Automated Decision Support, or ADS, systems are
rule-based system
In computer science, a rule-based system is used to store and manipulate knowledge to interpret information in a useful way. It is often used in artificial intelligence applications and research.
Normally, the term ''rule-based system'' is appli ...
s that are able to automatically provide solutions to repetitive management problems.
[Turban, Leidner, McLean and Wetherbe, 2007] ADSs are very closely related to
business informatics and
business analytics
Business analytics (BA) refers to the skills, technologies, and practices for continuous iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing ne ...
.
Automated decision support systems are based on business rules. These business rules can be created or operated by the business analytics. The business rules can trigger a decision that is part of the business informatics.
ADSs are most useful in situations that require solutions to repetitive problems mostly using electronically available information. The required knowledge and relevant decision criteria must be very clearly defined and structured. The problem situation at hand must be clear and well understood.
Components to ADSs are also provided by software development companies. The following components are provided:
*
Rules engines
* Mathematical and statistical
algorithms
In mathematics and computer science, an algorithm () is a finite sequence of rigorous instructions, typically used to solve a class of specific problems or to perform a computation. Algorithms are used as specifications for performing ...
* Industry-specific packages
* Enterprise systems
*
Workflow application
A workflow application is a software application which automates, to at least some degree, a process or processes. The processes are usually business-related but can be any process that requires a series of steps to be automated via software. Some ...
s
See also
*
Automated decision-making
Automated decision-making (ADM) involves the use of data, machines and algorithms to make decisions in a range of contexts, including public administration, business, health, education, law, employment, transport, media and entertainment, with var ...
*
Decision support system
*
Enterprise Decision Management
*
Business rules
References
Further reading
*
DeSanctis, Gerardine; Gallupe, R. Brent "A Foundation for the Study of Group Decision Support Systems ," ''Gallupe Management Science'', Vol. 33, No. 5. (May, 1987), pp. 589–609
*Fjermestad, Jerry and Hiltz, Starr Roxanne. "An assessment of group support systems experimental research: methodology and results," ''Journal of Management Information Systems'' Volume 15, Issue 3 (December 1998), pp. 7 – 149
*Jessup, Leonard M. and Tansik, David A. "Decision Making in an Automated Environment: The Effects of Anonymity and Proximity with a Group Decision Support System," ''Decision Sciences'' 22 (2), 1991, pp. 266–279
*Nunamaker, J. F., Applegate, Lynda M. and Konsynski, Benn R. "Computer-Aided Deliberation: Model Management and Group Decision Support (in Special Focus on Decision Support Systems)," ''Operations Research'', Vol. 36, No. 6. (Nov. - Dec., 1988), pp. 826–848.
*O'Keefe, Robert M. and McEachern, Tim.
Web-based customer decision support systems" ''Communications of the ACM archive'' Volume 41, Issue 3 (March 1998), pp. 71 – 78
*Turban, Leidner, McLean and Wetherbe, ''Information Technology for Management'', Wiley & Sons, Inc. 2007, {{ISBN, 978-0-471-78712-9
Decision support systems