Certified software manager (CSM) is a professional designation for
IT asset management
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes ''Business service management'' and planning for the future.
Historically, ''data center management'' wa ...
. The course was developed by the
Software Publishers Association
The Software and Information Industry Association (SIIA) is a trade association dedicated to the entertainment, consumer and business software industries. Established in 1984 as the Software Publishers Association (SPA), the SIIA took its new na ...
(now SIIA) in 1994 as a component of one of the first global anti-piracy efforts, led by
Ken Wasch
Ken or KEN may refer to:
Entertainment
* ''Ken'' (album), a 2017 album by Canadian indie rock band Destroyer.
* ''Ken'' (film), 1964 Japanese film.
* ''Ken'' (magazine), a large-format political magazine.
* Ken Masters, a main character in t ...
. In 2004, the administration of the CSM, and its successor class the
Advanced Software Manager, moved to Washington, DC-based LicenseLogic. According to
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL de ...
, a Software Manager is defined as a person who manages "…all the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle."
The course syllabus walks the attendee through from the beginning of "What is
Software Asset Management (SAM)?" through to developing a basic asset management program for their organization.
The CSM is the basis for various other ITAM courses.
References
External links
LicenseLogic
Information technology qualifications
Computer occupations
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