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Amazon Locker is a self-service
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers.
Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Amazon partners with retail stores such as 7-Eleven and
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.
package delivery
Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less than truckload shi ...
service of parcel locker
Parcel locker is an automated postal box that allows users for a self-service collection of parcels and oversize letters as well as the dispatch of parcels.
Amazon Locker
Amazon Locker is a self-service package delivery service of parcel locke ...
s offered by online retailer Amazon
Amazon most often refers to:
* Amazons, a tribe of female warriors in Greek mythology
* Amazon rainforest, a rainforest covering most of the Amazon basin
* Amazon River, in South America
* Amazon (company), an American multinational technolog ...
. Amazon customers can select any Locker location as their delivery address and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen
A touchscreen or touch screen is the assembly of both an input ('touch panel') and output ('display') device. The touch panel is normally layered on the top of an electronic visual display of an information processing system. The display is ofte ...
. However, certain third-party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS
UPS or ups may refer to:
Companies and organizations
* United Parcel Service, an American shipping company
** The UPS Store, UPS subsidiary
** UPS Airlines, UPS subsidiary
* Underground Press Syndicate, later ''Alternative Press Syndicate'' or ...
that require a signature. There are several sizes, but when ordering, amazon.com reports some parcels are too big to be delivered to a locker.
The Amazon Locker program was launched in September 2011 in New York City
New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...
, Seattle
Seattle ( ) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With a 2020 population of 737,015, it is the largest city in both the state of Washington and the Pacific Northwest regio ...
, and London
London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a majo ...
. As of June 2018, Lockers were available in over 2,800 locations in 70+ cities.
Operation
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers.
Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Locker locations
Amazon partners with retail stores such as 7-Eleven and Spar
SPAR, originally DESPAR, styled as DE SPAR, is a Dutch multinational that provides branding, supplies and support services for independently owned and operated food retail stores. It was founded in the Netherlands in 1932, by Adriaan van Well, ...
to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year.
7-Eleven has kiosks in 186 locations in the US as of 2015.
In the United Kingdom, Amazon has a partnership with Co-op Food
Co-op Food is a brand used for the food retail business of The Co-operative Group in the United Kingdom.
Prior to reintroducing the brand in 2016, the group used " The Co-operative" branding, which is still used by a number of consumers' co- ...
and Morrisons
Wm Morrison Supermarkets, trading as Morrisons, is the fifth largest supermarket chain in the United Kingdom. As of 2021, the company had 497 supermarkets across England, Wales and Scotland, as well as one in Gibraltar. The company is headqu ...
. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex
West Sussex is a county in South East England on the English Channel coast. The ceremonial county comprises the shire districts of Adur, Arun, Chichester, Horsham, and Mid Sussex, and the boroughs of Crawley and Worthing. Covering an ...
have also been operating Lockers. Large retail centres often have Amazon Lockers, for example there are two in One New Change
One New Change is a major office and retail development in the City of London. It comprises of floor space, including of retail space and of office space and is the only large shopping centre in the City of London, the historic nucleus and mo ...
in London
London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a majo ...
, and there is one in Stratford Centre. The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick
, mottoeng = Mind moves matter
, established =
, type = Public research university
, endowment = £7.0 million (2021)
, budget = £698.2 million (2020â ...
.
Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy.
In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market
Whole Foods Market IP, Inc., a subsidiary of Amazon, is an upscale American multinational supermarket chain headquartered in Austin, Texas, which sells products free from hydrogenated fats and artificial colors, flavors, and preservatives. A US ...
locations.
Amazon Hub
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.
See also
* Packstation, a comparable service offered by DHL Parcel Germany for parcels and oversize letters.References
External links
* {{Amazon, state=collapsed Amazon (company) Computer-related introductions in 2011