The Citizen's Charter and Grievance Redressal Bill 2011 also known as The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 or Citizens Charter Bill was proposed by Indian central legislation. It was tabled by
V. Narayanasamy, Minister of State for Personnel, Public Grievances and Pensions, in
Lok Sabha
The Lok Sabha, constitutionally the House of the People, is the lower house of India's bicameral Parliament, with the upper house being the Rajya Sabha. Members of the Lok Sabha are elected by an adult universal suffrage and a first-p ...
in December 2011. The bill lapsed due to dissolution of the
15th Lok Sabha
Members of the 15th Lok Sabha were elected during the 2009 general election in India. It was dissolved on 18 May 2014 by President Pranab Mukherjee.
Indian National Congress-led United Progressive Alliance won 44 more seats than the previou ...
.
Features
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for
Grievance Redressal
Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes act ...
. The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings.
The bill came after
Anna Hazare asked for its provisions to be included in the
Jan Lokpal Bill
The Jan Lokpal Bill, also referred to as the Citizen's Ombudsman Bill, was a bill drawn up by civil society activists in India seeking the appointment of a Jan Lokpal, an independent body to investigate corruption cases and complete the investi ...
.
Legislation Status
External links
Bill TextBill SummaryFDR Foundation for Democratic Reforms - Loksatta Party
See also
* Corruption in India#Anti-corruption laws in India
* Jan Lokpal Bill
The Jan Lokpal Bill, also referred to as the Citizen's Ombudsman Bill, was a bill drawn up by civil society activists in India seeking the appointment of a Jan Lokpal, an independent body to investigate corruption cases and complete the investi ...
References
{{Corruption
Proposed laws of India
Anti-corruption measures in India
Activism
Anti-corruption agencies
2011 in India