web site
A website (also written as a web site) is a collection of web pages and related content that is identified by a common domain name and published on at least one web server. Examples of notable websites are Google, Facebook, Amazon, and Wikipe ...
targeted at adolescent girls created in 2000 by
consumer goods
A final good or consumer good is a final product ready for sale that is used by the consumer to satisfy current wants or needs, unlike a intermediate good, which is used to produce other goods. A microwave oven or a bicycle is a final good, but ...
company
Procter & Gamble
The Procter & Gamble Company (P&G) is an American multinational consumer goods corporation headquartered in Cincinnati, Ohio, founded in 1837 by William Procter and James Gamble. It specializes in a wide range of personal health/consumer hea ...
(P&G).
It provides information and advice. It is also a marketing tool.
History
The site was created in 2000, with P&G including content provided by experts. Its development was led by the company's Tampax brand and feminine care group.
Forum
Forum or The Forum (plural forums or fora) may refer to:
Common uses
* Forum (legal), designated space for public expression in the United States
*Forum (Roman), open public space within a Roman city
**Roman Forum, most famous example
*Internet ...
s were later added, in order to build interest. This enables girls to discuss things with each other, facilitating more subtle and effective marketing by the company. Company representatives "play an active role" in this
user-generated content
User-generated content (UGC), alternatively known as user-created content (UCC), is any form of content, such as images, videos, text, testimonials, and audio, that has been posted by users on online platforms such as social media, discussion f ...
.
, the website was available in 25 countries. Its content editor in 2005 was author Marcia Byalick.
Features
The site provides information and expert advice on topical
self care
Self-care has been defined as the process of establishing behaviors to ensure holistic well-being of oneself, to promote health, and to actively management of illness when it occurs. Individuals engage in some form of self-care daily with food ...
issues such as
menstruation
Menstruation (also known as a period, among other colloquial terms) is the regular discharge of blood and mucosal tissue from the inner lining of the uterus through the vagina. The menstrual cycle is characterized by the rise and fall of hor ...
,
eating disorder
An eating disorder is a mental disorder defined by abnormal eating behaviors that negatively affect a person's physical or mental health. Only one eating disorder can be diagnosed at a given time. Types of eating disorders include binge eating d ...
s,
acne
Acne, also known as ''acne vulgaris'', is a long-term Cutaneous condition, skin condition that occurs when Keratinocyte, dead skin cells and Sebum, oil from the skin clog hair follicles. Typical features of the condition include comedo, black ...
and
dating
Dating is a stage of romantic relationships in which two individuals engage in an activity together, most often with the intention of evaluating each other's suitability as a partner in a future intimate relationship. It falls into the categor ...
, by taking a "big-sister approach". Features such as
self-discovery
A "journey of self-discovery" refers to a travel, pilgrimage, or series of events whereby a person attempts to determine how they feel, personally, about spiritual issues or priorities, It also advertises some of the company's products and has offered free samples from
Always
Always may refer to:
Film and television
* ''Always'', a 1985 film directed by Henry Jaglom
* ''Always'' (1989 film), a 1989 romantic comedy-drama directed by Steven Spielberg
* ''Always'' (2011 film), a 2011 South Korean film, also known as '' ...
and
Tampax
Tampax (a portmanteau of tampon and pack) is a brand of tampon currently owned by Procter & Gamble. It was based in White Plains, New York, US until its sale to Procter & Gamble in 1997. It is a subsidiary of P&G's Always brand and is sold in ov ...
. The information is provided using "cool teenage-girl vocabulary".
In addition to offering advice, the site gathers information from questions asked anonymously by visitors. This is used for inbound
internet marketing
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...
of its products, being judged by co-author of social technologies book '' Groundswell'', Josh Bernoff, as being four times as cost-effective as advertising. The site facilitates
data collection
Data collection or data gathering is the process of gathering and measuring information on targeted variables in an established system, which then enables one to answer relevant questions and evaluate outcomes. Data collection is a research com ...
and
market testing
Concept testing (to be distinguished from pre-test markets and test markets which may be used at a later stage of product development research) is the process of using surveys (and sometimes qualitative methods) to evaluate consumer acceptance of ...
.SociologistAdam Arvidsson, writing in 2006, analysed the site's premise as being that "engagement in community-like interaction will generate emotional and experiential ties" in consumers. They will consequently relate positively to the brand, which will raise the brand's
equity
Equity may refer to:
Finance, accounting and ownership
* Equity (finance), ownership of assets that have liabilities attached to them
** Stock, equity based on original contributions of cash or other value to a business
** Home equity, the dif ...
.
Marketing agreements
The authors and publishers of 2006 novel ''
Cathy's Book
''Cathy's Book: If Found Call (650) 266-8233'' is a young adult novel with alternative reality game elements by Sean Stewart and Jordan Weisman, illustrated by Cathy Brigg. It was first published October 3, 2006 by Running Press. It includes an evi ...
'' agreed with P&G to include references to the
CoverGirl
CoverGirl is an American cosmetics brand founded in Maryland, United States, by the Noxzema Chemical Company. It was acquired by Procter & Gamble in 1989 and later acquired by Coty, Inc. in 2016. The Noxell Company advertised this cosmetics li ...
makeup line in exchange for promoting the book on BeingGirl. No monetary payment was involved. The references were deleted in the novel's paperback edition. Also in 2006,
Sony BMG
Sony BMG Music Entertainment was an American record company owned as a 50–50 joint venture between Sony Corporation of America and Bertelsmann. The venture's successor, the revived Sony Music, is wholly owned by Sony, following their buyout o ...
partnered with P&G to feature its artists on the site. David G. Knox, a teenage market specialist in P&G's beauty division said that they approached Sony in order for teens to associate their brands with stars such as singer-songwriter
Teddy Geiger
Teresa Geiger (born September 16, 1988) also known by her stage name Teddy Geiger, is an American artist, songwriter and record producer.
Early life
Geiger was born on September 16, 1988, to Lorilyn Rizzo-Bridges and John Theodore Geiger, I. Sh ...
.
Reception
The Taiwan site attracted 6000 registered members in the three months since launch in 2002. , it was receiving in excess of hits worldwide per month. Its "successful engagement of teen girls" has been largely attributed to the company "stay ngin the background". Its Indian site was launched in 2006, which Nikhil Pahwa on the ''contentsutra'' blog observed to "lack the freedom of a social networking space", such as
Hindustan Unilever
Hindustan Unilever Limited (HUL) is a consumer goods company headquartered in Mumbai, Maharashtra. It is a subsidiary of Unilever, a British company. Its products include foods, beverages, cleaning agents, personal care products, water purifi ...
's Sunsilk Gang of Girls. Writing in 2006, Sheth and Sisodia noted that the open discussion (in
real life
Real life is a phrase used originally in literature to distinguish between the real world and fictional, virtual or idealized worlds, and in acting to distinguish between actors and the characters they portray. It has become a popular term on the ...
) by teenage girls of feminine hygiene products may be difficult in some countries.
In 2011, the charity
Mothers' Union
The Mothers' Union is an international Christian charity that seeks to support families worldwide. Its members are not all mothers or even all women, as there are many parents, men, widows, singles and grandparents involved in its work. Its main ai ...
criticised the site for being "clearly a marketing tool" and Rebecca Morgan of the London Feminist Network linked references to
hair removal
Hair removal, also known as epilation or depilation, is the deliberate removal of body hair or head hair.
Hair typically grows all over the human body and can vary in thickness and length across human populations. Hair can become more visible ...
and erotic underwear with the sexualisation of childhood. Research fellow at the
University of York
, mottoeng = On the threshold of wisdom
, established =
, type = Public research university
, endowment = £8.0 million
, budget = £403.6 million
, chancellor = Heather Melville
, vice_chancellor = Charlie Jeffery
, students ...
, Dr Merran Toerien, criticised the site's attitude in advertising to such a young age group.
Some reviewers evaluated the health content as being "useful and well presented", although concern was expressed about the number of product mentions. Some of the
weight-loss
Weight loss, in the context of medicine, health, or physical fitness, refers to a reduction of the total body mass, by a mean loss of fluid, body fat (adipose tissue), or lean mass (namely bone mineral deposits, muscle, tendon, and other conn ...
tips were seen by some as "enabling eating-disorder behavior".
A P&G spokeswoman said that the site's "broader personal wellbeing educational scheme was strongly supported by schools".