BT Enterprise is a division of

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telecommunications company

BT Group BT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broa ...

that provides products and services to organisations in the small-to-medium-sized business, corporate and public sectors, and wholesale services through BT Wholesale. These offerings include

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and IP voice,

unified communications Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including e ...

, mobile telephony,

cyber security Computer security, cybersecurity (cyber security), or information technology security (IT security) is the protection of computer systems and networks from attack by malicious actors that may result in unauthorized information disclosure, the ...

cloud computing Cloud computing is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over mul ...

and

managed services Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the r ...

. It was formed through the combination of BT's Business and Public Sector division with its Wholesale and Ventures business in April 2018. Gerry McQuade, CEO of Wholesale and Ventures at the time, was appointed CEO of the new combined business. Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including

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Virgin Media O2 Virgin Media O2 (legally incorporated as VMED O2 UK Limited) is a British mass media and telecommunications company based in London, England. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica t ...

and

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. Enterprise also offers media and broadcasting services in the UK and globally, working with major broadcasters including

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...

History

Plusnet Plusnet plc is a British triple play internet service provider (ISP); providing broadband, landline and mobile services. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was f ...

In August 2019, the BT Group agreed to sell its BT Fleet Solutions (otherwise simply known as BT Fleet) business, a business operating under Enterprise, to private equity group Aurelius Equity for an undisclosed sum. Founded in 2002, Fleet Solutions was responsible for the management of BT's 35,000 vehicles (29,000 of which were

Openreach Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I ...

vehicles) as well as providing management to a further 50,000 vehicles for other organisations. Two months later, Fleet Solutions' new owner, Aurellius, dropped BT from its name as it rebranded to Rivus Fleet Solutions. The reasoning behind the sale of BT Fleet aligned with the reasoning behind the formation of Enterprise a year earlier, with BT Group bidding to cut its overheads by around £1.5 billion. The group, which was forced to spin-off its networking business Openreach into an independent but wholly-owned subsidiary, faced pressure to fund Openreach's rollout of fibre-to-the-property in the UK with competitors such as CityFibre ramping up their efforts to get areas connected to fibre. In March 2020, a further business operating under Enterprise was sold by BT. Tikit, a global legal, accounting and professional services software business, was sold by the group to Advanced for £84 million. BT had acquired Tikit itself in 2012 for a fee of £64 million. Enterprise CEO Gerry McQuade said: “With BT’s renewed focus on investing in our core business, the time is right for a new owner to maximise Tikit’s full potential." In September 2020, Enterprise announced a five-year strategic partnership with lifeboat charity RNLI to provide the charity with modern communication services, as well as developing more ways technology can help the RNLI save more lives at sea.

999 call handling

Enterprise is responsible for BT's 999 call handling operation, which handles more than 90,000 calls per day from seven of its call centres. It answers 999 calls from Northern Ireland, Scotland, Wales and England, passing the calls to the relevant emergency service. It's a service that BT has provided for more than 80 years, when it operated under the General Post Office umbrella.

Future

On 16 December 2022, BT announced that Enterprise would be merged with

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to form a new division,

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, in an effort to save £100 million each year by the end of the 2025 financial year. The new division will be led by

Bas Burger Bas Burger (born 1970) is a Dutch business executive (French) known for his work in the international telecom industry. (Spanish) (Dutch) Currently CEO, Global Services, BT, he is a contributor to the World Economic Forum and is on the Committ ...

References

{{Telecommunications industry in the United Kingdom Telecommunications companies of the United Kingdom Internet service providers of the United Kingdom Companies established in 1981 BT Group

History

999 call handling

Future

See also

References