Adam Lilling
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Adam Lilling (born 1970) is an entrepreneur and venture capitalist. The founder of Pentagon CDs and Tapes, an internet music retailer which launched in 1995, Lilling is recognized for his early role in the development of the online music business and
e-commerce E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain manageme ...
practices. He is the co-founder of LaunchpadLA, a mentorship program which later became a
startup A startup or start-up is a company or project undertaken by an entrepreneur to seek, develop, and validate a scalable business model. While entrepreneurship refers to all new businesses, including self-employment and businesses that never intend t ...
accelerator, and the founder and managing partner of Plus Capital, a venture capital firm.


Early life and education

Lilling was born in Brooklyn and raised in Muttontown, New York. He attended the
University of Michigan , mottoeng = "Arts, Knowledge, Truth" , former_names = Catholepistemiad, or University of Michigania (1817–1821) , budget = $10.3 billion (2021) , endowment = $17 billion (2021)As o ...
, where he earned a
bachelor's degree A bachelor's degree (from Middle Latin ''baccalaureus'') or baccalaureate (from Modern Latin ''baccalaureatus'') is an undergraduate academic degree awarded by colleges and universities upon completion of a course of study lasting three to six ...
from the School of Business Administration. A lifelong musician, Lilling planned to pursue a career in music composition for film and television; after moving to Los Angeles in 1992, he enrolled in a graduate school program at the
Thornton School of Music The USC Thornton School of Music is a private music school in Los Angeles, California. Founded in 1884 only four years after the University of Southern California, the Thornton School is the oldest continually operating arts institution in Los An ...
at the
University of Southern California The University of Southern California (USC, SC, or Southern Cal) is a Private university, private research university in Los Angeles, California, United States. Founded in 1880 by Robert M. Widney, it is the oldest private research university in C ...
. The one-year program, run by
Buddy Baker Elzie Wylie "Buddy" Baker Jr. (January 25, 1941 – August 10, 2015) was an American professional stock car racing driver and commentator. Over the course of his 33-year racing career, he won 19 races in the NASCAR Cup Series, including the 198 ...
, was taught by prominent composers such as
Jerry Goldsmith Jerrald King Goldsmith (February 10, 1929July 21, 2004) was an American composer and conductor known for his work in film and television scoring. He composed scores for five films in the ''Star Trek'' franchise and three in the Rambo (franchise) ...
; Lilling's class of 19 students included
Marco Beltrami Marco Beltrami (born October 7, 1966) is an American composer and conductor of film and television scores. He has worked in a number of genres, including horror (''Scream'', ''Mimic, The Faculty, Resident Evil, The Woman in Black, A Quiet Place' ...
and
Christophe Beck Jean-Christophe Beck (born November 30, 1972) is a Canadian television and film score composer and conductor. He is a brother of pianist Chilly Gonzales. He is best known for his collaborations with Disney and its subsidiaries, which include comp ...
. At the conclusion of the program, rather than work as a composer, Lilling opted to work in the music business.


Career

In college, Lilling founded Soundtrax, a short-lived company which focused on selling film soundtracks at theaters. Soundtrax was dissolved when Lilling, then 23, was hired by Miles Copeland as the director of marketing for Vending Intelligence, one of Copeland's many companies. Regarded as groundbreaking, Vending Intelligence developed and sold CD
vending machine A vending machine is an automated machine that provides items such as snacks, beverages, cigarettes, and lottery tickets to consumers after cash, a credit card, or other forms of payment are inserted into the machine or otherwise made. The fir ...
s which allowed customers to select and hear a 30-second sample of every CD included in the machine's inventory. Vending Intelligence was not successful, and in 1994, Lilling was reassigned to Copeland's label,
I.R.S. Records I.R.S. Records was an American record label founded by Miles Copeland III, Jay Boberg, and Carl Grasso in 1979. I.R.S. produced some of the most popular bands of the 1980s, and was particularly known for issuing records by college rock, new wave ...
, as the West Coast head of regional marketing and sales. In 1995, while still at I.R.S., Lilling started Pentagon, an online
cassette Cassette may refer to: Technology * Cassette tape (or ''musicassette'', ''audio cassette'', ''cassette tape'', or ''tape''), a worldwide standard for analog audio recording and playback ** Cassette single (or "Cassingle"), a music single in the ...
and CD retailer, who, among other innovations, distributed the first album offered online prior to its
brick-and-mortar Brick and mortar (also bricks and mortar or B&M) refers to a physical presence of an organization or business in a building or other structure. The term ''brick-and-mortar business'' is often used to refer to a company that possesses or leases r ...
release. Pentagon was among the earliest internet retailers to offer personalized recommendations, gift packaging, and the ability to pre-order albums for day-of-release shipment; Pentagon also initiated the now-standard practices involving
inventory Inventory (American English) or stock (British English) refers to the goods and materials that a business holds for the ultimate goal of resale, production or utilisation. Inventory management is a discipline primarily about specifying the shap ...
,
content Content or contents may refer to: Media * Content (media), information or experience provided to audience or end-users by publishers or media producers ** Content industry, an umbrella term that encompasses companies owning and providing mas ...
, and advertising. Major
labels A label (as distinct from signage) is a piece of paper, plastic film, cloth, metal, or other material affixed to a container or product, on which is written or printed information or symbols about the product or item. Information printed dir ...
paid for "Featured Artist" placement; chat boards and community areas encouraged dialogue among consumers, and Pentagon's inventory of 150,000 CDs and tapes included independent artists. "Here were bands who were selling tapes out of their trunks after shows, and now they've got international distribution," Lilling said in a 1995 interview with ''
Billboard A billboard (also called a hoarding in the UK and many other parts of the world) is a large outdoor advertising structure (a billing board), typically found in high-traffic areas such as alongside busy roads. Billboards present large advertise ...
.'' "And people who love music can sample and buy music from bands that haven't been signed yet." Perceived at the time as a competitor to
CD Now CDnow, Inc. was a dot-com company that operated an online shopping website selling compact discs and music-related products. In April 1998, during the dot-com bubble, the company was valued at over $1billion. In July 2000, it was acquired by Berte ...
and
Amazon Amazon most often refers to: * Amazons, a tribe of female warriors in Greek mythology * Amazon rainforest, a rainforest covering most of the Amazon basin * Amazon River, in South America * Amazon (company), an American multinational technology c ...
, Pentagon adhered to a strategy of limited expenses and sustainable growth, and became profitable early in the company's evolution. In 1999, Lilling sold the company to the Virgin Entertainment Group, who adopted Pentagon's
proprietary {{Short pages monitor