services headquartered at th ...
WinHelp
Microsoft WinHelp is a proprietary format for online help files that can be displayed by the Microsoft Help browser ''winhelp.exe'' or ''winhlp32.exe''. The file format is based on Rich Text Format (RTF). It remained a popular Help platform from ...
,
OS/2
OS/2 (Operating System/2) is a series of computer operating systems, initially created by Microsoft and IBM under the leadership of IBM software designer Ed Iacobucci. As a result of a feud between the two companies over how to position OS/2 r ...
's
INF Help or
Sun's JavaHelp. An example of context sensitive help familiar to most Wikipedia users are the tooltips that show previews of links within articles, helping readers to determine whether following the link is valuable prior to shifting pages.
A similar topic is embedded help, which can be thought of as a "deeper" context-sensitive help. It generally goes beyond basic explanations or manual clicks by either detecting a user's need for help or offering a guided explanation
in situ
''In situ'' (; often not italicized in English) is a Latin phrase that translates literally to "on site" or "in position." It can mean "locally", "on site", "on the premises", or "in place" to describe where an event takes place and is used in ...
. Embedded help is not to be confused with a software wizard.
See also
*
Balloon Help
*
Tooltip
The tooltip, also known as infotip or hint, is a common graphical user interface (GUI) element in which, when hovering over a screen element or component, a text box displays information about that element, such as a description of a button's f ...
*
AnswerDash
Notes
References
{{US patent reference
, number = 8151192
, issue-date = August 6th, 2009
, inventor = Jason Eric Black
, title = Context Sensitive Help
*Describes the connection between where the help is needed and how the help is provided.
Online help