Advanced Contact Solutions, Inc. (ACS) is a

business process outsourcing Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...

(BPO) company based in the

Philippines The Philippines (; fil, Pilipinas, links=no), officially the Republic of the Philippines ( fil, Republika ng Pilipinas, links=no), * bik, Republika kan Filipinas * ceb, Republika sa Pilipinas * cbk, República de Filipinas * hil, Republ ...

History

ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the

Philippine Stock Exchange The Philippine Stock Exchange, Inc. ( fil, Pamilihang Sapi ng Pilipinas; ) is the national stock exchange of the Philippines. The exchange was created in 1992 from the merger of the Manila Stock Exchange and the Makati Stock Exchange. Includin ...

. Its

parent company A holding company is a company whose primary business is holding a controlling interest in the securities of other companies. A holding company usually does not produce goods or services itself. Its purpose is to own shares of other companies ...

is Paxys Solutions Corp. Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS provided services to companies in the

United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...

Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by tot ...

Australia Australia, officially the Commonwealth of Australia, is a Sovereign state, sovereign country comprising the mainland of the Australia (continent), Australian continent, the island of Tasmania, and numerous List of islands of Australia, sma ...

United Kingdom The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Europe, off the north-western coast of the continental mainland. It comprises England, Scotland, Wales and North ...

, and the

. Advanced Contact Solutions manages five

call centre A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

s with about 7,000 seats in various cities in and near

Manila Manila ( , ; fil, Maynila, ), officially the City of Manila ( fil, Lungsod ng Maynila, ), is the capital of the Philippines, and its second-most populous city. It is highly urbanized and, as of 2019, was the world's most densely populate ...

, including

Makati Makati ( ), officially the City of Makati ( fil, Lungsod ng Makati), is a 1st class highly urbanized city in the National Capital Region of the Philippines. Makati is the financial center of the Philippines; it has the highest concentration ...

Quezon City Quezon City (, ; fil, Lungsod Quezon ), also known as the City of Quezon and Q.C. (read in Filipino as Kyusi), is the List of cities in the Philippines, most populous city in the Philippines. According to the 2020 census, it has a populatio ...

, and

Lipa City Lipa (), officially the City of Lipa ( fil, Lungsod ng Lipa), is a 1st class component city in the province of Batangas, Philippines. According to the 2020 census, it has a population of 372,931 people. It is the first city charter in the pro ...

. ACS is considered to be one of the 39 largest call centres in the

. In 2007, ACS had a revenue of P2.6 billion. The company handled inbound calls and electronic mail from customers, provide outbound telemarketing services. Advanced Contact Solutions is an active member of Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). ACS is a member of the American and British Chamber of Commerce in the Philippines. ACS is also a member of international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals Business (SOCAP) and others. On November, 2008, the company dismissed 889 employees (about one-fifth of its manpower) as it suffered a net loss of P100 million with revenues of P1.48 billion. The decision was prompted by diminishing business volume due to the

recession In economics, a recession is a business cycle contraction when there is a general decline in economic activity. Recessions generally occur when there is a widespread drop in spending (an adverse demand shock). This may be triggered by various ...

in the United States as well as emergence from bankruptcy of one of its business clients. The Philippine Stock Exchange said that Paxys had divested its callcenter, salary packaging, IT consulting, and software business.

Technology

ACS has partnered with multiple carriers — both international and domestic. The company partnered with major US-based and Philippine

telecommunication Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...

carriers using point-to-point DS3, E1, and T1 circuits.

References

{{reflist Business process outsourcing companies of the Philippines Offshoring Outsourcing companies Companies based in Makati