Callware Technologies, Inc. (Callware) is a
software
Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work.
...
company in the
telecommunication industry The telecommunications industries within the sector of information and communication technology is made up of all telecommunications/telephone companies and internet service providers and plays a crucial role in the evolution of mobile communication ...
, headquartered in
Salt Lake City, Utah
Salt Lake City (often shortened to Salt Lake and abbreviated as SLC) is the Capital (political), capital and List of cities and towns in Utah, most populous city of Utah, United States. It is the county seat, seat of Salt Lake County, Utah, Sal ...
. It specializes in developing
unified communication and
unified messaging Unified messaging (or UM) is a business term for the integration of different electronic messaging and communications media ( e-mail, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of ...
solutions for the
US Department of Defense
The United States Department of Defense (DoD, USDOD or DOD) is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national sec ...
, government, educational institutions, and mid to enterprise business.
Callware is known for its Callegra.UC product, which provides
voicemail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to ind ...
,
unified messaging Unified messaging (or UM) is a business term for the integration of different electronic messaging and communications media ( e-mail, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of ...
,
auto attendant,
text to speech
Speech synthesis is the artificial production of human speech. A computer system used for this purpose is called a speech synthesizer, and can be implemented in software or hardware products. A text-to-speech (TTS) system converts normal languag ...
(TTS),
voice recognition, and clients to access voice and fax messages from the telephone, desktop client, or the Internet.
Callware produces a high security version of its products for the US Department of Defense which is listed on the Approved Products List (APL) and is
JITC
The Joint Interoperability Test Command (JITC) is a wing of the United States Department of Defense that tests and certifies information technology products for military use.
History
The JITC had its roots in the TRI-TAC program of the 1970s, wh ...
certified on a regular basis. This product is currently in use at over 100 US Department of Defense sites and military bases worldwide.
Callware Technologies product Callegra.UC is used as a replacement technology for legacy systems, unsupported systems, end of life systems, or mismatched voicemail systems due to its ability to integrate with many switches and various vendors.
Callware's products have received awards from Internet Telephony Magazine, Communication Solutions, CTI Magazine, Network Magazine, Frost & Sullivan, Network Computing Magazine, and PC Magazine, among others.
Corporate history
In 1994, Callware Technologies was incorporated as a result of a spin-off from International Voice Exchange, a service bureau and software development company founded in 1988.
At that time, Callware introduced its unified messaging and unified communications product — Callegra. Callegra became the first voicemail product in the market to give Users the ability to access, send, and receive voicemail and fax messages directly from a
computer desktop interface. Subsequent versions integrated Callegra’s GUI with
Novell GroupWise
GroupWise is a messaging and collaboration platform from Micro Focus that supports email, calendaring, personal information management, instant messaging, and document management. The GroupWise platform consists of desktop client software, w ...
,
Microsoft Outlook,
Lotus Notes
HCL Notes (formerly IBM Notes and Lotus Notes; see Branding below) and HCL Domino (formerly IBM Domino and Lotus Domino) are the client and server
Server may refer to:
Computing
*Server (computing), a computer program or a device that provide ...
, and various web browsers.
In 1998, Callware started providing Callegra to government agencies and the
US Department of Defense
The United States Department of Defense (DoD, USDOD or DOD) is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national sec ...
(DoD).
In 2002, Callware introduced its flagship product Callegra.UC. Callegra.UC added a .NET
Web Service, allowing custom client applications to be developed for the Callegra.UC unified messaging and communication product. This new feature opened
PBX functions and voicemail services through programming of
SOAP
Soap is a salt of a fatty acid used in a variety of cleansing and lubricating products. In a domestic setting, soaps are surfactants usually used for washing, bathing, and other types of housekeeping. In industrial settings, soaps are use ...
and
.NET.
In 2004, Callware enhanced its flagship product and released the Department of Defense (DoD) edition Callegra.UC JITC, which added enhanced high security features. Callegra.UC JITC became the first product of its kind to obtain Joint Interoperability Test Command (
JITC
The Joint Interoperability Test Command (JITC) is a wing of the United States Department of Defense that tests and certifies information technology products for military use.
History
The JITC had its roots in the TRI-TAC program of the 1970s, wh ...
) Certification and Information Assurance (IA) Accreditation in October 2004, and is the only product of its kind to be listed on the DoD Approved Products List (APL).
In 2010, Callware Technologies’ products have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 DoD sites and military bases worldwide.
The headquarters for Callware Technologies is located in Salt Lake City, Utah.
See also
*
Unified Communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including ...
*
Unified Messaging Unified messaging (or UM) is a business term for the integration of different electronic messaging and communications media ( e-mail, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of ...
*
Voicemail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to ind ...
References
{{reflist
External links
Callware Technologies- Callware Technology Official Website
Callware Technology News- Callware Technology News and Press Releases
Companies based in Salt Lake City
Privately held companies based in Utah
Software companies based in Utah
Telecommunications companies of the United States
VoIP companies of the United States
1994 establishments in Utah
Software companies of the United States