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Accenture plc is an Irish-American professional services company based in Dublin, specializing in information technology (IT) services and consulting. A ''Fortune'' Global 500 company, it reported revenues of $61.6 billion in 2022. Accenture's current clients include 91 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. As of 2022, Accenture is considered the largest consulting firm in the world by number of employees. Julie Sweet has served as CEO of Accenture since 1 September 2019. It has been incorporated in Dublin, Ireland, since 2009.


History


Formation and early years

Accenture began as the business and technology consulting division of accounting firm Arthur Andersen in the early 1950s when it conducted a feasibility study for General Electric to install a computer at
Appliance Park GE Appliances is an American home appliance manufacturer based in Louisville, Kentucky. It has been majority owned by Chinese multinational home appliances company Haier since 2016. It is one of the largest appliance companies in the United Stat ...
in Louisville, Kentucky, which led to GE's installation of a UNIVAC I computer and printer, believed to be the first commercial use of a computer in the U.S.
Joseph Glickauf Joseph Simon Glickauf Jr. (January 15, 1912 – July 9, 2005), was an American-born engineer, inventor and corporate executive known as one of the first advocates of the use of computers in business and industry and the "father" of the computer con ...
, an early pioneer of computer consulting , held a position as head of Arthur Andersen's administrative services division.


Split from Arthur Andersen

In 1989, Arthur Andersen and Andersen Consulting became separate units of Andersen Worldwide Société Coopérative (AWSC). Throughout the 1990s, there was increasing tension between Andersen Consulting and Arthur Andersen. Andersen Consulting was paying Arthur Andersen up to 15% of its profits each year (a provision of the 1989 split was that the more profitable unit – whether AA or AC – pay the other the 15 percent), while at the same time Arthur Andersen was competing with Andersen Consulting through its own newly established business consulting service line called Arthur Andersen Business Consulting. This dispute came to a head in 1998 when Andersen Consulting put the 15% transfer payment for that year and future years into escrow and issued a claim for breach of contract against AWSC and Arthur Andersen. In August 2000, as a result of the conclusion of arbitration with the International Chamber of Commerce, Andersen Consulting broke all contractual ties with AWSC and Arthur Andersen. As part of the arbitration settlement, Andersen Consulting paid the sum held in escrow (then $1.2 billion) to Arthur Andersen, and was required to change its name, resulting in the entity being renamed Accenture.


Emergence of Accenture

On 1 January 2001, Andersen Consulting adopted its current name, "Accenture". The word "Accenture" is derived from "Accent on the future". The name "Accenture" was submitted by Kim Petersen, a Danish employee from the company's Oslo, Norway office, as a result of an internal competition. Petersen felt that the name should represent its will to be a global consulting leader and high performer, and also intended that the name should not be offensive in any country in which Accenture operates. On 19 July 2001, Accenture's initial public offering (IPO) was priced at $14.50 per share, and the shares began trading on the New York Stock Exchange;
Goldman Sachs Goldman Sachs () is an American multinational investment bank and financial services company. Founded in 1869, Goldman Sachs is headquartered at 200 West Street in Lower Manhattan, with regional headquarters in London, Warsaw, Bangalore, H ...
and Morgan Stanley served as its lead underwriters. Accenture stock closed the day at $15.17, with the day's high at $15.25. On the first day of the IPO, Accenture raised nearly $1.7 billion.


2000s: Bermuda headquarters

In October 2002, the Congressional General Accounting Office (GAO) identified Accenture as one of four publicly traded federal contractors that were incorporated in a tax haven. The other three, unlike Accenture, were incorporated in the United States before they re-incorporated in a tax haven, thereby lowering their US taxes. Critics, most notably former CNN journalist Lou Dobbs, have reported Accenture's decision to incorporate in Bermuda as a US tax avoidance ploy, because they viewed Accenture as having been a US-based company. The GAO itself did not characterise Accenture as having been a US-based company; it stated that "prior to incorporating in Bermuda, Accenture was operating as a series of related partnerships and corporations under the control of its partners through the mechanism of contracts with a Swiss coordinating entity." Accenture engaged in an IT overhaul project for the British National Health Service (NHS) in 2003, making headlines when it withdrew from the contract in 2006 over disputes related to delays and cost overruns. The government of the United Kingdom ultimately abandoned the project five years later for the same reasons.


2010s: Ireland headquarters

Accenture announced on 26 May 2009 that its board of directors unanimously approved changing the company's place of incorporation from Bermuda to Ireland and would become Accenture plc. In 2012, it was revealed Accenture was paying only 3.5% in tax in the Republic of Ireland as opposed to the average rate of 24% for a UK corporation. In January 2014, Accenture was chosen to replace CGI Group as the lead contractor for HealthCare.gov, signing a $563 million contract to provide ongoing maintenance, software development and technology support for HealthCare.gov through 2019. In April 2014, Accenture acquired i4C Analytics, an advanced analytics software platform provider based in Italy that specialized in helping clients solve complex business problems through easy to use analytics applications. In July 2015, the United States Department of Defense awarded a major Electronic Health Records contract to
Cerner Cerner Corporation is an American supplier of health information technology (HIT) services, devices, and hardware. As of February 2018, its products were in use at more than 27,000 facilities around the world. The company had more than 29,000 emp ...
, Leidos and Accenture. The contract valued $4.33 billion will serve 55 hospitals and 600 clinics. Accenture Federal Services and Leidos will play the role of configuration specialist, while Cerner is the prime contractor. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. On 29 August 2017, Apple Inc. announced a partnership with Accenture to create iOS business software. In June 2018, Accenture generated controversy over the amount the firm has been charging to recruit 7,500 Customs and Border Protection officers. Under the $297 million contract, Accenture had been charging the US Government nearly $40,000 per hire, which is more than the annual salary of the average officer. According to a report published by the DHS Office of Inspector General in December 2018, Accenture had been paid $13.6M through the first ten months of the contract. They had hired two agents against a contract goal of 7,500 hires over 5 years. The report was issued as a 'management alert', indicating an issue requiring immediate attention, stating that "Accenture has already taken longer to deploy and delivered less capability than promised". The contract was terminated in 2019. In January 2019, CEO Pierre Nanterme stepped down from his position, citing health reasons. Twenty days after stepping down, he died in France at the age of 59 after being diagnosed with colon cancer. Chief Financial Officer David Rowland was named as the interim CEO. In July 2019, Julie Sweet, previously CEO of Accenture North America, was named the new chief executive officer of the firm, effective September 2019. In February 2019, contractors from Accenture's Austin, Texas, location who performed
content moderation On Internet websites that invite users to post comments, content moderation is the process of detecting contributions that are irrelevant, obscene, illegal, harmful, or insulting with regards to useful or informative contributions. The purpose of ...
tasks for Facebook wrote an open letter to Facebook describing poor working conditions and a "
Big Brother Big Brother may refer to: * Big Brother (''Nineteen Eighty-Four''), a character from George Orwell's novel ''Nineteen Eighty-Four'' ** Authoritarian personality, any omnipresent figure representing oppressive control ** Big Brother Awards, a sat ...
environment" that included restricted work breaks and strict
non-disclosure agreement A non-disclosure agreement (NDA) is a legal contract or part of a contract between at least two parties that outlines confidential material, knowledge, or information that the parties wish to share with one another for certain purposes, but wish ...
s. A counselor in the Austin office stated that the content moderators could develop posttraumatic stress disorder as a result of the work, which included evaluating videos and images containing graphic violence,
hate speech Hate speech is defined by the ''Cambridge Dictionary'' as "public speech that expresses hate or encourages violence towards a person or group based on something such as race, religion, sex, or sexual orientation". Hate speech is "usually thoug ...
, animal abuse, and
child abuse Child abuse (also called child endangerment or child maltreatment) is physical, sexual, and/or psychological maltreatment or neglect of a child or children, especially by a parent or a caregiver. Child abuse may include any act or failure to a ...
. Accenture issued a statement saying the company offers opportunities for moderators to advance, increase their wages, and provide input "to help shape their experience".


2020s

On 7 January 2020, news sources reported that Accenture had agreed to acquire
Symantec Symantec may refer to: *An American consumer software company now known as Gen Digital Inc. *A brand of enterprise security software purchased by Broadcom Inc. Broadcom Inc. is an American designer, developer, manufacturer and global supplier ...
's 300-person cybersecurity services division from Broadcom. The $200 million acquisition was completed in April 2020. In February 2020, Accenture announced that it plans to shut down its media auditing by the end of August. The company also announced the appointment of
Jean-Marc Ollagnier Jean-Marc Ollagnier is a French business leader, expert in the energy sector and currently chief executive officer of Accenture for Europe. Early life and education Born in Lyon, Jean-Marc Ollagnier is the son of a pneumologist and a general p ...
as CEO for Europe. In April 2020, Accenture announced that it had acquired Revolutionary Security, an American-based cybersecurity company specializing in IT and operational technology (OT). In May 2020, Accenture announced that it had acquired Callisto Integration, a Canada-based provider of consulting and technology services and Byte Prophecy, an
Ahmedabad Ahmedabad ( ; Gujarati: Amdavad ) is the most populous city in the Indian state of Gujarat. It is the administrative headquarters of the Ahmedabad district and the seat of the Gujarat High Court. Ahmedabad's population of 5,570,585 (per t ...
-based data analytics company. In September 2020, Accenture committed $3 billion and created a division called Accenture Cloud First. In the same month, the company announced that they would be establishing in hub in Adelaide, South Australia, with premises at
Lot Fourteen Lot Fourteen is a business and technology precinct at the eastern end of North Terrace in Adelaide city centre, South Australia. The site formerly accommodated the old Royal Adelaide Hospital, which was moved to a new building at the western e ...
. On 1 February 2021, Accenture acquired Imaginea Technologies, a cloud-native and
agile Agile may refer to: * Agile, an entity that possesses agility Project management * Agile software development, a development method * Agile construction, iterative and incremental construction method * Agile learning, the application of incremen ...
development company. This acquisition also bolsters the Cloud First division. On 16 February 2021, Accenture acquired Infinity Works, another acquisition that bolsters Cloud First. On 22 April 2021, Accenture acquired Cygni, a cloud-native, full-stack development company. On 22 August 2021, Accenture acquired Trivadis AG, an IT services provider. In August 2021, Accenture named David Droga as chief executive officer of Accenture Interactive (later renamed Accenture Song). In September 2021, Accenture acquired Blue Horseshoe Solutions, Inc., a US-based supply chain management and strategy consulting firm and systems integrator specializing in fulfillment and distribution solutions. In April 2022, it was announced that Accenture had acquired the London-headquartered sustainability consultancy, Avieco. In April 2022, Accenture rebranded one of their divisions, Accenture Interactive, as Accenture Song consolidating all of their acquisitions under one brand. Accenture acquired AFD.TECH, an independent network services company, in April 2022 for an undisclosed sum. It also acquired Ergo, a data-centered business located in Argentina, and Greenfish, a sustainability consulting and engineering firm, in April 2022. In May 2022, Accenture announced the acquisition of Munich based sustainability consultancy Akzente. In June of 2022, Accenture acquired operational and digital engineering technology capabilities from Transcom ITS, a Japanese logistics technology services provider and Allgemeines Rechenzentrum GmbH (ARZ), a technology service provider focused on the banking sector in Austria. It also acquired Advocate Networks, a technology consultancy and managed services provider, in June of 2022. In July 2022, Accenture acquired Solvera Solutions, a cloud consulting company, for an undisclosed sum. In August 2022, Accenture acquired Tenbu, a cloud data firm, for an undisclosed sum. in November 2022, it was announced Accenture had acquired the Tokyo-headquartered data science company, Albert Inc.


Services and operations

The business is organised as follows: * ''Accenture Strategy and Consulting'' provides business strategy, technology strategy, operations strategy services, as well as technology, business and management consulting services. * ''Accenture Song (formerly Digital and Interactive)'' provides digital marketing,
analytics Analytics is the systematic computational analysis of data or statistics. It is used for the discovery, interpretation, and communication of meaningful patterns in data. It also entails applying data patterns toward effective decision-making. It ...
and mobility services. * ''Accenture Technology'' focuses on technology software, implementation, delivery, and research & development, including its Technology Labs for emerging technologies. * ''Accenture Operations'' focuses on an "as-a-service" model of service delivery. This includes business process outsourcing,
IT services Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-or ...
,
cloud services Cloud computing is the on-demand availability of computer system resources, especially data storage (cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed computing, ...
, and managed operations.


Marketing, branding and identity

From at least 2005 until December 2009, Accenture used Tiger Woods as a celebrity spokesperson and advertised using the service mark "Go on, be a Tiger" and the ancillary statement "We know what it takes to be a Tiger" in association with his image. On 13 December 2009 after details of Woods' extra-marital affairs were exposed, the company terminated Woods' six-year sponsorship deal. In 2011, Accenture launched a new campaign of results-based advertisements featuring clients such as Marriott, Unilever and the
Royal Shakespeare Company The Royal Shakespeare Company (RSC) is a major British theatre company, based in Stratford-upon-Avon, Warwickshire, England. The company employs over 1,000 staff and produces around 20 productions a year. The RSC plays regularly in London, St ...
alongside its slogan "High performance. Delivered". In 2015, the brand consultancy Interbrand noted Accenture's focus on branding and marketing of its Strategy, Consulting, Digital, Technology and Operations divisions. As of 2021, Interbrand ranks Accenture No. 32 on its list of best global brands. The company uses a standardised system of branding, with extensive use of the font Graphik. From 1999, the firm's culture was parodied by the webcomic ''Bigtime Consulting'', operated pseudonymously by its San Francisco-based employee James Sanchez. Accenture has implemented policies to reduce gendered discrimination such as gender neutral bathrooms and gender neutral dress-codes.


Awards and recognition

* In 2021, Accenture was ranked No. 169 on the ''Forbes'' Global 2000. * In 2021, the firm was ranked No. 2 in the Top 50 Companies for Diversity by DiversityInc. * In 2022, Ethisphere Institute recognised Accenture for the 15th time. * ''
Fortune Fortune may refer to: General * Fortuna or Fortune, the Roman goddess of luck * Luck * Wealth * Fortune, a prediction made in fortune-telling * Fortune, in a fortune cookie Arts and entertainment Film and television * ''The Fortune'' (1931 film) ...
'' magazine named Accenture one of the
100 Best Companies to Work For '' The 100 Best Companies to Work For is an annual list published by ''Fortune'' magazine that ranks U.S. companies based on employee happiness and perks''.'' Like the Fortune 500, the list includes both public and private companies. The list wa ...
from 2009 to 2022; rating it sixth in 2022. * In 2021, Accenture was ranked No. 258 on the ''Fortune'' Global 500 list. * In 2021 and 2022, ''Fortune'' named it as the world's most admired Information Technology Services company.


Finances


See also

*
List of IT consulting firms The following is a list of the largest notable information technology consulting firms in the world, along with their corporate headquarters location and the total number of consultants they have. Many of these serve primarily as third-party consu ...
* Avanade, an IT consulting subsidiary of Accenture


References


External links

* * {{DEFAULTSORT:Accenture Consulting firms established in 1989 Companies listed on the New York Stock Exchange Companies based in Dublin (city) Macroeconomics consulting firms Information technology consulting firms of Ireland International information technology consulting firms International management consulting firms Management consulting firms Outsourcing companies 2001 initial public offerings Tax inversions Multinational companies headquartered in the Republic of Ireland Irish companies established in 1989