The ASAN service () is an
Azerbaijan
Azerbaijan, officially the Republic of Azerbaijan, is a Boundaries between the continents, transcontinental and landlocked country at the boundary of West Asia and Eastern Europe. It is a part of the South Caucasus region and is bounded by ...
i state agency for public services. The agency's goal is to make services more easily accessible to citizens using modern technologies.
["Azerbaijan's one-stop public service shop is driving up efficiency"](_blank)
Retrieved January 11, 2017. The acronym "ASAN" stands for "Azerbaijan Service and Assessment Network". The word "asan" means "easy" in Azerbaijani. Thus, the name literally means "easy service".
The ASAN service, as part of the State Agency for Public Services and Social Innovations under the President of the Republic of Azerbaijan, is chaired by
Ulvi Mehdiyev.
Statistics
Until today, applications of over 36 million citizens have been received. Mobile ASAN service began in 2013 and helps provide universal access for citizens. It uses buses that travel to deliver services in remote and hard-to-reach areas that do not have ASAN service centers. The agency also established intra-city mobile services in the capital city of Baku. By paying an additional fee, citizens can receive services at work, home or another location they choose. Public satisfaction rate is close to 100 percent.
Monitoring report by
OECD
The Organisation for Economic Co-operation and Development (OECD; , OCDE) is an international organization, intergovernmental organization with 38 member countries, founded in 1961 to stimulate economic progress and international trade, wor ...
in 2016 praised Azerbaijan "for advancing Azerbaijani Service and Assessment Network (ASAN) centres, which has contributed to eliminating the conditions that are conducive to corruption when delivering various administrative services to the public". Azerbaijan 2016 report by
EEAS acknowledged ASAN services for eliminating corruption and removing bureaucracy in public service delivery.
Awards
* Winner of the nomination "Success 2013" for "an effective model of service and contribution to relations between the state and citizens": 2013;
* ISO 9001: 2008 International Management Standards Certificate: 2014;
* Sabirabad "ASAN service" center, standard OHSAS 18001:2007: 2014;
*
United Nations Public Service Award: 2015;
*
International Safety Award (2015):
2015;
* NETTY-2018 Azerbaijan National Internet Award for the "State Site" nomination: 2018;
* UN Special Award for Promoting Innovation in the Digital Public Service Delivery: 2019;
Gallery
File:ASAN Sumgayit.jpg, Sumgait ASAN service center
File:ASAN1 Baki 1.JPG, Baku ASAN service center No. 1
See also
*
ASAN Imza
*
ASAN visa
*
The Commission on Combat Corruption of the Republic of Azerbaijan
*
Corruption in Azerbaijan
*
Azerbaijan Anti-Corruption Academy
References
External links
{{Azerbaijan topics
Government of Azerbaijan
Government agencies established in 2012
2012 establishments in Azerbaijan