Consumer Scotland ( gd, Luchd-Cleachdaidh Alba) is a non-ministerial office of the Scottish Government. It was established in 2022 following the passage of the Consumer Scotland Act 2020 to act as the statutory, independent voice for consumers in Scotland. This act defines the general functions of the organisation: Consumer Scotland does not provide consumer advice direct to individuals; the office's role is to gather and use data and analysis to represent consumer interests to the Scottish Parliament, business and the public sector. It receives funding from two sources: the Scottish Government’s annual budget, which is approved by the Scottish Parliament; and levy-funding for specific advocacy activity in the electricity, gas, post and water industries. In July 2019, the body began to look at issues surrounding delivery charges to consumers in the

Highlands and Islands The Highlands and Islands is an area of Scotland broadly covering the Scottish Highlands, plus Orkney, Shetland and Outer Hebrides (Western Isles). The Highlands and Islands are sometimes defined as the area to which the Crofters' Act of 1886 ...

, and encouraged customers to report misleading advertising and sales tactics.

References

External links

Official WebsiteConsumer Scotland Act 2020
{{Non-ministerial departments of the Scottish Government Non-ministerial departments of the Scottish Government 2022 establishments in Scotland Government agencies established in 2022 Consumer organisations in the United Kingdom Organisations based in Edinburgh