The chief services officer (CSO) is a position at the head of a firm carrying significant service design responsibilities. The CSO typically is responsible for developing processes and tools, both internally and externally, for producing maximum value to all stakeholders with intelligent and efficient use of potentially fluctuating human resources.
In some organizations, the same person may hold this title along with that of
chief operations officer
A chief operating officer or chief operations officer, also called a COO, is one of the highest-ranking executive positions in an organization, composing part of the " C-suite". The COO is usually the second-in-command at the firm, especially if t ...
(COO) as they both are same level roles. Alternatively, a company could have one or the other, or both occupied by separate people. Often, a CSO exists in heavily client-focussed companies, while a COO exists in
product development
In business and engineering, new product development (NPD) covers the complete process of bringing a new product to market, renewing an existing product or introducing a product in a new market. A central aspect of NPD is product design, along w ...
focused companies. A CSO almost always has a strong operations background and advanced degree, whereas a COO often has a background in business development. Both CSO and COO report to the
CEO or managing director of a company.
References
Management occupations
Research and development
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