In the United States, the chargemaster, also known as charge master, or charge description master (CDM), is a comprehensive listing of items billable to a
hospital patient
A patient is any recipient of health care services that are performed by healthcare professionals. The patient is most often ill or injured and in need of treatment by a physician, nurse, optometrist, dentist, veterinarian, or other hea ...
or a patient's
health insurance provider. In practice, it usually contains highly inflated
price
A price is the (usually not negative) quantity of payment or compensation given by one party to another in return for goods or services. In some situations, the price of production has a different name. If the product is a "good" in the ...
s at several times that of actual
cost
In production, research, retail, and accounting, a cost is the value of money that has been used up to produce something or deliver a service, and hence is not available for use anymore. In business, the cost may be one of acquisition, in whic ...
s to the hospital.
The chargemaster typically serves as the starting point for
negotiation
Negotiation is a dialogue between two or more people or parties to reach the desired outcome regarding one or more issues of conflict. It is an interaction between entities who aspire to agree on matters of mutual interest. The agreement c ...
s with patients and health insurance providers of what amount of money will actually be paid to the hospital. It is described as "the central mechanism of the revenue cycle" of a hospital.
Description
The chargemaster may be alternatively referred to as the "charge master", "hospital chargemaster", or the "charge description master" (CDM).
It is a comprehensive listing of items billable to a
hospital patient
A patient is any recipient of health care services that are performed by healthcare professionals. The patient is most often ill or injured and in need of treatment by a physician, nurse, optometrist, dentist, veterinarian, or other hea ...
or a patient's
health insurance provider.
It is described as "the central mechanism of the revenue cycle" of a hospital. Chargemasters include thousands of hospital services,
medical procedure
A medical procedure is a course of action intended to achieve a result in the delivery of healthcare.
A medical procedure with the intention of determining, measuring, or diagnosing a patient condition or parameter is also called a medical test. ...
s, equipment fees, drugs, supplies, and diagnostic evaluations such as imaging and
blood tests.
Each item in the chargemaster is assigned a unique identifier code and a set price that are used to generate patient bills.
Every hospital system maintains its own chargemaster.
Traditionally, hospitals regarded their chargemaster, alongside the
medical codes that catalogue the billing items, as a
trade secret
Trade secrets are a type of intellectual property that includes formulas, practices, processes, designs, instruments, patterns, or compilations of information that have inherent economic value because they are not generally known or readily ...
that is central to their business, and state laws and courts have historically accepted the view that these are proprietary information.
The procedure of developing, maintaining, and monitoring the chargemaster and its pricing scheme often necessitates multiple hospital employees working under the supervision of a "chargemaster coordinator",
a "charge master manager", or others in the health care system's operations or administrative support areas frequently called a "charge master team". Ultimate responsibility for ensuring accuracy of the chargemaster rests with each hospital's
chief financial officer, compliance officer, and hospital Board. Approximately forty percent of hospitals pay outside companies to help create and then adapt their chargemasters on a yearly basis.
According to ''Essentials of Managed Health Care'', as of 2012 the chargemaster file typically included between 20,000 and 50,000 price definitions.
The
Lewin Group
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota. It offers health care products and insurance services. UnitedHealth Group is the world's seventh largest c ...
analyzed utilization of the chargemaster and found that a low proportion of hospitals carried out regular reviews of their chargemaster implementation.
Costs for patients maintained on the chargemaster differ greatly from hospital to hospital.
Authors
J. Patrick Rooney and Dan Perrin note in their book ''
America's Health Care Crisis Solved'', "Charge-master rates, in reality, serve as nothing more than the starting point for negotiations" with the payer.
The impact of the chargemaster is such that those with good insurance or better access to means to afford quality healthcare pay the least for that care, whereas conversely uninsured, and others who pay out-of-pocket for healthcare pay the full chargemaster listed price for the same services.
Existing legislation and regulations
Federally all hospitals are now required to post their chargemaster on the hospital website.
Per the CMS.gov website
https://www.cms.gov/hospital-price-transparency
Hospital price transparency helps Americans know the cost of a hospital item or service before receiving it. Starting January 1, 2021, each hospital operating in the United States will be required to provide clear, accessible pricing information online about the items and services they provide in two ways:
In
California
California is a state in the Western United States, located along the Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the most populous U.S. state and the 3rd largest by area. It is also the m ...
, a regulation known as the "
Payers' Bill of Rights" (which is unique to the state) requires all hospitals to provide their chargemaster to the state, which then posts them online for the public.
The chargemaster procedure is generally only regulated in
Maryland
Maryland ( ) is a state in the Mid-Atlantic region of the United States. It shares borders with Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware and the Atlantic Ocean to ...
; author Peter Reid Kongstvedt notes in ''Essentials of Managed Care'', "Of particular importance, other than in Maryland, hospitals are generally free to charge whatever they want in their chargemaster."
Critical analysis
Chargemasters gained national attention in early 2013, when in short succession, there were two important publications made. First, there was a ''
Time
Time is the continued sequence of existence and events that occurs in an apparently irreversible succession from the past, through the present, into the future. It is a component quantity of various measurements used to sequence events, ...
'' magazine cover story published February 20, 2013, titled "Bitter Pill: Why Medical Bills Are Killing Us",
in which reporter
Steven Brill examined the overlooked role that chargemasters played in the American health care system's cost crisis, asserting that they routinely listed extremely high prices "devoid of any calculation related to cost", and were generally regarded as "fiction" in the healthcare industry, despite their significant role in setting prices for both insured and uninsured patients alike.
Then, a couple months later, the Centers for Medicare and Medicaid Services published inpatient prices for hospitals across the country in a publicly available format.
"The 'full charges' reflected on hospital Charge Masters are unconscionable", wrote George A. Nation III in a 2005 piece for the ''Kentucky Law Journal''.
Health care economist scholar
Uwe Reinhardt noted in a 2006 article for ''
Health Affairs
''Health Affairs'' is a monthly peer-reviewed healthcare journal established in 1981 by John K. Iglehart; since 2014, the editor-in-chief is Alan Weil. It was described by ''The Washington Post'' as "the bible of health policy".
Abstracting an ...
'' that the approach to chargemasters by hospitals would have to be modified to become more transparent, in order to encourage a form of
consumer-driven health care
Consumer-driven healthcare (CDHC), or consumer-driven health plans (CDHP) refers to a type of health insurance plan that allows employers and/or employees to utilize pretax money to help pay for medical expenses not covered by their health plan. ...
to help improve the system.
University of California, Berkeley
The University of California, Berkeley (UC Berkeley, Berkeley, Cal, or California) is a public land-grant research university in Berkeley, California. Established in 1868 as the University of California, it is the state's first land-grant u ...
professor of
health economics
Health economics is a branch of economics concerned with issues related to efficiency, effectiveness, value and behavior in the production and consumption of health and healthcare. Health economics is important in determining how to improv ...
James C. Robinson pointed out prior criticism of the chargemaster, "Much ink has been spilt bemoaning that incomprehensible foundation of hospital cost accounting and prices, the redoubtable chargemaster."
Robinson called for greater transparency as well as increased price standardization as steps to help remedy the situation.
In a 2007 article for ''Health Affairs'', Gerard F. Anderson observed, "Without knowing what services they will use in advance, it is impossible for patients to comparison shop."
Anderson also noted the esoteric nature of the language on the chargemaster made it difficult for patients and anyone other than hospital administrators to understand.
Anderson emphasized the difficulty of patients' ability to interpret the chargemaster in a subsequent 2012 article: "Furthermore, most of the items on the charge master file are written in code so that only the hospital administrators and a few experts in the field can interpret their meanings."
See also
*
Charity care
In the United States, charity care is health care provided for free or at reduced prices to low income patients. The percentage of doctors providing charity care dropped from 76% in 1996–97 to 68% in 2004–2005. Potential reasons for the decl ...
*
Dartmouth Atlas of Health Care
The Dartmouth Institute for Health Policy and Clinical Practice (TDI) is an organization within Dartmouth College "dedicated to improving healthcare through education, research, policy reform, leadership improvement, and communication with patient ...
*
Explanation of benefits (insurance)
*
Healthcare Blue Book
*
Health care prices
Health care prices in the United States, United States of America describes market and non-market factors that determine pricing, along with possible causes as to why prices are higher than other countries. Compared to other OECD countries, U.S. h ...
*
Health insurance in the United States
*
Health insurance costs in the United States
Health insurance costs in the United States are a major factor in access to health coverage. The rising cost of health insurance leads more consumers to go without coverage and increase in insurance cost and accompanying rise in the cost of health ...
*
J. Patrick Rooney
*
Medical debt
Medical debt refers to debt incurred by individuals due to health care costs and related expenses.
Medical debt is different from other forms of debt, because it is usually incurred accidentally or faultlessly. People do not plan to fall ill or ...
*
Underinsured
Underinsured refers to various degrees of being insured for some real risks and uninsured for others, at the same time.
Health care
Johns Hopkins University professor Vicente Navarro stated in 2003, "the problem does not end here, with the uninsu ...
References
Further reading
*
Alternate link ''
Columbia Journalism Review
The ''Columbia Journalism Review'' (''CJR'') is a biannual magazine for professional journalists that has been published by the Columbia University Graduate School of Journalism since 1961. Its contents include news and media industry trends, an ...
''.
External links
{{wiktionary, chargemaster
Database of hospital chargemasters in California Office of Statewide Health Planning and Development, State of California
Centers for Medicare & Medicaid Services
Healthcare in the United States
Health insurance in the United States
Health policy in the United States