Automated Retail
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Automated retail is the category of
self-service Self-service is the practice of serving oneself, usually when making purchases. Aside from Automated Teller Machines, which are not limited to banks, and customer-operated supermarket check-out, labor-saving of which has been described as self- ...
, standalone kiosks that operate as fully automatic retail stores through the use of software integrations to replace the traditional retail services inside in a traditional retail store. These standalone kiosks are often located in heavily trafficked locations such as airports, malls, resorts and transit hubs. Consumers often browse and select products using a touchscreen interface that operates similar to an ecommerce website, pay for purchases using a credit or
debit card A debit card, also known as a check card or bank card is a payment card that can be used in place of cash to make purchases. The term '' plastic card'' includes the above and as an identity document. These are similar to a credit card, but u ...
, and then the product is dispensed through a system other than gravity fed drop systems, often via a robotic arm inside the kiosk. These software integrations, the consumer experience and the delivery mechanisms are what differentiate automated retail stores from
vending machine A vending machine is an automated machine that provides items such as snacks, beverages, cigarettes, and lottery tickets to consumers after cash, a credit card, or other forms of payment are inserted into the machine or otherwise made. The fir ...
s.
ZoomShops ZoomSystems specializes in the design, technology, software development, and operation of automated retail stores. ZoomSystems technology and services support automated, self-service retail stores called ZoomShops located in airports, malls, milit ...
and
Redbox Redbox Automated Retail LLC (stylized as redbox.) is an American video rental company specializing in DVD, Blu-ray, 4K UHD rentals, and formerly video games via automated retail kiosks. Redbox kiosks feature the company's signature red color an ...
are examples of companies that pursue an automated retail business model.Now available at vending machines: GPS, iPods, cameras ...Archived copy
sj-r.com. July 24, 2010


See also

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Automat An automat is a fast food restaurant where simple foods and drinks are served by vending machines. The world's first automat, Quisisana, opened in Berlin, Germany in 1895. By country Germany The first automat in the world was the Quisisana ...
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Automated restaurant An automated restaurant or robotic restaurant is a restaurant that uses robots to do tasks such as delivering food and drink to the tables and/or cooking the food. History Restaurant automation means the use of a ''restaurant management system'' ...
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Automated teller machine An automated teller machine (ATM) or cash machine (in British English) is an electronic telecommunications device that enables customers of financial institutions to perform financial transactions, such as cash withdrawals, deposits, fun ...
(ATM) *
Business process automation Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increa ...
*
Cashierless store A cashierless store (also called a till-less store, checkout-free store or Just walk out store) is a store which allows customers to shop their products and leave without having to wait in line and pay at a checkout. Stores use a combination of te ...
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Self checkout Self-checkouts (SCOs), also known as assisted checkouts (ACOs) or self-service checkouts, are machines that provide a mechanism for customers to complete their own transaction from a retailer without needing a traditional staffed checkout. When ...
* Types of retail outlets *
Vending machine A vending machine is an automated machine that provides items such as snacks, beverages, cigarettes, and lottery tickets to consumers after cash, a credit card, or other forms of payment are inserted into the machine or otherwise made. The fir ...


Notes

{{reflist Retail processes and techniques