AppleCare

AppleCare+ is Apple's brand name for extended warranty and technical support plans. It allows the customer unlimited incidents of accidental damage with a deductible (which, like the price of the plan, varies by device). AppleCare+ is available for Mac, iPad, iPhone, Apple Watch, Apple Vision Pro, Apple Display, headphones, Apple TV and HomePod. AppleCare+ plans include Apple software associated with the covered hardware.

Most Apple hardware comes with complimentary telephone technical support and a limited warranty from Apple. In the United States, AppleCare+ with Theft and Loss runs alongside the warranty from the purchase date, and provides one-stop service and support from Apple experts. Customers can elect to continue their AppleCare+ coverage on an annual basis upon the expiration of their initial plan. The monthly option will run until canceled.

AppleCare+ is sold by Apple and its authorized resellers. It can be attached, via the serial number, to devices at the time of purchase, or up to thirty or sixty days (depending on location) post-purchase.

AppleCare+ also includes an express replacement service for iPad and iPhone. AppleCare+ insures against accidental damage, unlike the statutory warranty.

AppleCare+ services may be provided in all countries where the program is offered regardless of country of AppleCare+ purchase, subject to local terms and conditions.

AppleCare+ does not override any existing warranty laws or consumer rights laws.

As of October 2023, Theft and Loss coverage is provided in Australia, Austria, Chile, Denmark, Finland, France, Germany, Italy, Ireland, Japan, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom and the United States. AppleCare+ with Theft and Loss includes up to two incidents of accidental damage, theft or loss coverage at a reduced cost to the end consumer. Currently, Theft and Loss coverage is unavailable in some parts of Europe, South America, Asia Pacific, Africa, North America (Canada) or Antarctica. To be able to claim on a stolen or lost device, the customer's Find My feature needs to be active.

Included Mac and iPad accessory coverage

Customers who purchase AppleCare+ with any Mac computer or iPad are also automatically entitled to receive coverage for some other related Apple accessories and in-box accessories (such as power adapters and cables). Along with coverage for the MacBook, any additional Apple display purchased at the same time as a Macbook device is covered. AppleCare+ for iPad also covers accidental damage to Apple Pencils or Magic Keyboards.

AppleCare+ Extended Service

In some countries or territories where there are no local Apple offices, such as parts of Latin America, the "AppleCare+ Extended Service" product is available in place of the AppleCare+ product. This offers the same hardware warranty, but without phone and online support.

Compliance in various jurisdictions

China

On March 15, 2013, China Central Television aired a program for the World Consumer Rights Day. The program criticized the issue associated with Apple warranty issues in China. The report said, an iPhone always gets an old back cover when being repaired in China. It also states that the warranty period for changed product is only 90 days and the warranty period for Macintosh and iPad are not according to Chinese laws to get warranty in China. On April 1, 2013, Apple CEO Tim Cook apologized to Chinese consumers for the China warranty policy and changed the policy.

European Union

In some parts of European countries a part of the European Union (EU), local regulations gives consumers a minimum of two years warranty on hardware defects that existed at time of purchase, which overlaps the benefits of AppleCare. This effectively means that, in certain countries in the EU, AppleCare+ still offers phone and online support for ninety days on all devices. In most countries, the onus under the EU law is on the ''merchant'' to establish that a hardware defect did not exist at time of purchase for the first six months after purchase. After the six-month period, this is reversed, meaning that the ''customer'' may need to establish that a hardware defect did exist when they received the product. Unlike the statutory guarantee, AppleCare+ also covers defects that appeared after purchase, if the device was handled correctly.

Italy

On December 27, 2011, Apple was fined a total of €900,000 by the Italian Antitrust Authority for failing to properly inform customers of their legal right to two years of warranty service under Italy's Consumer Code. According to the Italian agency Apple only disclosed its own standard one-year warranty and offered to sell customers AppleCare+ for one additional year instead of abiding by the law. The agency fined Apple €400,000 for failing to disclose the legally mandated two-year warranty and €500,000 for selling overlapping AppleCare+ coverage.

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References

External links

Apple - AppleCare+ products and services

{{Apple

Apple Inc. services