Clarabridge is an American software company. It was founded in 2006 in

Reston, Virginia Reston is a census-designated place in Fairfax County, Virginia and a principal city of the Washington metropolitan area. As of the 2020 U.S. Census, Reston's population was 63,226. Founded in 1964, Reston was influenced by the Garden City movem ...

. Clarabridge offers

customer experience Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described the ...

software as a service Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is con ...

(SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from

social media Social media are interactive media technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of ''social medi ...

(such as

Facebook Facebook is an online social media and social networking service owned by American company Meta Platforms. Founded in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin M ...

Twitter Twitter is an online social media and social networking service owned and operated by American company Twitter, Inc., on which users post and interact with 280-character-long messages known as "tweets". Registered users can post, like, and ...

, or review sites),

call center A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

notes,

email Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant ...

, chats, and surveys. Using

natural language processing Natural language processing (NLP) is an interdisciplinary subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, in particular how to program computers to pro ...

and other patented technology, the software is used in

voice of the customer In marketing, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions. A widely used form of VOC market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, ...

customer experience management Customer experience (CX) is a totality of Cognition, cognitive, Affect (psychology), affective, Sensory processing, sensory, and behavioral consumer responses during all stages of the consumption (economics), consumption process including pre-pur ...

and customer feedback programs. Clarabridge was acquired by

Qualtrics Qualtrics is an American experience management company, with co-headquarters in Seattle, Washington, and Provo, Utah, in the United States. The company was founded in 2002 by Scott M. Smith, Ryan Smith, Jared Smith, and Stuart Orgill. Qualtric ...

in October of 2021.

Company milestones

* October, 2005: Clarabridge is incorporated * November, 2008: First Clarabridge Customer Connections User Conference (C3) * March, 2011: EMEA (Europe, Middle East, and Africa) Office Opens in London * December, 2011: One Billion Verbatim Processed * August, 2012: Two Billion Verbatim Processed * September, 2012: Clarabridge Culture/

Social Inclusion Social exclusion or social marginalisation is the social disadvantage and relegation to the fringe of society. It is a term that has been used widely in Europe and was first used in France in the late 20th century. It is used across discipline ...

Club Founded * February, 2013: Clarabridge opens office in San Francisco * September, 2013: $80M in Series D Funding * April, 2014: Acquisition of Market Metrix * April, 2015: Acquisition of Engagor * March, 2018: Clara-Ladies Founded * July, 2018: Clarabridge Announces Support for

WhatsApp WhatsApp (also called WhatsApp Messenger) is an internationally available freeware, cross-platform, centralized instant messaging (IM) and voice-over-IP (VoIP) service owned by American company Meta Platforms (formerly Facebook). It allows us ...

Business * July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending) * October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 * October, 2020: Clarabridge Launches Partnership with Facebook * October, 2021: Qualtrics completes acquisition of Clarabridge

References

{{Reflist Software companies based in Virginia