Comm100 (Comm100 Network Corporation) is a provider of

customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

and communication products. All its products are available as a SaaS (

Software as a Service Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is con ...

). The company serves over 200,000 businesses.

History

The company was founded on 3 July 2009, in

Vancouver Vancouver ( ) is a major city in western Canada, located in the Lower Mainland region of British Columbia. As the List of cities in British Columbia, most populous city in the province, the 2021 Canadian census recorded 662,248 people in the ...

British Columbia British Columbia (commonly abbreviated as BC) is the westernmost province of Canada, situated between the Pacific Ocean and the Rocky Mountains. It has a diverse geography, with rugged landscapes that include rocky coastlines, sandy beaches, ...

Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by tot ...

. The first product (Comm100 Live Chat) was introduced on 5 August 2009. The company reached the 100,000 registered business users milestone in April 2011. The company's products and services were offered for free until the Christmas of 2011. In May 2013, the company joined M3AAWG as a supporter. In 2013, Comm100 was a silver winner of Best in Biz Awards International that year.

Products and services

The company provides a suite of business communication tools, from

marketing Marketing is the process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods and services; potentially including selection of a target audience; selection of certain attributes or themes to emph ...

. The two most popular products are:

Comm100 Live Chat Comm100 Live Chat is a free basic live support software product offered via the SaaS (Software as a Service) model. It enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions, sa ...

: live support software that allows users to track and chat with their website visitors in real time. Comm100 Email Marketing:

bulk email software Bulk email software is software that is used to send emails in large quantities. Bulk email software usually refers to standalone software, while there are bulk email sending web-based services as well. Computer worm A computer worm is a s ...

that helps users send

opt-in email Opt-in email is a term used when someone is not initially added to an emailing list and is instead given the option to join the emailing list. Typically, this is some sort of mailing list, newsletter, or advertising. Opt-out emails do not ask ...

newsletters to subscribers.

References

{{Reflist Software companies of Canada Business software companies Cloud applications Customer relationship management software Software companies established in 2009 2009 establishments in British Columbia